Technical Support Jobs in Chicago, IL

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Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

Principal Consultant in Procurement & Supply Chain Management, INVERTO

Company: Boston Consulting Group (BCG)

Location: Chicago, IL

Posted Jan 24, 2025

Boston Consulting Group (BCG) is seeking a Principal Consultant in Procurement and Supply Chain Management for their INVERTO practice. The role involves developing and implementing strategies to optimize strategic procurement processes and supply chain management. The ideal candidate will have 7+ years of professional experience in procurement and/or supply chain management, preferably in consulting. They should possess strong communication and analytical skills, a results-oriented mindset, and business-fluent English. The role offers comprehensive project management, strategic customer management, and the opportunity to work on a broad range of challenges across various industries. BCG provides a competitive compensation package, including a base salary of $218,000, potential performance bonuses, and a robust benefits package.

National Mako Specialist - Home Base Southwest

Company: Stryker

Location: Chicago, IL

Posted Jan 24, 2025

Stryker, a global leader in medical technologies, is seeking detail-oriented, problem-solving professionals to join their team. The role involves working with sales reps, managing Mako cases, and handling overnight travel. Required qualifications include a 4-year degree, relevant certifications, and at least 1 year of experience. Stryker offers a collaborative culture, quality products, and comprehensive benefits. The company is committed to making healthcare better and impacts over 130 million patients annually.

Pharmacy Operations Manager

Company: Walgreens

Location: Chicago, IL

Posted Jan 24, 2025

The role involves performing day-to-day non-clinical pharmacy operations, administrative tasks, and ensuring efficient workflow for a positive patient experience. The individual will serve as a full-time certified pharmacy technician, operating pharmacy systems, and processing prescriptions under a pharmacist's supervision. They will also supervise pharmacy technicians and cashiers, and be responsible for personnel selection, scheduling, and development. The role includes customer engagement, resolving complaints, and enhancing customer experience. Operations involve assisting in patient care, prescription data entry, and medication preparation. The individual will manage core pharmacy workflow, coordinate daily activities, and ensure the pharmacy is clean and stocked. They will also manage non-clinical patient calls, drive technology/process roll out, and maintain pharmacy equipment. People & Performance Management includes leading technician performance, hiring, onboarding, training, and scheduling. The role requires PTCB certification and one year of pharmacy technician experience.

Pharmacy Technician / Pharm Tech Apprenticeship

Company: Walgreens

Location: Rock Island, IL

Posted Jan 24, 2025

Walgreens is transforming its pharmacy technician roles to a more patient-centric environment. As a Walgreens Pharmacy Technician or Apprentice, you'll interact with customers, develop strong patient relationships, and have access to the latest technology to grow your career. Walgreens offers an 'earn while you learn' Pharmacy Technician Training Program, recognized by ASHP and the Department of Labor, which guides you towards becoming a PTCB Certified Pharmacy Technician. The role involves assisting pharmacists, using pharmacy systems, maintaining customer service, and participating in inventory management. Fluency in English, good math and computer skills, and preferably prior retail or Walgreens experience are required. PTCB certification is preferred but not mandatory. The role offers training, personal development opportunities, and potential for eight college credit hours through the Walgreens pharmacy technician apprenticeship program.

Shift Lead

Company: Walgreens

Location: Chicago, IL

Posted Jan 24, 2025

The role involves managing store operations, including opening and closing the store, handling cash, managing inventory, and ensuring a positive customer experience. Key responsibilities include managing deliveries, processing returns and refunds, maintaining store cleanliness, and assisting with pharmacy tasks. The position requires leadership experience, fluency in English, and knowledge of store systems. The role is based in Chicago, IL, with a salary range of $17 - $19 per hour.

Choose GI Hospitalist or 100% GI Outpatient with no call located between Chicago, Milwaukee, and Madison

Company: Arlington HealthCare

Location: between Chicago, Milwaukee, and Madison

Posted Jan 24, 2025

The text describes a job opportunity at GI Hospitalist or 100% GI Outpatient with no call, offering a $600,000 starting salary and a $50,000 sign on bonus. The position involves helping build a leading digestive health program in a growing community with a population of 350,000 and a secondary market of over 750,000. The hospital is a 300+ bed facility with state-of-the-art digital cath labs and nationally recognized for cardiac excellence. The community is a riverfront area of 150,000, less than 90 minutes from Chicago, Madison, and Milwaukee, offering top-rated schools, superb restaurants, and diverse outdoor recreation. The job also includes local teaching opportunities and a comprehensive benefits package.

Business Expert

Company: Apple

Location: Northbrook, IL

Posted Jan 24, 2025

Pharmacy Operations Manager

Company: Walgreens

Location: Wheaton, IL

Posted Jan 24, 2025

The role involves performing day-to-day non-clinical pharmacy operations, administrative tasks, and ensuring efficient workflow for a positive patient experience. The individual will serve as a full-time certified pharmacy technician, operating pharmacy systems, and processing prescriptions under a pharmacist's supervision. They will also supervise pharmacy technicians and cashiers, and be responsible for personnel selection, scheduling, and development. The role includes customer engagement, resolving complaints, and enhancing customer experience. Operations involve assisting in patient care, prescription data entry, and medication preparation. The individual will manage core pharmacy workflow, coordinate daily activities, and ensure the pharmacy is clean and stocked. They will also manage non-clinical patient calls, drive technology/process roll out, and maintain pharmacy equipment. People & Performance Management includes leading technician performance, hiring, onboarding, training, and scheduling. The role requires PTCB certification and one year of pharmacy technician experience.

Pharmacy Technician / Pharm Tech Apprenticeship

Company: Walgreens

Location: Chicago, IL

Posted Jan 24, 2025

Walgreens is transforming its pharmacy technician roles to a more patient-centric environment. As a Walgreens Pharmacy Technician or Apprentice, you'll interact with customers, develop strong patient relationships, and have access to the latest technology to grow your career. Walgreens offers an 'earn while you learn' Pharmacy Technician Training Program, recognized by ASHP and the Department of Labor, which guides you towards becoming a PTCB Certified Pharmacy Technician. The role involves assisting pharmacists, using pharmacy systems, maintaining customer service, and participating in inventory management. Fluency in English, good math and computer skills, and preferably prior retail or Walgreens experience are required. PTCB certification is preferred but not mandatory. The role offers training, personal development opportunities, and potential for eight college credit hours through the Walgreens pharmacy technician apprenticeship program.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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