Technical Support Jobs in Chicago, IL

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Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

Senior Solutions Engineer, Majors - Chicago

Company: Cloudflare

Location: Chicago, IL

Posted Jan 31, 2025

The Solutions Engineer role at Cloudflare involves building and maintaining long-term technical relationships with key stakeholders in strategic accounts. The role requires strong communication skills, experience in managing technical sales within large accounts, and a deep understanding of Cloudflare's solutions. The engineer will drive technical conversations across various lines of business, empower customers in their security and network transformation journeys, and represent Cloudflare at industry events. Desirable skills include proficiency in internet security technologies, networking, HTTP technologies, Zero Trust Network Access, SASE concepts, cloud computing, and scripting or programming experience.

Manager IT Solutions Engineering

Company: Ahold Delhaize USA

Location: Chicago, IL

Posted Jan 31, 2025

Ahold Delhaize USA is seeking a Solutions Engineering Manager to lead teams of software engineers and system analysts. The role involves building and delivering high-performing IT products, driving engineering best practices, and modernizing existing tech stacks. The manager will be responsible for hiring and developing talent, leading design and implementation of application platforms, and ensuring efficient and scalable applications. They will also manage budgets, technical personnel, and vendor performance. Preferred qualifications include a Masters Degree, Agile methodology experience, and retail or grocery industry experience.

Sr. Director, Strategic Product Portfolio

Company: Inspira Financial

Location: Chicago, IL

Posted Jan 31, 2025

Inspira Financial is seeking a Sr Director Product Portfolio Lead to develop a vision and strategy for a portfolio of products, ensuring alignment with business objectives and driving profitability. The role involves analyzing market trends, customer needs, and competitive dynamics to identify opportunities for innovation and growth. The ideal candidate should have 7-10 years of experience in the health and benefits industry, strong communication skills, and the ability to assess complex markets and competitive environments. The position offers a competitive salary of $190,000 - $215,000 per year.

Technical Project Manager I

Company: Vail Systems, Inc.

Location: Chicago, IL

Posted Jan 31, 2025

Vail Systems is seeking a Technical Project Manager to oversee the entire project lifecycle for innovative enterprise voice communication solutions on web and mobile channels. The ideal candidate should have a strong background in project management frameworks and agile methodologies, knowledge of customer service ticketing processes, IVR, and VoIP applications. The role involves partnering with engineering, product, operations, and support teams to establish project scope, timeline, and success metrics. The candidate will also manage communications, ensure documentation, and define support and maintenance procedures post-project completion.

Manager, Global Events

Company: UL Solutions

Location: Chicago, IL

Posted Jan 31, 2025

The Manager Global Events role is a hybrid position based in Northbrook or Chicago, IL. Reporting to the Director of Regional Marketing, the role involves shaping and executing events that align with company goals. The successful candidate will lead the development of a global events program, oversee event selection, budget planning, and high-quality execution. They will collaborate with internal teams and external vendors to ensure seamless event delivery. The role requires a strategic thinker with a deep understanding of event trends, audience preferences, and industry best practices. The Manager will also establish and maintain scalable event processes within the department, guaranteeing best practices.

Manager Due Diligence

Company: UL Solutions

Location: Chicago, IL

Posted Jan 31, 2025

This job description outlines a hybrid role requiring 3 days onsite at the Northbrook office. The role involves supporting financial and accounting due diligence for multiple M&A target companies, providing insights into business drivers, financial performance, and trends. The role also includes reviewing stock/asset purchase agreements, coordinating accounting integration activities, and assisting with post-acquisition accounting reviews. The ideal candidate should have a university degree in Accounting/Finance, at least 5 years of related experience, and be a US CPA. Strong technical knowledge of US GAAP, experience with financial models in Excel, and post-merger integration experience are required. Excellent communication skills, detail orientation, and the ability to prioritize work are essential. The estimated salary range is $116,000 to $140,000, with a 20% target bonus and comprehensive benefits.

Technical Training Manager - Electrical Engineering

Company: UL Solutions

Location: Chicago, IL

Posted Jan 31, 2025

The job description is for a Technical Training Manager role in the Energy Industrial and Automation EIA segment. The role involves managing global technical training activities, developing training plans, and delivering technical education events. The ideal candidate should have a university degree, 5-7 years of Learning & Development or Technical Training experience, and an engineering background. The role offers a competitive salary, annual bonus, health benefits, and retirement savings. The company, UL Solutions, is a global leader in applied safety science, providing testing, inspection, and certification services. The role involves working on projects that help create safer structures and save lives.

Development Manager, MISO

Company: Apex Clean Energy

Location: Chicago, IL

Posted Jan 31, 2025

Apex Clean Energy is a mission-driven company specializing in utility-scale wind, solar, and storage facilities. They are seeking a Development Manager with at least 3 years of experience in renewable energy project development. The role involves managing the entire project lifecycle, from early-stage development to construction, including siting, land management, interconnection, and permitting. The ideal candidate should have a strong academic record, excellent project management skills, and a solid track record in contract negotiations. They should also possess a passion for renewable energy, strong communication skills, and the ability to work collaboratively within multidisciplinary teams.

Senior Product Owner

Company: CNA

Location: Chicago, IL

Posted Jan 31, 2025

The job description outlines a Senior Product Owner role at CNA, which involves supporting Agile Scrum teams, prioritizing team backlogs, and driving content via prioritized user stories. The role requires strong leadership, collaboration, and domain knowledge. The Senior Product Owner is expected to be a thought leader in Scrum ceremonies, fostering continuous improvement, and building customer insights into the planning and execution process. The role also involves analyzing metrics, recommending changes, and inspiring team members. The ideal candidate should have a Bachelor's degree, at least five years of Product Owner experience, and familiarity with Agile methodologies. CNA offers a competitive benefits package and is committed to providing reasonable accommodations.

Head of Marketing Operations

Company: Morningstar

Location: Chicago, IL

Posted Jan 31, 2025

The Head of Marketing Operations role at Morningstar is a key leadership position responsible for developing and leading a world-class marketing operations function. The role involves building scalable processes, managing critical infrastructure and tools, overseeing marketing performance measurement, and optimizing the end-to-end marketing workflow. The role requires at least 12 years of experience in marketing operations, marketing technology, or related functions, with at least 5 years in a leadership role within a large matrixed enterprise. The role offers a comprehensive compensation package, including a 401k match, stock ownership potential, health benefits, wellness incentives, and various leave programs. Morningstar's hybrid work environment allows for remote work with regular in-person collaboration.

Data Scientist

Company: TransUnion

Location: Chicago, IL

Posted Jan 31, 2025

TransUnion is seeking a Sr Analyst Data Science and Analytics with a Masters or PhD in a relevant field or equivalent experience. The role involves supporting the development of analytic solutions for clients across various industries, leading analytic client engagements, and designing programs for data extraction and statistical analysis. The position offers a competitive salary range of $67,500 - $112,500 annually and a comprehensive benefits package. TransUnion is committed to diversity and equal opportunity employment.

Senior Account Executive - Chicago

Company: Nexxen

Location: Chicago, IL

Posted Jan 31, 2025

Nexxen is a global advertising company offering a unified technology stack comprising a DSP and SSP with the Nexxen Data Platform at its core. They are seeking a Senior Account Executive to grow sales, evangelize their DSP platform, and expand awareness among Chicago advertisers and agencies. The role involves driving revenue, managing client relationships, and delivering superior client service. The ideal candidate should have 5+ years of outbound sales experience in programmatic digital advertising, a proven track record of exceeding revenue expectations, and strong communication skills.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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