Technical Support Jobs in Chicago, IL

60,659 open positions · Updated daily

Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

Head of Customer Service

Company: Double Good

Location: Chicago, IL

Posted Jan 24, 2025

Double Good is a company that creates joy through its delectable popcorn, easy-to-use fundraising platform, and Kids Foundation. They are seeking a Head of Customer Service to lead their growing team, focusing on strategic ownership, customer advocacy, and cross-functional partnerships. The role involves managing SaaS and BPO vendors, ensuring a safe work environment, and developing future leaders. The company offers competitive compensation, benefits, and a positive work culture.

Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T0893)

Company: Target

Location: Itasca, IL

Posted Jan 24, 2025

Target, a Fortune 50 company, is offering a Guest Advocate role with a starting hourly rate of $16.50 USD. The role involves providing exceptional guest service, engaging with guests, and promoting Target's services and benefits. The job requires strong communication skills, a welcoming attitude, and the ability to multitask in a fast-paced environment. Target values teamwork, guest satisfaction, and continuous learning.

Retail Stock Associate - Deer Park

Company: Gap Inc.

Location: Lake Zurich, IL

Posted Jan 24, 2025

Athleta, a certified B Corp, is seeking passionate individuals to join their team. The role involves executing operational and merchandising processes, maintaining a clean and organized stockroom and sales floor, and delivering excellent customer service. The company offers competitive benefits including a merchandise discount, paid time off, extensive 401(k) plan, and health insurance. Athleta is committed to diversity and inclusion, having been recognized by Forbes as one of the World's Best Employers and Best Employers for Diversity.

GM and Food (General Merchandise, Closing, Fulfillment, Inbound, Food and Beverage , Food Service, Starbucks) (T0838)

Company: Target

Location: Wheaton, IL

Posted Jan 24, 2025

Target, a Fortune 50 company, is seeking a General Merchandise Expert. The role involves creating a welcoming experience for guests, ensuring product availability, accurate pricing, and presentation. Responsibilities include executing daily workload, managing inventory, and maintaining a safe, compliant work environment. The ideal candidate should possess a welcoming attitude, communication skills, attention to detail, and ability to work in a fast-paced environment. Target offers training and competitive benefits.

Specialty Sales (Style, Tech, Beauty) (T1070)

Company: Target

Location: Gurnee, IL

Posted Jan 24, 2025

Target, a Fortune 50 company, is seeking a Style Consultant. The role involves providing excellent guest service, maintaining a welcoming environment, and ensuring product availability. Key responsibilities include creating a welcoming experience, understanding guest needs, maintaining an inviting shopping environment, and executing visual merchandising. The ideal candidate should have a strong interest in apparel, excellent communication skills, and the ability to work in a fast-paced environment.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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