Technical Support Jobs in Austin, TX

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Looking for Technical Support jobs in Austin, TX? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Austin, TX area.

Yard Data Analyst

Company: McCarthy Holdings, Inc.

Location: Houston, TX

Posted Jun 10, 2025

Clear communicator comfortable working with both technical teams and field operation. Explore AI-driven tools and lightweight scripting (e.g., Python or other…

MTS 2, Software Engineer

Company: eBay

Location: Austin, TX

Posted Jun 09, 2025

7+ years of software design and development experience or MS in Computer Science plus 5 years of experience, solid foundation in computer science with strong…

Project Manager-Associate

Company: UT Health Science Center at San Antonio

Location: San Antonio, TX

Posted Jun 10, 2025

Bachelor's Degree degree in Business Administration or related field is required. Experience and knowledge of standardized project management tools and…

Senior Software Engineer – Self Check In

Company: Athenahealth

Location: Austin, TX

Posted Jun 09, 2025

You are a mid-level developer who demonstrates design and engineering proficiency and has experience building full-stack web applications, preferably in public…

Part-Time Infusion Nurse - DFW

Company: NEXT Oncology

Location: Irving, TX

Posted Jun 09, 2025

Educates and evaluates patients adherence to and documentation of self-administered protocol agents, diaries, and return of such agents.

Science Teacher

Company: Great Hearts Texas

Location: San Antonio, TX

Posted Jun 09, 2025

Bachelor’s or higher degree is required for a lead teaching role. We explore the nature of math itself and have a pure-mathematics focus; our courses are proof-…

Welder Fabricator

Company: Sterling Foods

Location: San Antonio, TX

Posted Jun 10, 2025

Analyze problems and interpret technical information necessary to make needed repairs on equipment. This position is responsible for fabricating, assembling,…

Personal Lines Support

Company: Higginbotham

Location: Houston, TX

Posted Jun 09, 2025

Repeated use of hearing and speech to communicate on telephone and in person. Maintain updated customer file including policy information, correspondence, and…

Project Manager

Company: Parsons

Location: Houston, TX

Posted Jun 09, 2025

A diverse background in environmental site assessment, remediation, risk assessment, building assessments, construction oversight and field sampling (soils,…

Associate Client Advocate - Commercial Insurance (Natural Resources)

Company: WTW

Location: Houston, TX

Posted Jun 10, 2025

Must achieve and maintain an active insurance broker’s P&C license, and complete various continuing education activities as needed.

Fiber Commercial Marketing Manager - Central/West

Company: T-Mobile USA, Inc.

Location: San Antonio, TX

Posted Jun 10, 2025

Ability to collaborate with sales and field marketing leaders to develop sales enablement tools that drive market share, revenue growth, and profitability…

Cybersecurity Analyst II

Company: Texas Health and Human Services Commission

Location: Austin, TX

Posted Jun 10, 2025

Uses risk assessment evaluation tools to develop spreadsheets, diagrams, metrics, and other reports for managing the compliance and certification process.

Frequently Asked Questions

What are the typical salary ranges for tech support roles by seniority?
Entry‑level Tier 1 support: $45k‑$60k. Mid‑level Tier 2: $60k‑$80k. Senior Tier 3 or Support Engineer: $80k‑$110k. Specialist or Architecture level: $90k‑$130k. Manager/Director: $110k‑$150k. These ranges vary by region and industry.
What skills and certifications are most valuable for a tech support career?
Core skills: ticketing system (Zendesk, ServiceNow), OS troubleshooting (Windows, Linux), networking fundamentals, cloud platform knowledge (AWS, Azure, GCP), scripting (Python, PowerShell), and communication. Certifications: CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Azure Fundamentals, AWS Certified Cloud Practitioner, VMware Certified Professional.
Is remote work common in technical support positions?
Yes. Over 60% of support roles at SaaS and cloud companies offer full‑remote or hybrid options, with flexible hours to cover 24/7 support shifts and global customer bases.
What career progression paths exist within technical support?
Typical trajectories: Helpdesk Agent → Support Engineer → Solutions Engineer → Technical Account Manager → Support Manager/Director. Engineers may also move into product management, automation engineering, or cybersecurity specialist roles, leveraging their troubleshooting expertise.
What industry trends are shaping the future of technical support?
Key trends include AI‑powered ticket triage, automation of routine tasks, remote monitoring with SaaS tools, focus on security incident response, and a shift toward proactive support for cloud‑native and hybrid environments. Companies are also increasing investment in customer success metrics (CSAT, NPS) to drive support quality.

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