Technical Support Jobs in Chicago, IL

60,658 open positions · Updated daily

Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

Scala Software Engineer

Company: Rewards Network

Location: Chicago, IL

Posted Jan 31, 2025

Rewards Network, a company celebrating 40 years in business, is seeking a Scala Software Engineer for a hybrid position in Chicago. The role involves working with a team to build out new business areas and improve the rewards platform using the latest technologies. The company offers a competitive benefits package, including a comprehensive health plan, 401k with company match, and a flexible working environment. Requirements include a degree in Computer Science, 2+ years of development experience, and proficiency in Scala or other functional languages.

Institutional Account Manager - Midwest

Company: Novo Nordisk

Location: Chicago, IL

Posted Jan 31, 2025

Novo Nordisk's Market Access and Public Affairs team works to improve patient access to innovative products for various conditions. They engage with diverse stakeholders, including healthcare providers, policymakers, and key decision-makers, to ensure the latest therapies reach those in need. The team's goal is to deliver optimal health outcomes for patients with diabetes, obesity, growth hormone deficiencies, and rare bleeding disorders. The role involves building relationships with targeted accounts, understanding customer business models, and developing business plans to facilitate access to Novo Nordisk's portfolio. The position requires a bachelor's degree, preferably a master's in a relevant field, and at least 7 years of pharmaceutical industry experience.

Software Engineer Team Lead - DevEx (Hybrid)

Company: Enova

Location: Chicago, IL

Posted Jan 31, 2025

Enova International is seeking a Software Engineering Team Lead with 5+ years of full stack development experience. The role involves designing and implementing technical solutions, collaborating with engineers, mentoring junior developers, and managing agile scrum teams. The ideal candidate should have expertise in enterprise architecture, API integration, and automated testing. The position offers a competitive salary range of $116,000 to $160,000, along with comprehensive benefits and a flexible hybrid work model. Enova is a values-driven organization committed to creating accessible credit for millions through its AI-powered Colossus platform.

Lead Data Manager

Company: Tempus AI

Location: Chicago, IL

Posted Jan 31, 2025

Tempus is seeking an experienced Lead Data Manager to design and execute clinical studies, focusing on precision medicine and personalized care for cancer patients. The role involves leading data management activities, including eCRF development, database build, data collection, cleaning, and reporting. The ideal candidate should have a Bachelor's degree in an analytical or healthcare field, 9+ years of industry experience in clinical data management, and expert knowledge of Data Management processes. They should also have experience in Oncology trials, preferably Hematologic Oncology, and proficiency in programming techniques for data aggregation, extraction, and analysis.

Senior Software Engineer - Platform (Hybrid)

Company: Enova

Location: Chicago, IL

Posted Feb 01, 2025

Enova International is seeking a Senior Software Engineer with 3+ years of full stack development experience. The role involves taking ownership of system development, collaborating with stakeholders, and mentoring team members. Preferred skills include proficiency in Ruby and Go, and experience in the Finance domain. The position offers a competitive salary range, comprehensive benefits, and a flexible hybrid work model. Enova is a values-driven organization committed to creating accessible credit for millions through its AI-powered platform.

Media Strategist

Company: Kargo

Location: Chicago, IL

Posted Jan 31, 2025

Kargo, a leading company in crossscreen ad experiences, is seeking a Media Strategist for a full-time position in Chicago, IL. The ideal candidate will have 2-3 years of experience in ad tech, an ad agency, or SSP/DSP. They will develop strategic digital marketing plans, collaborate with sales teams, and create compelling presentations. The role requires proficiency in MS Office tools, Photoshop, and strong organizational skills. Kargo values diversity and inclusion, offering a competitive salary range of $65,000 - $75,000 with OTE.

