Technical Support Jobs in Austin, TX

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Looking for Technical Support jobs in Austin, TX? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Austin, TX area.

Associate Software Engineer

Company: Southwest Airlines

Location: Dallas, TX

Posted Jul 30, 2025

In this role, you’ll design, develop, test, and implement functionally sound, technically robust, and well-integrated software solutions that align with…

Insurance Unit Manager/Supervisor

Company: GEICO

Location: Richardson, TX

Posted Jul 30, 2025

If you have at least one year of supervisory experience in the property and casualty insurance industry- whether in sales, service, claims, or casualty claims-…

Sector Marketing Manager

Company: Henderson Engineers

Location: Houston, TX

Posted Jul 30, 2025

Bachelor’s degree in marketing, journalism, communications, business or related field required. Industry experience in architecture, engineering, or…

Security Officer FT Days - Deer Park Emergency Care Center

Company: Houston Methodist Clear Lake Hospital

Location: Nassau Bay, TX

Posted Jul 30, 2025

Security Officer state license: Security Officer Non-Commissioned, submission of application within 14 days of hire date, and obtained within one year of…

Trading IT Business Analyst

Company: Uniper

Location: Houston, TX

Posted Jul 30, 2025

Actively identify, report, promote, own and implement system improvement ideas. The candidate will play a key role in supporting the Trading business users, be…

Marketing Assistant

Company: BrandNest

Location: San Antonio, TX

Posted Jul 30, 2025

This entry-level role is ideal for someone who enjoys working with people, organizing promotional efforts, and supporting the sales team with hands-on…

Cybersecurity Analyst

Company: Riot Platforms

Location: Austin, TX

Posted Jul 30, 2025

Improve data collection and analysis for strategic alignment with security monitoring strategy. Perform forensic analysis on endpoints, cloud environments, and…

Solutions Engineer, Software

Company: Liberty Mutual

Location: Plano, TX

Posted Jul 30, 2025

Systems-Level Engineer: You work closely with business partners to develop technical requirements and design robust, flexible product and system architectures.

Data Scientist

Company: Leidos

Location: San Antonio, TX

Posted Jul 30, 2025

Support the analytics and assessment team in the construction and modification of research design. Stay current on emerging data science techniques and tools…

Senior Email Marketing Manager

Company: Texas Capital Bank

Location: Austin, TX

Posted Jul 30, 2025

Ability to work at an abstract level and continuously pivot to arrive at the highest impact answer for the customer. BBA in business or related field required.

Customer Service Representative

Company: BrandNest

Location: San Antonio, TX

Posted Jul 30, 2025

In this role, you will be responsible for providing direct support to clients and customers by answering questions, resolving issues, and ensuring a smooth…

Clinical Pharmacist

Company: Option Care Health

Location: Irving, TX

Posted Jul 30, 2025

Complies with state/federal laws and USP standards, including Drug Enforcement Administration (DEA) controlled substance regulations set forth by the state and…

Frequently Asked Questions

What are the typical salary ranges for tech support roles by seniority?
Entry‑level Tier 1 support: $45k‑$60k. Mid‑level Tier 2: $60k‑$80k. Senior Tier 3 or Support Engineer: $80k‑$110k. Specialist or Architecture level: $90k‑$130k. Manager/Director: $110k‑$150k. These ranges vary by region and industry.
What skills and certifications are most valuable for a tech support career?
Core skills: ticketing system (Zendesk, ServiceNow), OS troubleshooting (Windows, Linux), networking fundamentals, cloud platform knowledge (AWS, Azure, GCP), scripting (Python, PowerShell), and communication. Certifications: CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Azure Fundamentals, AWS Certified Cloud Practitioner, VMware Certified Professional.
Is remote work common in technical support positions?
Yes. Over 60% of support roles at SaaS and cloud companies offer full‑remote or hybrid options, with flexible hours to cover 24/7 support shifts and global customer bases.
What career progression paths exist within technical support?
Typical trajectories: Helpdesk Agent → Support Engineer → Solutions Engineer → Technical Account Manager → Support Manager/Director. Engineers may also move into product management, automation engineering, or cybersecurity specialist roles, leveraging their troubleshooting expertise.
What industry trends are shaping the future of technical support?
Key trends include AI‑powered ticket triage, automation of routine tasks, remote monitoring with SaaS tools, focus on security incident response, and a shift toward proactive support for cloud‑native and hybrid environments. Companies are also increasing investment in customer success metrics (CSAT, NPS) to drive support quality.

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