Technical Support Jobs in Austin, TX

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Looking for Technical Support jobs in Austin, TX? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Austin, TX area.

Customer Call Center Representative

Company: QTC Management, Inc.

Location: San Antonio, TX

Posted Jul 11, 2025

You will be responsible for answering, processing, and documenting all calls from customers and representatives. Excellent data entry and typing skills.

Marketing & Sales Assistant

Company: Customer Sales Representative

Location: Houston, TX

Posted Jul 11, 2025

Reliable vehicle and valid driver’s license (local travel is required). This is a field-based retail sales position with scheduled in-office training and…

Data Analyst - Insurance

Company: WAHVE

Location: San Antonio, TX

Posted Jul 11, 2025

Compile and prepare data for customer analysis. *Experience* *working in a data analysis role in the insurance or financial services industry – *_*required*_.

FT Multi Location Sales Associate

Company: Lovesac Company

Location: Dallas, TX

Posted Jul 11, 2025

Must have a valid driver’s license, a clean driving record free of major violations, access to a reliable vehicle for work-related travel along with current…

Pharmacist

Company: Confidential

Location: Austin, TX

Posted Jul 11, 2025

Provide education to IDS staff, residents, and students, and ensure all licensing and protocol training stays current.

CSR - Customer Service Representative

Company: BrandNest

Location: Austin, TX

Posted Jul 11, 2025

_At __*Brandnest*__, we innovate marketing strategies, enhance customer experiences, and manage businesses efficiently, all while providing exceptional online…

Electrical Estimator - Commercial

Company: Convextech IT Inc

Location: Dallas, TX

Posted Jul 11, 2025

Technical understanding of electrical construction. Electrical Estimators are responsible for analyzing and calculating the electrical cost for potential.

Data Analyst - Insurance

Company: WAHVE

Location: Houston, TX

Posted Jul 11, 2025

Compile and prepare data for customer analysis. *Experience* *working in a data analysis role in the insurance or financial services industry – *_*required*_.

Project Manager

Company: Colin's Hope

Location: Austin, TX

Posted Jul 11, 2025

Community Event Support *The position will design and implement replicable and scalable volunteer structures to conduct community events, public awareness,…

Sr. Accountant

Company: Robert Half

Location: Dallas, TX

Posted Jul 11, 2025

This position offers the opportunity to develop and document efficient processes while collaborating with global business services to ensure seamless operations…

Lead Analyst – Data Analytics

Company: Sunoco LP

Location: Dallas, TX

Posted Jul 11, 2025

This critical infrastructure complements the Partnership's fuel distribution operations, which serve approximately 10,000 convenience stores, independent…

Customer Service Representative I

Company: IBC Bank

Location: San Antonio, TX

Posted Jul 11, 2025

Answer/handle incoming external customer calls regarding account activity , solve debit card issues and general banking issues including basic online support.

Frequently Asked Questions

What are the typical salary ranges for tech support roles by seniority?
Entry‑level Tier 1 support: $45k‑$60k. Mid‑level Tier 2: $60k‑$80k. Senior Tier 3 or Support Engineer: $80k‑$110k. Specialist or Architecture level: $90k‑$130k. Manager/Director: $110k‑$150k. These ranges vary by region and industry.
What skills and certifications are most valuable for a tech support career?
Core skills: ticketing system (Zendesk, ServiceNow), OS troubleshooting (Windows, Linux), networking fundamentals, cloud platform knowledge (AWS, Azure, GCP), scripting (Python, PowerShell), and communication. Certifications: CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Azure Fundamentals, AWS Certified Cloud Practitioner, VMware Certified Professional.
Is remote work common in technical support positions?
Yes. Over 60% of support roles at SaaS and cloud companies offer full‑remote or hybrid options, with flexible hours to cover 24/7 support shifts and global customer bases.
What career progression paths exist within technical support?
Typical trajectories: Helpdesk Agent → Support Engineer → Solutions Engineer → Technical Account Manager → Support Manager/Director. Engineers may also move into product management, automation engineering, or cybersecurity specialist roles, leveraging their troubleshooting expertise.
What industry trends are shaping the future of technical support?
Key trends include AI‑powered ticket triage, automation of routine tasks, remote monitoring with SaaS tools, focus on security incident response, and a shift toward proactive support for cloud‑native and hybrid environments. Companies are also increasing investment in customer success metrics (CSAT, NPS) to drive support quality.

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