Technical Support Jobs in Chicago, IL

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Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

Partner Growth Manager

Company: ActiveCampaign

Location: Chicago, IL

Posted Jan 31, 2025

ActiveCampaign is seeking a Partner Growth Manager with extensive experience in SaaS customer success or account management, preferably in MarTech channel sales. The role involves managing a book of business, educating and engaging partners, and developing expertise in ActiveCampaign's platform to coach and support partners. The ideal candidate should have strong organizational and communication skills, a passion for providing excellent partner experiences, and the ability to work well in a team. ActiveCampaign, a global multicultural company with high customer satisfaction ratings, offers comprehensive benefits including health and wellness, open paid time off, generous 401k matching, and professional development resources.

Sr. Director, Cyber Business Office

Company: McDonald’s Global Technology

Location: Chicago, IL

Posted Jan 31, 2025

McDonald's is seeking a Sr Director Cyber Business Office to lead and oversee the execution of their Securing the Arches Strategy. The role involves implementing a comprehensive cybersecurity program, developing metrics and reporting frameworks, and collaborating with various teams. The ideal candidate should have experience leading sophisticated programs, influencing high-performing teams, and managing risks with a focus on security and compliance.

Data Specialist, Level II

Company: Morningstar

Location: Chicago, IL

Posted Jan 31, 2025

The role of Level II Specialist in the Data and Data Product organization involves providing second-level support for complex product and data issues, working with various teams to ensure timely resolution, and contributing to process improvement. The ideal candidate should have 1-2 years of experience in a quality operations analyst or customer support role, extensive knowledge of Morningstar products and data, and strong problem-solving, organizational, and analytical skills. Morningstar offers comprehensive benefits, including financial, physical, emotional, and social health programs, a hybrid work environment, and a competitive base salary range of $54,093 - $91,977 annually.

Senior Consultant Terminal Planner

Company: Ricondo & Associates, Inc.

Location: Chicago, IL

Posted Jan 31, 2025

Ricondo, a reputable aviation consulting firm, is seeking a Senior Consultant Terminal Planner for their Chicago office. The role involves advanced planning duties, research, and implementation of aviation programs, with opportunities for diverse experience in various practice areas. The ideal candidate should have a degree in a relevant field, 35 years of experience in airport planning, excellent analytical and communication skills, and the ability to work onsite at client locations. The company offers a competitive benefits package, including an ESOP, 401k, health insurance, paid time off, and professional development opportunities.

Consultant

Company: Ricondo & Associates, Inc.

Location: Chicago, IL

Posted Jan 31, 2025

Ricondo, a reputable aviation consulting firm, is seeking a Consultant to join their team. The ideal candidate will have a background in aviation or a strong desire to learn. The role involves conducting field surveys, data collection, report preparation, and providing technical assistance. The firm offers a competitive benefits package, including an ESOP, 401k, health insurance, and generous time-off. Ricondo emphasizes quality, accountability, and a collaborative environment.

Senior Risk Manager

Company: IMC Trading

Location: Chicago, IL

Posted Jan 31, 2025

IMC is seeking a Senior Risk Manager to join the US Risk Management Team. The role involves managing day-to-day risk functions, analyzing market credit liquidity and operational risks, and developing real-time risk monitoring tools. The ideal candidate should have at least 5 years of experience in financial risk management, strong quantitative skills, and the ability to communicate complex information to stakeholders. The base salary range is $150,000 to $200,000 USD.

Sales Brand Manager – Illinois

Company: Wana Brands

Location: Chicago, IL

Posted Jan 31, 2025

Canopy USA LLC, a leading multistate operator in the US cannabis industry, is consolidating operations across its three business units - Wana Brands, Jetty, and Acreage. The company aims to realize synergies, cost savings, and support growth in state-legal markets, particularly in the Midwestern and Northeastern US. Canopy USA LLC values its employees, encouraging continuous learning and growth, and is seeking a passionate and experienced individual to promote Wana Brands in Illinois. The role involves designing sales strategies, managing KPIs, and building relationships with key retailers. The company offers competitive compensation and benefits, including health insurance, life insurance, and a 401k plan.

Principal Product Owner - Digital Experiences

Company: Discover

Location: Chicago, IL

Posted Jan 31, 2025

Discover is seeking a Principal Product Owner for Digital Experiences to lead the development of a new mobile application feature for cardmembers to manage transaction disputes. The role involves partnering with various teams, defining product vision, prioritizing tasks, and ensuring adherence to compliance and quality standards. The ideal candidate should have a background in digital, product management, and financial services, with 6+ years of experience. The position offers a competitive salary and benefits package, and Discover is committed to a diverse and inclusive workplace.

LAN & WLAN Americas - Team Lead

Company: Caterpillar

Location: Peoria, IL

Posted Jan 31, 2025

Caterpillar Inc is seeking an experienced Team Leader for Americas LAN and WLAN teams. The role involves managing daily activities, ensuring smooth operations, and contributing to defining the global LAN/WLAN strategy. The ideal candidate should have a computer-related or engineering-related degree, at least 3 years of experience in working with business unit customers, and fundamental knowledge of LAN and WLAN technologies. The position offers a competitive salary, benefits, and opportunities for career growth.

Specialist Platform Support Engineer

Company: iManage

Location: Chicago, IL

Posted Jan 31, 2025

iManage is seeking a Platform Support Engineer for their Chicago office. The role involves being a data-driven problem solver, collaborating with customer-facing teams, and advocating for users. The company offers a flexible working policy, a supportive team culture, and comprehensive benefits. The ideal candidate has 47 years of experience in a technical escalation role, with expertise in distributed cloud services and REST APIs. iManage is committed to diversity and inclusion, encouraging applicants to apply even if they don't meet every qualification.

Associate Platform Support Engineer

Company: iManage

Location: Chicago, IL

Posted Jan 31, 2025

iManage is seeking a Platform Support Engineer for their Customer Reliability team in Chicago, IL. The role involves developing deep technical knowledge of the iManage platform, collaborating with customer-facing teams, proactively assisting internal teams and customers, and advocating for users. The ideal candidate has a Bachelor's degree in computer science or information technology, experience with distributed cloud service technologies, and familiarity with log aggregation and monitoring tools. iManage offers a flexible working policy, competitive salary, comprehensive benefits, and opportunities for career growth and learning.

Talent Acquisition Coordinator/Sourcer

Company: ActiveCampaign

Location: Chicago, IL

Posted Jan 31, 2025

ActiveCampaign is seeking a candidate with 12 years of administrative coordination experience to join their Talent Acquisition team. The role involves supporting the team in coordinating interviews, tracking candidates, and implementing candidate generation strategies. The ideal candidate should have excellent communication skills, strong understanding of computer systems, and ability to maintain confidentiality. ActiveCampaign is known for its inclusive culture, high customer satisfaction rating, and comprehensive benefits. The company is an equal opportunity employer.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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