Technical Support Jobs in Chicago, IL

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Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

Store Associate

Company: CVS Health

Location: Springfield, IL

Posted Jan 23, 2025

(USA) Personal Shopper - Sam's

Company: Walmart

Location: Oak Park, IL

Posted Jan 23, 2025

The job involves developing and supporting membership by providing information on benefits, promoting products, processing memberships, and meeting sales goals. Safety of the facility is maintained by adhering to safety standards and procedures. Member orders are fulfilled by reviewing, pulling items, scanning, wrapping, and palletizing them. Work assignments are completed by collaborating with team members and adapting to change. Member service is provided by acknowledging members, assisting with purchasing decisions, and resolving issues. The role requires respect for individuals, integrity, customer service, striving for excellence, and acting with humility. Competitive pay, performance-based bonuses, and various benefits are offered, including health, financial, and time-off benefits.

Pharmacy Technician

Company: CVS Health

Location: Chicago, IL

Posted Jan 23, 2025

Outside Sales Representative

Company: Spectrum

Location: O'Fallon, IL

Posted Jan 23, 2025

The job involves connecting people and communities by offering top-notch telecommunication services through door-to-door solicitation. Key responsibilities include acquiring new residential customers, conducting needs analysis, presenting sales proposals, and achieving monthly sales quotas. The role requires strong interpersonal skills, a passion for selling, and the ability to work independently. A valid driver's license and reliable personal vehicle are necessary. The position offers a competitive base pay and commission earnings target, with potential for bonuses. Charter Communications, known for Spectrum brands, values diversity and equal opportunities.

Supervisor, Packaging/Labeling

Company: Thermo Fisher Scientific

Location: Mount Prospect, IL

Posted Jan 23, 2025

The job posting is for a Supervisor position in the Clinical Trials Division (CTD) of Thermo Fisher. The role involves leading 20-40 employees in a clinical pharmaceutical manufacturing/packaging environment, ensuring adherence to Good Manufacturing Practices (GMP) and safety standards. Key responsibilities include daily scheduling, performance management, and driving continuous improvement. The ideal candidate should have a Bachelor's degree, 2-3 years of supervisory experience, and strong leadership, communication, and problem-solving skills. Preferred qualifications include clinical packaging experience, Lean or Six Sigma certification, and supervisory experience with teams of over 10 employees. Thermo Fisher offers competitive compensation, benefits, and opportunities for career growth.

Shift Supervisor Trainee

Company: CVS Health

Location: Springfield, IL

Posted Jan 23, 2025

CVS Health is offering a Shift Supervisor Trainee position, an entry-level role designed to prepare employees for higher-level supervisory roles. The role involves working effectively with store management and crews, supervising activities, and ensuring smooth store operations. The company emphasizes a human-centric approach to healthcare, focusing on personal, convenient, and affordable solutions. Successful trainees can be considered for Operations Supervisor or Shift Supervisor positions, which involve leading store staff, maintaining customer loyalty through excellent service, and handling all customer relations issues. The role requires deductive reasoning, analytical skills, computer skills, and advanced communication abilities. The pay range is $16.00 - $24.00, and the company offers comprehensive benefits including medical, dental, vision, 401(k), life insurance, disability benefits, well-being programs, education assistance, and PTO.

Target Security Specialist

Company: Target

Location: Oak Lawn, IL

Posted Jan 23, 2025

Senior Home Lending Advisor - Edwardsville IL

Company: JPMorgan Chase

Location: Alton, IL

Posted Jan 23, 2025

Chase Home Lending is seeking a Senior Home Lending Advisor to join their high-energy team. The role involves serving as the primary point of contact for customers throughout the loan process, providing training to the branch team, and collaborating with colleagues to deliver an exceptional customer experience. The ideal candidate will have a Bachelor's degree, 3+ years of mortgage lending experience, and strong knowledge of the local real estate market. Preferred skills include FHA/VA sales experience, marketing abilities, and consultative skills. The position requires NMLS registration and compliance with Dodd Frank/Truth in Lending Act qualification requirements.

Field Sales Representative III, Strategic Accounts, Google Cloud

Company: Google

Location: Chicago, IL

Posted Jan 23, 2025

Google Cloud Platform is seeking a Field Sales Representative (FSR) to lead growth strategy for strategic accounts. The role involves building and deepening executive relationships, understanding customers' businesses, and developing growth opportunities. The FSR will work cross-functionally with multiple teams and Google Partners to maximize business impact. Responsibilities include positioning Google Cloud services, incentivizing cloud migrations, and driving business development. The US base salary range for this full-time position is $110,000-$164,000 + bonus + equity + benefits.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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