Technical Support Jobs in Chicago, IL

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Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

Pharmacy Intern

Company: CVS Health

Location: Champaign, IL

Posted Jan 23, 2025

CVS Health is offering a 3rd year pharmacy intern position with opportunities for professional growth and making a significant impact in healthcare. The role involves ensuring patient safety, managing pharmacy operations, and delivering exceptional customer service. Interns will work under a licensed pharmacist, participating in patient care programs, and demonstrating empathy and compassion. The position requires strong communication skills, relevant work experience, and valid intern/technician licensure. Proficiency in Microsoft Office Suite is preferred.

Branch Office Administrator

Company: Edward Jones

Location: Belleville, IL

Posted Jan 23, 2025

Accounts Payable Specialist

Company: Discover

Location: Chicago, IL

Posted Jan 23, 2025

Discover is offering a job opportunity for a Business Accounting professional with 1+ years of experience. The role involves engaging with business partners, ensuring accurate financial reporting, managing risk, and providing vendor and customer service. The company values diversity and offers competitive compensation, benefits, and opportunities for growth. The position requires a Bachelor's degree in Business Administration, Management Accounting, Finance, or a related field.

Shift Supervisor Trainee

Company: CVS Health

Location: Rock Island, IL

Posted Jan 23, 2025

Pharmacy Technician

Company: CVS Health

Location: Marion, IL

Posted Jan 23, 2025

CVS Health is inviting applications for Pharmacy Technicians, emphasizing their commitment to human-centric healthcare. The role involves delivering compassionate care, managing pharmacy workstations, and ensuring regulatory compliance. New hires must complete a training program and meet state board of pharmacy requirements. The position offers opportunities for career growth and a range of benefits, including medical, dental, vision, 401(k), life insurance, disability benefits, and well-being programs.

Sr. Manager, IT Internal Audit

Company: Discover

Location: Chicago, IL

Posted Jan 23, 2025

Discover is offering a job opportunity for a seasoned professional with a Bachelor's or Master's degree in a relevant field. The role involves managing audit reviews, providing strategic direction for audits, and managing teams. The company values diversity and inclusion, and offers competitive compensation, benefits, and opportunities for growth. The position requires 8+ years of experience in a related field, people management experience, and the ability to travel up to 10% of the time.

Facilities Manager

Company: Grainger

Location: Lake Forest, IL

Posted Jan 23, 2025

Grainger, a leading industrial distributor, is seeking a Facilities Manager for its corporate headquarters. The role involves leading a team, maintaining facilities, ensuring safety and cleanliness, and collaborating with various departments. The company offers competitive compensation, comprehensive benefits, and a positive work environment. Requirements include a Bachelor's Degree, 10+ years of experience, and technical knowledge in facilities maintenance.

Part-Time Retail Sales Associate

Company: Kohl's

Location: Danville, IL

Posted Jan 23, 2025

Senior Manager Business Strategy Analysis

Company: Discover

Location: Chicago, IL

Posted Jan 23, 2025

Discover is offering a Senior Manager Business Strategy Analysis for International Markets position. The role involves leading a team responsible for assessing payments ecosystem trends and market needs, developing a comprehensive strategy, and maintaining industry relationships. The successful candidate will drive a competitive network-oriented product and capability roadmap for international businesses, collaborate with cross-functional teams, and influence the holistic cross-functional roadmap for credit, debit, and prepaid offerings. The role requires 8+ years of payment sales or relationship management experience in the financial services industry, a Bachelor's degree in Business Administration, Management, Project Management, Analytics, Finance, Marketing, or a related field, and the ability to travel up to 50% of the time, including internationally.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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