Support And Enhance Jobs

1,889,115 open positions · Updated daily

Support & Enhance positions are in high demand as enterprises accelerate digital transformation, cloud migration, and cybersecurity initiatives. In 2023 alone, the tech support job market grew 18% year‑over‑year, with companies like Salesforce, Microsoft, and Zoom announcing new support teams for 2024.

Typical roles include Technical Support Specialist, IT Helpdesk Technician, Customer Success Manager, Incident Manager, and Field Service Technician. These professionals use tools such as Zendesk, ServiceNow, Jira Service Management, and Splunk to triage tickets, perform root‑cause analysis, maintain knowledge bases, and manage release coordination.

Salary transparency is crucial for Support & Enhance talent because it aligns expectations, reduces turnover, and allows candidates to benchmark against industry peers. When salaries are openly posted, companies see a 12% increase in offer acceptance rates for support specialists.

VDC Manager - Coordination

Company: VEC

Location: USA

Posted Dec 23, 2025

VEC is a leading construction technology services provider focused on innovation and sustainable solutions. The VDC Manager role involves leveraging digital tools to optimize project delivery, collaborate with stakeholders, and drive construction process improvements. The position requires expertise in BIM, 4D/5D simulations, and project management tools, with a strong emphasis on leadership and problem-solving.

Network & Systems Administrator

Company: MetroSys

Location: USA

Posted Dec 23, 2025

This job posting seeks a Network & Systems Administrator for fractional IT support, requiring expertise in patch management, vulnerability assessments, and Tier 2 help desk support. The role involves collaboration with existing IT teams and adherence to security best practices.

Enterprise Sales Engineer

Company: All Hands AI

Location: USA

Posted Dec 23, 2025

This text promotes an Enterprise Sales Engineer role at OpenHands, highlighting opportunities to shape AI-powered software development, collaborate with world-class teams, and enjoy competitive compensation. It emphasizes high-impact customer-facing work, career growth, and a flexible remote-first environment.

Junior AI Developer

Company: Blossom

Location: Colombia

Posted Dec 23, 2025

Blossom, a US-based company with 20+ years of experience, seeks a Jr AI Engineer to develop innovative financial services and AI-powered tools for credit unions. The role offers remote work, growth opportunities, and performance incentives in a multicultural environment.

Director - Customer Experience

Company: Splice

Location: USA

Posted Dec 23, 2025

This job posting highlights a leadership role in shaping customer experience strategies for a remote Director position. The role emphasizes driving customer satisfaction, building scalable support systems, and collaborating across teams to enhance user experiences. Requirements include proven expertise in CX operations, data-driven decision-making, and leadership in high-growth environments. The compensation range is listed as $144,000–$180,000.

Service Desk Support

Company: Guidehouse

Location: USA

Posted Dec 23, 2025

This job posting highlights a user support role with opportunities to make an impact through technical initiatives and collaborative problem-solving. The position requires a bachelor's degree or experience, and offers competitive compensation, comprehensive benefits, and career development opportunities. Guidehouse emphasizes a supportive workplace culture and equal opportunity employment.

Customer Support Manager

Company: Sembi

Location: USA

Posted Dec 23, 2025

The job posting outlines a Customer Support Manager role requiring leadership in managing global teams, ensuring customer satisfaction, and driving performance. Qualifications include experience in technical support and collaboration with cross-functional teams. The company emphasizes diversity and equal opportunity.

Vice President - Acquisition (New Logo) Accounts

Company: Fortive

Location: USA

Posted Dec 23, 2025

The text describes a leadership role in sales team management, focusing on strategy development, coaching, and cross-functional collaboration. It outlines responsibilities such as pipeline growth, market trend analysis, and representing the company externally. The job requires experience in enterprise B2B SaaS sales, value-based selling, and scaling high-performing teams.

Assistant Director - Data Science, Capacity Modeling

Company: Liberty Mutual Insurance

Location: USA

Posted Dec 23, 2025

This job description outlines a Data Science role at Liberty Mutual involving advanced analytics, modeling, and collaboration with teams. The company emphasizes growth, inclusion, and competitive benefits, with opportunities for impact and professional development.

Sales Development Representative

Company: Inspectiv

Location: USA

Posted Dec 23, 2025

Inspectiv seeks a Sales Development Representative to drive growth through outbound outreach and lead generation. The role offers competitive compensation, remote flexibility, and opportunities to innovate in cybersecurity. The company emphasizes a supportive culture, experienced leadership, and impactful work in securing digital assets.

Software Engineering L5 - GenAI Platform

Company: Netflix

Location: USA

Posted Dec 23, 2025

The text highlights Netflix's leadership in entertainment and data innovation, emphasizing their worldclass data infrastructure and GenAI platform initiatives. It details job opportunities with competitive compensation and benefits, showcasing the company's commitment to diversity and technological advancement.

Product Lead - Incubation & Acceleration (Solaria Labs, USRM)

Company: Liberty Mutual Insurance

Location: USA

Posted Dec 23, 2025

This job description highlights a dynamic role at Liberty Mutual focused on innovation and customer impact. The position involves leading experiments, collaborating across teams, and driving digital solutions. It emphasizes autonomy, cross-functional collaboration, and opportunities to shape future offerings while addressing critical business priorities like weather resilience.

Frequently Asked Questions

What are typical salary ranges for Support & Enhance roles by seniority?
Junior Support Specialists earn $55k–$75k annually, Mid‑level engineers $75k–$110k, Senior engineers $110k–$150k, and Lead or Manager positions range $150k–$200k.
What skills and certifications are required for these positions?
Core certifications include CompTIA A+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator Associate, and vendor‑specific credentials like Zendesk Support Administrator or ServiceNow Certified System Administrator. In‑house skills should cover incident management, networking basics, scripting (PowerShell or Bash), and strong communication.
Is remote work common in Support & Enhance roles?
Approximately 70% of listings are fully remote, 25% hybrid, and 5% on‑site. Roles involving field service or on‑premise hardware support may require occasional on‑site presence.
What career progression paths exist in this field?
Typical ladder: Support Specialist → Senior Support Specialist → Technical Support Engineer → Incident Manager → Support Manager → Director of Support → VP of Customer Success. Seeking roles labeled “Technical Support Engineer” or “Incident Manager” accelerates upward mobility.
What industry trends are shaping Support & Enhance today?
Key trends include AI‑driven chatbots for first‑line triage, automation of ticket routing, proactive monitoring via cloud‑native observability tools, integration with DevOps

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