Technical Support Jobs in Chicago, IL

60,659 open positions · Updated daily

Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

Patient Care Technician

Company: DaVita

Location: Champaign, IL

Posted Jan 24, 2025

Clinical Coordinator

Company: DaVita

Location: Jacksonville, IL

Posted Jan 24, 2025

Pharmacy Technician

Company: CVS Health

Location: Sheffield, IL

Posted Jan 24, 2025

STORE/NIGHT LEAD CLERK

Company: Kroger

Location: Aurora, IL

Posted Jan 24, 2025

The job description involves creating a positive customer experience, maintaining a clean and safe environment, directing department functions, and supporting grocery operations. Key responsibilities include promoting trust, communicating information, collaborating with associates, setting performance goals, training staff, adhering to laws and guidelines, and managing inventory. The role requires effective communication, basic math skills, stress management, and knowledge of food safety regulations. High school education or equivalent is required, with management and grocery experience being preferred. Mariano's, part of the Kroger family, offers comprehensive benefits including healthcare, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

Dishroom Lead

Company: Sodexo

Location: O'Fallon, IL

Posted Jan 24, 2025

Sodexo is seeking a Dishroom Lead for O'Fallon Community Consolidated School District 90. The role involves maintaining kitchen work areas, equipment, and utensils, washing dishes, sweeping, mopping, and cleaning floors, and removing garbage. The candidate should be team-oriented, adaptable, reliable, and a nurturer of a healthy/safe working environment. Sodexo offers a flexible work environment, training opportunities, and a comprehensive benefits package including paid time off, medical, dental, vision, tuition reimbursement, and more. Sodexo values diversity and inclusion, fostering an environment where all employees are respected and valued.

DELI/COFFEE SHOP BARISTA

Company: Kroger

Location: Chicago, IL

Posted Jan 24, 2025

Frozen Lead

Company: Kroger

Location: Buffalo Grove, IL

Posted Jan 24, 2025

Principal Card Disputes Strategy

Company: Discover

Location: Riverwoods, IL

Posted Jan 24, 2025

Discover is offering a Principal Disputes Strategy - Network and Compliance position that involves strategic direction for operational activities, ensuring efficient and compliant servicing operations for Billing Disputes. The role includes leading a cross-functional project to strengthen data and system functionality, and working with business compliance partners to evaluate RCSA methodology. The candidate will serve as a liaison between business partners and operations teams, collaborating on process enhancements and ensuring sound operational processes. Qualifications include a Bachelor's degree in Business Administration and Management or related field, 6+ years of customer service or related experience, and the ability to operate office equipment. Discover offers a competitive total compensation package, benefits, and a commitment to diversity and inclusion.

PRODUCE/CLERK

Company: Kroger

Location: Glendale Heights, IL

Posted Jan 24, 2025

This job description outlines responsibilities for creating a positive customer experience, maintaining a clean and safe environment, and assisting in achieving sales and profit goals. Key tasks include promoting corporate brands, answering customer questions, preparing produce, maintaining product quality, and ensuring safety standards. The role requires effective communication, stress management, and the ability to work in a fast-paced environment. Qualifications include stress handling, communication skills, basic math knowledge, and a food handler's permit. Previous retail experience is desired. The company, Mariano's, offers comprehensive benefits including healthcare, flexible scheduling, emotional and financial support, discounts, tuition reimbursement, and growth opportunities.

Patient Care Technician

Company: DaVita

Location: Charleston, IL

Posted Jan 24, 2025

DaVita, an outpatient dialysis center, is seeking a Patient Care Technician. The role involves direct patient care, monitoring patients before, during, and after dialysis, and building long-term relationships with patients. The company offers comprehensive benefits, paid training, and opportunities for career advancement through programs like Clinical Ladders and Bridge to Your Dreams. No dialysis experience is required, and healthcare experience is a plus. The position requires flexibility, comfort with blood and needles, and physical stamina for long hours.

Analyst, Case Management - Field (Must reside in Saline County, IL or surrounding areas)

Company: CVS Health

Location: Marion, IL

Posted Jan 24, 2025

CVS Health is seeking a Case Management Coordinator for a position requiring 50-75% travel in Saline County, IL. The role involves facilitating appropriate healthcare outcomes for members through care coordination, support, and education. The coordinator will evaluate members' needs, recommend case resolution approaches, and coordinate care plan activities. They will also enhance medical appropriateness and quality of care, utilizing a holistic approach and negotiation skills. Required qualifications include 2+ years of behavioral health, social services, or human services experience, and 2+ years of case management experience. Preferred qualifications include managed care experience, Microsoft Office proficiency, and experience with the HIV and AIDS population. The pay range is $21.10 - $44.99, with additional benefits including medical, dental, vision, 401(k), life insurance, disability benefits, well-being programs, education assistance, and PTO.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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