Technical Support Jobs in Austin, TX

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Looking for Technical Support jobs in Austin, TX? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Austin, TX area.

Accountant Associate

Company: Travis County

Location: Austin, TX

Posted Jun 25, 2025

Receives, records, processes and analyzes cash receipts, grants, fixed assets, pooled cash, purchase orders, payroll, travel and other general accounting…

Security Researcher & Analyst - Email Security

Company: Cloudflare

Location: Austin, TX

Posted Jun 25, 2025

As part of the larger Intel team the role will work to develop new AI and machine learning models to scale the system defenses as well as scale our ability to…

Member Support Expert - Shift Available 10am-7pm

Company: Planet Fitness - Excel Fitness

Location: Austin, TX

Posted Jun 25, 2025

After completing a *two-week paid training,* you’ll begin handling inbound phone calls, answering questions/concerns from current and future members as well as…

Laborer/Diamond Operator

Company: Penhall Company

Location: Houston, TX

Posted Jun 25, 2025

Must have a valid driver's license and a good driving history. Operate hand tools, power tools, and other construction equipment in a safe and effective manner.

Aesthetic Nurse Injector – Experienced RN Only – Upscale MedSpa

Company: Bare Necessities Spa & Boutique

Location: Houston, TX

Posted Jun 25, 2025

Active RN license in Texas. *Laser services*: IPL, skin resurfacing (if certified). IV therapy + vitamin injections (if certified). This is not a filler role.

ERP Consultant/Project Lead - Japanese Bilingual

Company: Pasona N A, Inc.

Location: Dallas, TX

Posted Jun 25, 2025

Ability to explain technical concepts to non-technical stakeholders. Bachelor’s degree in Computer Science, Information Technology, Business, Finance,…

Shop Welder

Company: Flex LTD

Location: Dallas, TX

Posted Jun 25, 2025

Reporting to the Buildings Supervisor, the Shop Welder will be responsible for welding and cutting metal and steel pieces using welding equipment and techniques…

Video Editor and Graphic Designer

Company: San Antonio Laser Engraving

Location: San Antonio, TX

Posted Jun 25, 2025

Degree in communications, journalism, marketing, graphic design, or related field, or demonstrated success in relevant professional fields;

Client Support - Bilingual in Chinese

Company: Universal Processing

Location: Houston, TX

Posted Jun 25, 2025

Scheduling work to ensure accurate phone coverage, monitors priority of calls and shifts escalated calls to assure resolution of problems.

Director, Technical Program Management

Company: eBay

Location: Austin, TX

Posted Jun 25, 2025

Strong technical fluency and ability to guide architectural discussions and engineering tradeoffs. The Director of Technical Program Management at eBay is a…

Medicare Supplement Data Analyst

Company: CVS Health

Location: Austin, TX

Posted Jun 25, 2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Graphic Designer II

Company: Stream Realty

Location: Dallas, TX

Posted Jun 25, 2025

Bachelor’s degree in Graphic Design, Visual Communications, or related field. 4–6+ years of professional design experience, preferably in commercial real estate…

Frequently Asked Questions

What are the typical salary ranges for tech support roles by seniority?
Entry‑level Tier 1 support: $45k‑$60k. Mid‑level Tier 2: $60k‑$80k. Senior Tier 3 or Support Engineer: $80k‑$110k. Specialist or Architecture level: $90k‑$130k. Manager/Director: $110k‑$150k. These ranges vary by region and industry.
What skills and certifications are most valuable for a tech support career?
Core skills: ticketing system (Zendesk, ServiceNow), OS troubleshooting (Windows, Linux), networking fundamentals, cloud platform knowledge (AWS, Azure, GCP), scripting (Python, PowerShell), and communication. Certifications: CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Azure Fundamentals, AWS Certified Cloud Practitioner, VMware Certified Professional.
Is remote work common in technical support positions?
Yes. Over 60% of support roles at SaaS and cloud companies offer full‑remote or hybrid options, with flexible hours to cover 24/7 support shifts and global customer bases.
What career progression paths exist within technical support?
Typical trajectories: Helpdesk Agent → Support Engineer → Solutions Engineer → Technical Account Manager → Support Manager/Director. Engineers may also move into product management, automation engineering, or cybersecurity specialist roles, leveraging their troubleshooting expertise.
What industry trends are shaping the future of technical support?
Key trends include AI‑powered ticket triage, automation of routine tasks, remote monitoring with SaaS tools, focus on security incident response, and a shift toward proactive support for cloud‑native and hybrid environments. Companies are also increasing investment in customer success metrics (CSAT, NPS) to drive support quality.

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