Technical Support Jobs in Chicago, IL

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Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

Manager, Recruiting Services & Operations

Company: Meta

Location: Chicago, IL

Posted Jan 24, 2025

Meta's Recruiting Operations team is responsible for the health, effectiveness, and velocity of mid-funnel processes, including interviewer training, assessment operations, and candidate experience. The Manager of Recruiting Services & Operations will lead the team, evolve interviewing strategies, champion efficiencies, advise on potential obstacles, and build partnerships with Recruiting Leadership. The role requires strategic thinking, data analysis, and experience in recruiting operations, with a focus on mid-funnel operations. Meta offers competitive compensation and benefits, and is committed to equal employment opportunities.

Lead Software Engineer

Company: Warner Bros. Discovery

Location: Chicago, IL

Posted Jan 24, 2025

Warner Bros. Discovery is inviting applications for a Lead Software Engineer position at NetherRealm Studios. The role involves developing and implementing cutting-edge runtime systems and offline tools, leading a team of 7 software engineers, and working closely with various disciplines. The ideal candidate should have a strong background in C++, deep understanding of animation, physics, and cinematic pipelines, and at least 7 years of professional experience in C++ development, preferably with AAA titles. The position offers opportunities for growth, collaboration, and working on industry-leading tech. WBD values diversity and inclusion, and the role involves championing these principles.

Merrill Financial Solutions Advisor - Chicago Metro Market

Company: Merrill

Location: Chicago, IL

Posted Jan 24, 2025

Merrill Wealth Management, a leading global provider of wealth management and investment services, is seeking a Financial Advisor. The role involves working with high-net-worth clients, identifying their needs, developing relationships, and preparing investment recommendations. Key responsibilities include leveraging technology for business growth, profiling clients for investment strategies, and building a sustainable book of business. The position requires SAFE Act registration. The successful candidate will receive training, mentorship, and opportunities for professional growth within Merrill Wealth Management. Required qualifications include Series 7 & 66 licenses, two years of financial service industry experience, and strong relationship-building skills.

Manager, OET Facilities & Reliability

Company: Grainger

Location: Lake Forest, IL

Posted Jan 24, 2025

Grainger, a leading industrial distributor, is seeking a Manager, DCET Facilities & Systems for a hybrid role based in Lake Forest, IL. The role involves leading a team, fostering a culture of safety and continuous improvement, and executing reliability strategies. The ideal candidate should have 7+ years of experience in maintaining reliability within a distribution center, strong leadership skills, and knowledge of maintenance and reliability best practices. Benefits include comprehensive health insurance, 401(k) contributions, and paid time off.

Application Engineer

Company: Discover

Location: Riverwoods, IL

Posted Jan 24, 2025

Senior Compliance Tester

Company: Discover

Location: Riverwoods, IL

Posted Jan 24, 2025

Discover is offering a job opportunity for a Compliance Tester. The role involves executing testing across DFS business units for adherence to Federal and State regulatory requirements, and assisting in leading the Compliance Review. The company values unique qualities and encourages growth, offering a chance to make a difference at a leading digital banking and payments company. The position requires a Bachelor's degree in Business Administration, Finance, Law, or related field, or equivalent experience in Compliance, Financial Services, Risk, and/or BSA/AML. The role involves inspecting documents, records, disclosures, systems, and reports to verify compliance, and compiling and maintaining work papers and supporting documentation of tests and findings. The base pay ranges from $67,000.00 to $113,000.00, with additional incentives possible. Discover is committed to a diverse and inclusive workplace.

Solar Appointment Setter

Company: Sunrun

Location: Peoria, IL

Posted Jan 24, 2025

Sunrun, a leading U.S. solar, storage, and energy services company, is hiring for a retail position. The role involves acting as the face of Sunrun in a designated partner retail store, building relationships, and educating potential customers on renewable energy and storage solutions. The successful candidate will have strong communication skills, technology skills, resilience, self-motivation, and passion for the mission. Sunrun offers a full benefits package, competitive sales commissions, and opportunities for career advancement. The top performers can earn up to $160,000/year.

Process Engineer, Lead

Company: Grainger

Location: Lake Forest, IL

Posted Jan 24, 2025

Grainger, a leading industrial distributor, is seeking a Process Engineer to lead design and development of complex operational processes. The role involves advanced process modeling, simulation, and analysis to optimize fulfillment metrics. The candidate will oversee large-scale process improvement projects, coordinate cross-functional teams, and provide technical expertise. A Bachelor's degree in a relevant STEM field, 5+ years of process engineering experience, and proficiency in CAD, Visio, and MS Office Suite are required. Grainger offers comprehensive benefits including medical, dental, vision, life insurance, generous PTO, and a 401(k) match.

H&M Store Manager

Company: H&M

Location: Gurnee, IL

Posted Jan 24, 2025

Pharmacy Technician

Company: CVS Health

Location: Deerfield, IL

Posted Jan 24, 2025

CVS Health is inviting applications for Pharmacy Technicians, emphasizing their commitment to human-centric healthcare. The role involves delivering compassionate care, managing prescriptions, and ensuring regulatory compliance. The company offers a supportive environment, training, and opportunities for career growth. The ideal candidate should have attention to detail, customer service skills, and basic mathematical reasoning. Previous pharmacy or retail experience is preferred.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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