Technical Support Jobs in Austin, TX

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Looking for Technical Support jobs in Austin, TX? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Austin, TX area.

Engineering Manager, Foundations

Company: Chainlink Labs

Location: Austin, TX

Posted May 16, 2025

Proven experience in managing the complete engineering and delivery lifecycle of a product, with strong customer empathy and the ability to balance product…

Blow Mold Technician II

Company: VPET USA, LLC

Location: Garland, TX

Posted May 16, 2025

Basic electrical trouble shooting and repair. Basic mechanical trouble shooting and repair. Must be able to become forklift certified within 60 days.

Operations Data Analyst (IN2608 - NIC)

Company: CommuniCare Health Centers (Texas)

Location: San Antonio, TX

Posted May 16, 2025

Utilizes visualization and presentation tools using technology such as Tableau/Power BI/Domo, or similar, to extract, clean, normalize and translate the data…

Project Manager

Company: ValvTechnologies Inc.

Location: Houston, TX

Posted May 17, 2025

Creates and communicates project schedules taking into consideration engineering capacity, manufacturing capacity, internal manufacturing readiness, and OEM…

Data Engineering - Client Data - Software Engineer - Associate - Dallas

Company: Goldman Sachs

Location: Dallas, TX

Posted May 19, 2025

A bachelor's or master's degree in a computational field (Computer Science, Applied Mathematics, Engineering, or in a related quantitative discipline).

Security Officer (Level II training provided)

Company: Six Flags Fiesta Texas

Location: San Antonio, TX

Posted May 17, 2025

As a State of Texas Level II licensed Security Officer, you will maintain a safe and secure environment for employees, volunteers, lessees and all guests of Six…

Oracle Cloud Report Developer

Company: UT Health Science Center at San Antonio

Location: San Antonio, TX

Posted May 17, 2025

Bachelor’s degree in Computer Science, Information Systems, or a related field. Oracle Cloud certification(s) in reporting, analytics, or related areas.

Manual Machinist Sign ON Bonus

Company: Flowserve Corporation

Location: Pasadena, TX

Posted May 17, 2025

May also fabricate and modify parts to make or repair machine tools or maintain industrial machines, applying knowledge of mechanics, mathematics, metal…

Frequently Asked Questions

What are the typical salary ranges for tech support roles by seniority?
Entry‑level Tier 1 support: $45k‑$60k. Mid‑level Tier 2: $60k‑$80k. Senior Tier 3 or Support Engineer: $80k‑$110k. Specialist or Architecture level: $90k‑$130k. Manager/Director: $110k‑$150k. These ranges vary by region and industry.
What skills and certifications are most valuable for a tech support career?
Core skills: ticketing system (Zendesk, ServiceNow), OS troubleshooting (Windows, Linux), networking fundamentals, cloud platform knowledge (AWS, Azure, GCP), scripting (Python, PowerShell), and communication. Certifications: CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Azure Fundamentals, AWS Certified Cloud Practitioner, VMware Certified Professional.
Is remote work common in technical support positions?
Yes. Over 60% of support roles at SaaS and cloud companies offer full‑remote or hybrid options, with flexible hours to cover 24/7 support shifts and global customer bases.
What career progression paths exist within technical support?
Typical trajectories: Helpdesk Agent → Support Engineer → Solutions Engineer → Technical Account Manager → Support Manager/Director. Engineers may also move into product management, automation engineering, or cybersecurity specialist roles, leveraging their troubleshooting expertise.
What industry trends are shaping the future of technical support?
Key trends include AI‑powered ticket triage, automation of routine tasks, remote monitoring with SaaS tools, focus on security incident response, and a shift toward proactive support for cloud‑native and hybrid environments. Companies are also increasing investment in customer success metrics (CSAT, NPS) to drive support quality.

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