Technical Support Jobs in Chicago, IL

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Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

J.P. Morgan Wealth Management - Licensed Investment Professional

Company: JPMorgan Chase

Location: Chicago, IL

Posted Jan 24, 2025

J.P. Morgan Wealth Management is seeking a Licensed Investment Professional to assist clients with brokerage accounts, focusing on delivering exceptional customer service. The role involves discussing Individual Retirement Accounts, managing multiple priorities in a fast-paced environment, and diagnosing client inquiries. The ideal candidate will have a strong compliance record, ability to work onsite during training, and adapt to a hybrid work environment post-training. The company offers a competitive total rewards package, comprehensive benefits, and values diversity and inclusion.

District Support Pharmacist - PT

Company: CVS Health

Location: Danville, IL

Posted Jan 24, 2025

CVS Health emphasizes its purpose of delivering enhanced, human-centric health care through its Heart At Work Behaviors. District Support Pharmacists (DSPs) play a crucial role in this mission by modeling genuine care, setting high standards, and supporting safe and accurate prescription practices. They also contribute to positive patient experiences, maintain inventory, and stay updated with clinical skills. The role requires flexibility, strong communication, and problem-solving skills.

Operations Supervisor - Overnight

Company: Kohl's

Location: Ottawa, IL

Posted Jan 24, 2025

The role of a Supervisor in a Distribution Center involves managing day-to-day operations, ensuring inventory integrity, aligning with business partners, and maintaining a safe work environment. Key responsibilities include managing workflow, developing accuracy standards, ensuring dynamic staffing, and leading direct reports to achieve unit goals. The ideal candidate should have prior experience managing teams in a distribution warehouse, strong interpersonal communication skills, and a flexible work schedule. Preferred skills include experience with Operations and Operational Support Systems, automated MHE, and SQL.

Senior Internal Auditor

Company: Discover

Location: Riverwoods, IL

Posted Jan 24, 2025

Retail Sales Associate - 3416 N Southport

Company: Gap Inc.

Location: Chicago, IL

Posted Jan 24, 2025

Gap, an iconic American brand, seeks a Brand Associate to provide excellent customer service, educate customers about loyalty programs, and drive sales through suggestive selling. The role involves maintaining a clean work environment, handling customer interactions professionally, and executing operational processes efficiently. Gap values communication, customer focus, problem-solving, flexibility, and retail technology skills. Benefits include merchandise discounts, competitive Paid Time Off, volunteer time, extensive 401(k) plan, and health insurance. Gap is committed to diversity and inclusion.

Patient Care Technician

Company: DaVita

Location: Calumet City, IL

Posted Jan 24, 2025

DaVita, an Italian term for 'giving life', is recruiting a Patient Care Technician for an outpatient dialysis center. The role involves direct patient care, technician duties, and building relationships with patients. No dialysis experience is required, and extensive paid training is provided. The position offers career advancement opportunities through DaVita's Clinical Ladders program and tuition assistance for those interested in becoming a DaVita RN. The work is physically demanding, requiring long hours on feet, and flexibility to work various shifts including mornings, evenings, weekends, and holidays.

Operations Supervisor - Overnight

Company: Kohl's

Location: Minooka, IL

Posted Jan 24, 2025

The role of a Supervisor in a Distribution Center involves managing day-to-day operations, ensuring inventory integrity, aligning with business partners, maintaining safety standards, and leading direct reports to achieve unit goals. Required skills include prior experience in managing teams in a distribution warehouse, knowledge of automated distribution systems, strong communication skills, and flexibility in hours. Preferred skills include experience with Operations and Operational Support Systems, automated MHE and SQL experience, and effective verbal and written communication skills. The job offers a competitive pay range and comprehensive benefits including work-life balance, health & wellness, savings & retirement benefits, insurance programs, and support for life events.

Store Associate

Company: CVS Health

Location: Tinley Park, IL

Posted Jan 24, 2025

CVS Health is seeking Retail Store Associates to join their team, emphasizing a human-centric approach to healthcare. The role involves providing excellent customer service, managing cashier duties, maintaining the sales floor, supporting store activities, and assisting in the pharmacy. The company offers competitive pay, comprehensive benefits, and opportunities for career growth. No prior retail experience is required, but a high school diploma is preferred.

Lead Director, Design Systems

Company: CVS Health

Location: Springfield, IL

Posted Jan 24, 2025

CVS Health is seeking a Lead Director, Design Systems to evolve and optimize their digital Pulse design system. This role involves leading the design system vision and strategy, ensuring quality of foundations, components, and documentation, and fostering strong partnerships with various teams. The ideal candidate should have extensive experience in digital design, product, or engineering, with a proven track record in leading enterprise design systems. They should possess excellent communication skills, the ability to interface with customers, and a record of delivering features on time with quality and value.

Shift Supervisor Trainee

Company: CVS Health

Location: Chicago, IL

Posted Jan 24, 2025

CVS Health is offering a Shift Supervisor Trainee position, an entry-level role designed to prepare employees for higher-level supervisory roles. The role involves working effectively with store management and crews, supervising activities, and ensuring smooth store operations. The company emphasizes a human-centric approach to healthcare, focusing on personal, convenient, and affordable solutions. Successful completion of the training program leads to eligibility for Operations Supervisor or Shift Supervisor positions, which involve leading store staff, driving store execution, and building customer loyalty through excellent service.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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