Lead AI Software Engineer

Company: iManage

Location: Chicago, IL

Posted Feb 01, 2025

iManage offers a flexible working policy that supports employee wellbeing and work-life balance. The company values collaboration and learning from peers while providing necessary flexibility. The Lead AI Software Engineer role involves using cutting-edge research and technology to work on a wide range of AI problems, focusing on building systems for deploying, scaling, and monitoring NLP and Gen AI applications. The role requires a Masters or PhD in Computer Science, Machine Learning, Data Science, Artificial Intelligence, Statistics, or related field, along with 6+ years of experience in ML/AI engineering or software engineering with expertise in NLP. The role involves driving technical strategy, designing production-ready NLP applications, and collaborating with product and business stakeholders. iManage provides a supportive team, flexible work hours, and comprehensive benefits, including a market-competitive salary, health benefits, and a 401k retirement plan with a company match.

Product Manager - LLM & NLP

Company: IMO Health

Location: Chicago, IL

Posted Feb 01, 2025

The role of a Product Manager involves driving the development and delivery of innovative products powered by large language models (LLM) and natural language processing (NLP). The individual will collaborate with cross-functional teams, including development and NLP/LLM engineering, to ensure product features align with business objectives and user needs. The role emphasizes strategic execution and hands-on collaboration across teams. Key responsibilities include driving the product roadmap, collaborating with clients, defining product strategies, managing the product backlog, and leading internal and external communication efforts. The ideal candidate should have 5+ years of product management experience in clinical AI, expertise in NLP and LLM technologies, a solid understanding of AI, experience in the healthcare industry, and strong communication skills.

Strategy Manager

Company: Cardiosense

Location: Chicago, IL

Posted Jan 31, 2025

Cardiosense, a rapidly growing medical AI company, is seeking a Strategy Manager to develop commercial strategies and product roadmaps for heart failure management platforms. The ideal candidate should have 5+ years of healthcare strategy experience, preferably in consulting, investment banking, or healthcare payor/provider. They should be mission-driven, analytical, and comfortable in a fast-paced environment. The role involves driving the development of pitch materials, conducting market research, serving as the voice of the customer, leading marketing collateral development, and creating reporting materials. The candidate must be located in or willing to relocate to the Chicago, IL area, with potential for 10-20% travel.

Senior Principal Customer Success Manager

Company: iManage

Location: Chicago, IL

Posted Feb 01, 2025

The text describes a Senior Principal Customer Success Manager role at iManage, a global company using advanced technology for communication. The role involves managing strategic customer portfolios, ensuring customer satisfaction, and driving customer loyalty. The ideal candidate should have extensive experience in enterprise customer management, SaaS environments, and C-suite stakeholder interactions. iManage offers a competitive salary, comprehensive benefits, and a supportive, inclusive culture. The company is committed to diversity and encourages applicants to apply even if they don't meet every qualification.

Embedded Linux Engineer (Remote, Global)

Company: Keyo

Location: Chicago, IL

Posted Jan 31, 2025

Keyo is seeking a Linux Firmware Engineer with hands-on experience in Yocto-based build systems. The ideal candidate will design, develop, and maintain firmware solutions for custom hardware, build and enhance tools for fleet management, and ensure device security. The role involves close collaboration with hardware engineers, validating new hardware components, and implementing security protocols. Required qualifications include proven experience with Yocto Project build systems, understanding of embedded Linux environments, fleet management experience, hardware validation skills, and knowledge of device security best practices. Soft skills include proactive problem-solving, excellent communication, and self-motivation. Keyo is a remote-first company building biometric authentication technology, valuing diversity and inclusivity.

National Account Manager

Company: Chadwell Supply

Location: Chicago, IL

Posted Jan 31, 2025

Chadwell Supply, a successful family-owned maintenance supply company, is seeking an enthusiastic and detail-minded individual for the role of National Account Manager. The position involves presenting and selling company products and services, developing relationships with decision-makers, and identifying customer prospects to meet sales goals. The company offers competitive wages, full benefits, employee discounts, and long-term career opportunities. Requirements include advanced sales and marketing techniques, mathematical and accounting skills, excellent communication and organizational skills, and proficiency in MS Office Suite.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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