Technical Support Jobs in Austin, TX

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Looking for Technical Support jobs in Austin, TX? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Austin, TX area.

CSR - Customer Service Representative

Company: Activus Connect

Location: Arlington, TX

Posted Jul 28, 2025

_Customer Support_: Serve as the first point of contact for employees' inquiries related to benefits, 401K plans, and payroll matters, health insurance, or…

Residential HVAC Service Technician (1-3 years exp Required)

Company: Altruistic AC

Location: Austin, TX

Posted Jul 28, 2025

Valid driver’s license with a clean driving record. Troubleshoot, diagnose, and repair heating, ventilation, and cooling units – inclusive of mechanical and…

Cybersecurity Analyst - Irving, Texas

Company: WebTPA

Location: Irving, TX

Posted Jul 28, 2025

Participate in calls and meetings as requested with clients and leadership and serve as a Subject Matter Expert reading and reporting data in order to make…

Janitor

Company: Andretti Indoor Karting & Games

Location: Grand Prairie, TX

Posted Jul 28, 2025

An Andretti Janitor is a part-time weekend night only (Friday-Sunday) role responsible for anticipating guest needs, and exceeding guest service expectations…

Staff Accountant

Company: SIL International

Location: Dallas, TX

Posted Jul 28, 2025

Bachelor’s Degree, preferably in Accounting or Business Administration, but experience in the field will be considered. $55,000- $65,000 per year.

Electrician

Company: City of Sugar Land, TX

Location: Sugar Land, TX

Posted Jul 28, 2025

Valid Texas driver’s license. Valid license as an Electrician Apprentice in accordance with the Texas Department of Licensing and Regulations is required.

Marketing Communication Specialist - Main Office

Company: Texas Bay Credit Union

Location: Houston, TX

Posted Jul 28, 2025

Primarily responsible for managing marketing communications on TBCU intranet site, including proficient utilization of administrative tools to ensure it is up-…

Electrical Project Manager

Company: Beckett Electrical Services

Location: Austin, TX

Posted Jul 28, 2025

Problem Solving: Identify potential project risks and develop contingency plans. Documentation & Reporting: Maintain accurate project documentation, including…

Sr. Accountant

Company: City of Sugar Land, TX

Location: Sugar Land, TX

Posted Jul 28, 2025

Texas Class C driver's license. Bachelor’s degree in accounting, Business, Finance, or a related field from an accredited college or university.

Armed Security Guard - Front Desk

Company: Allied Universal

Location: San Antonio, TX

Posted Jul 28, 2025

A valid driver's license will be required for driving positions only. Provide customer service to clients and visitors at the front desk by carrying out…

Retail Sales Associate

Company: STOA Fine Cigars & Spirits

Location: Houston, TX

Posted Jul 28, 2025

Assist guests in selecting products that fit their tastes and needs. Utilize retail math skills to accurately process transactions and manage inventory.

Client Service Administrator

Company: Thrivent

Location: Houston, TX

Posted Jul 28, 2025

Handles incoming and outbound telephone calls (50-70% of day). The incumbent supports the daily operations of the practice, including, but not limited to:…

Frequently Asked Questions

What are the typical salary ranges for tech support roles by seniority?
Entry‑level Tier 1 support: $45k‑$60k. Mid‑level Tier 2: $60k‑$80k. Senior Tier 3 or Support Engineer: $80k‑$110k. Specialist or Architecture level: $90k‑$130k. Manager/Director: $110k‑$150k. These ranges vary by region and industry.
What skills and certifications are most valuable for a tech support career?
Core skills: ticketing system (Zendesk, ServiceNow), OS troubleshooting (Windows, Linux), networking fundamentals, cloud platform knowledge (AWS, Azure, GCP), scripting (Python, PowerShell), and communication. Certifications: CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Azure Fundamentals, AWS Certified Cloud Practitioner, VMware Certified Professional.
Is remote work common in technical support positions?
Yes. Over 60% of support roles at SaaS and cloud companies offer full‑remote or hybrid options, with flexible hours to cover 24/7 support shifts and global customer bases.
What career progression paths exist within technical support?
Typical trajectories: Helpdesk Agent → Support Engineer → Solutions Engineer → Technical Account Manager → Support Manager/Director. Engineers may also move into product management, automation engineering, or cybersecurity specialist roles, leveraging their troubleshooting expertise.
What industry trends are shaping the future of technical support?
Key trends include AI‑powered ticket triage, automation of routine tasks, remote monitoring with SaaS tools, focus on security incident response, and a shift toward proactive support for cloud‑native and hybrid environments. Companies are also increasing investment in customer success metrics (CSAT, NPS) to drive support quality.

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