Technical Support Jobs in Chicago, IL

60,659 open positions · Updated daily

Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

STORE/NIGHT LEAD CLERK

Company: Kroger

Location: Chicago, IL

Posted Jan 24, 2025

Online Grocery Pick-Up Clerk

Company: Kroger

Location: Deerfield, IL

Posted Jan 24, 2025

Grocery Clerk

Company: Kroger

Location: Decatur, IL

Posted Jan 24, 2025

Cashier

Company: Kroger

Location: Bloomington, IL

Posted Jan 24, 2025

The job description outlines responsibilities for a Cashier/Checker role, emphasizing the importance of creating a positive customer experience, maintaining a clean and safe environment, and adhering to company values. Key tasks include processing transactions efficiently, handling various tenders, controlling loss, reporting discrepancies, and ensuring compliance with food safety regulations. The role also involves reinforcing safety programs, practicing preventive maintenance, and providing excellent customer service. The company, a large grocer with over 2,800 stores, offers comprehensive benefits including healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and opportunities for growth.

Cashier

Company: Kroger

Location: Peoria, IL

Posted Jan 24, 2025

Senior Engagement Manager - EX

Company: Qualtrics

Location: Chicago, IL

Posted Jan 24, 2025

Qualtrics is seeking an experienced Engagement Manager to lead project teams, design forward-thinking customer feedback programs, and influence clients. The role involves strategic project management, risk planning, and product development. Qualtrics offers professional development, industry insights, and cross-functional collaboration. The ideal candidate has 9+ years of experience, strong program management skills, and a proven track record in complex environments. Qualtrics values work-life integration, providing benefits like flexible work hours, office events, and a comprehensive benefits package.

DAIRY/CLERK

Company: Kroger

Location: Buffalo Grove, IL

Posted Jan 24, 2025

The job description outlines a customer service role at Mariano's, a grocery store chain in the Chicago Metro area. The position involves creating a welcoming environment, assisting customers with product knowledge, maintaining product quality, and ensuring adherence to food safety regulations. The role also includes promoting a positive attitude, staying updated with ads, and practicing preventive maintenance. The desired qualifications include retail experience and a second language. The company offers comprehensive benefits, including healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

Cashier

Company: Kroger

Location: Chicago, IL

Posted Jan 24, 2025

The job description outlines responsibilities for a Cashier/Checker role at Mariano's, a grocery store chain in the Chicago Metro area. Key duties include providing excellent customer service, processing transactions efficiently, understanding and adhering to company policies, maintaining a clean and safe environment, and ensuring compliance with food safety regulations. The role requires strong communication skills, basic math knowledge, and the ability to handle stressful situations. Previous customer service or Bagger/Courtesy Clerk experience is desired but not mandatory. Mariano's, part of the Kroger family, offers comprehensive benefits including healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and opportunities for career growth.

Grocery Clerk

Company: Kroger

Location: Carbondale, IL

Posted Jan 24, 2025

The job description outlines responsibilities for a Grocery Clerk, emphasizing exceptional customer service, maintaining a clean and safe environment, and assisting in achieving sales and profit goals. Key duties include helping customers discover new products, informing them of specials, ensuring product freshness, and maintaining inventory. The role also involves promoting a positive attitude, adhering to food safety regulations, and reinforcing safety programs. The company values respect, honesty, integrity, diversity, inclusion, and safety, offering comprehensive benefits including healthcare, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

MURRAY'S/LEAD CLERK

Company: Kroger

Location: Chicago, IL

Posted Jan 24, 2025

BAKERY/LEAD CLERK

Company: Kroger

Location: Chicago, IL

Posted Jan 24, 2025

The job description involves backing up the department manager, overseeing department operations, and mastering Standard Operating Procedures (SOPs) including merchandising, scheduling, and customer service. The role requires demonstrating company values, encouraging teamwork, and ensuring efficient labor utilization. Responsibilities include customer service, equipment operation, communication, and adherence to SOPs. Qualifications include a high school diploma, retail experience, strong interpersonal skills, and math abilities. The company, Mariano's, offers comprehensive benefits and growth opportunities.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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