Technical Support Jobs in Chicago, IL

60,659 open positions · Updated daily

Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

Senior Manager - Compliance Monitoring and Testing

Company: Discover

Location: Riverwoods, IL

Posted Jan 23, 2025

Discover is offering a Senior Manager - Compliance Monitoring and Testing position with a focus on administering and executing the Compliance Testing Program. The role involves managing a team, conducting meetings with stakeholders, and creating reports. The company values unique qualities and offers growth opportunities. Qualifications include a bachelor's degree, 8+ years of experience in Compliance Management, and the ability to operate office equipment. Bonus points for a master's degree, additional experience, and CRCM or CERP certification. The base pay ranges from $106,000.00 to $178,800.00, with additional incentives. Discover is committed to diversity and inclusion, and offers benefits like paid parental leave, 401(k), and health benefits.

Salesforce Manager [Pharma & Life Science]

Company: PwC

Location: Chicago, IL

Posted Jan 23, 2025

PwC is seeking a Salesforce consulting generalist with a broad range of consulting skills and experience across various Salesforce applications. The role involves analysing client needs, implementing software solutions, and providing training and support for effective utilisation of Salesforce applications. The ideal candidate will have a proven track record in understanding client business problems and developing Salesforce technology-enabled solutions. They should also possess strong leadership skills, including coaching, managing performance, and delivering on client expectations. A Master's degree in Computer and Information Science or Management Information Systems is preferred, along with relevant Salesforce certifications. The salary range is $100,000 - $232,000, plus potential annual discretionary bonus.

Analyst,Underwriter

Company: CVS Health

Location: Chicago, IL

Posted Jan 23, 2025

CVS Health is seeking an underwriter with 1-3 years of experience in underwriting/accounting concepts, pricing methodologies, and funding arrangements. The role involves accurate analysis and risk assessment for new business group Medicare Advantage opportunities, applying underwriting guidelines, and assisting sales personnel. The company offers a competitive pay range, comprehensive benefits including medical, dental, vision, 401(k), life insurance, disability benefits, well-being programs, education assistance, and PTO. The position is open until 01/24/2025.

Store Manager

Company: Staples

Location: Glen Ellyn, IL

Posted Jan 23, 2025

Client Solutions Manager, Retail

Company: Meta

Location: Chicago, IL

Posted Jan 23, 2025

Senior Sustainability Associate - ESG

Company: ZS

Location: Chicago, IL

Posted Jan 23, 2025

Senior Analytics Engineer

Company: CVS Health

Location: Northbrook, IL

Posted Jan 23, 2025

Auction Services Associate - Part Time

Company: CarMax

Location: Aurora, IL

Posted Jan 23, 2025

The Auction Services Associate at CarMax's Chicago Auction Center in Montgomery, Illinois, is responsible for maintaining inventory, vehicle preparation, receiving, scanning, reconciliation, and quality control. They ensure zone maintenance, security, and a clean work environment. The role involves multitasking in a fast-paced setting, participating in auction support, and delivering vehicles from off-site vendors. The associate also assists in training new staff, adheres to standardized work processes, and provides exceptional customer service. The job requires lifting up to 50 lbs, flexible work hours, and the ability to work in various conditions. CarMax offers competitive pay and benefits, including training, and is an Equal Opportunity Employer.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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