Technical Support Jobs in Chicago, IL

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Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

Pharmacy Technician

Company: CVS Health

Location: Marion, IL

Posted Jan 23, 2025

CVS Health emphasizes its commitment to human-centric health care, guided by the purpose of 'Bringing our heart to every moment of your health'. The company aims to deliver enhanced, personalized, convenient, and affordable health care solutions. Pharmacy Technicians play a crucial role in this mission, supporting pharmacy teams to ensure smooth operations, accurate prescription fulfillment, and exceptional patient service. They are expected to demonstrate empathy, genuine care, and a growth mindset, contributing to a safe, inclusive, and engaging team dynamic. The role involves completing basic inventory activities, delivering additional health care services, and adhering to all relevant laws and regulations.

Human Resources Generalist

Company: Adage Technologies

Location: Chicago, IL

Posted Jan 23, 2025

Adage is seeking a dynamic HR Generalist for a full-time, hybrid role in Chicago, IL. The ideal candidate will have 35 years of experience in similar roles, a Bachelor's degree in HR, Business Administration, Psychology, or a related field, and technical proficiency with HRIS systems, ATS, LMS, and US labor laws. Key responsibilities include culture and engagement, recruitment, training and development, compliance and administration, and HR support. Adage offers a collaborative environment, work-life balance, excellent benefits, and opportunities for growth. The company is committed to fostering an inclusive workplace and is an equal opportunity employer.

Patient Care Technician

Company: DaVita

Location: Decatur, IL

Posted Jan 23, 2025

Automation Engineer - Building Automation Systems

Company: CSL

Location: Kankakee, IL

Posted Jan 23, 2025

The Automation Engineer - Building Automation Systems is tasked with overseeing operational and troubleshooting support for the utilities Automation System, adhering to Standard Operating Procedures (SOPs) and cGMP's in a Pharmaceutical Manufacturing facility. Key responsibilities include providing plant engineering support for projects related to the utility control system, demonstrating skills in design, configuration, integration, implementation, and qualification of automation control solutions. This role involves working closely with a cross-functional team, ensuring cGMP compliance, and managing the Utility Automation Reliability Program. The ideal candidate should possess a Bachelor's Degree in Electrical or Mechanical Engineering, 3+ years of relevant automation/controls experience, and strong programming/design skills with Building Automation Systems and SCADA systems.

Pharmacy Technician

Company: CVS Health

Location: Belleville, IL

Posted Jan 23, 2025

Product Marketing Specialist

Company: BigTime Software, Inc.

Location: Chicago, IL

Posted Jan 23, 2025

BigTime Software is seeking a Product Marketer to join their team and lead growth initiatives. The role involves executing cross-sell and upsell strategies, enhancing user engagement, and gathering customer insights. The ideal candidate should have 5+ years of experience in product marketing, project management skills, and proficiency in marketing automation tools. The company offers a competitive salary, comprehensive benefits, and a hybrid work schedule.

Application Engineer (Full Stack)

Company: Discover

Location: Riverwoods, IL

Posted Jan 23, 2025

Discover is seeking an Application Engineer to oversee design and implementation of products, taking user stories and new features from idea to production. The role involves analyzing, designing, coding, testing, and deploying high-quality features, with a focus on security, reliability, and operations. The engineer will guide early-career team members, make architecture design decisions, and collaborate with other engineers, architects, and product owners. Minimum qualifications include a Bachelor's degree in a related field and 3+ years of IT/Engineering experience. Preferred qualifications include Java (Spring/Boot framework) experience, Agile environment experience, and CI/CD pipeline knowledge. Discover offers competitive compensation, benefits, and a commitment to diversity and inclusion.

Pharmacy Technician

Company: CVS Health

Location: Springfield, IL

Posted Jan 23, 2025

Target Security Specialist

Company: Target

Location: Naperville, IL

Posted Jan 23, 2025

Target is offering a job for a Security Specialist with a starting hourly rate of $19.00 USD. The role involves ensuring guest and team safety, crisis response, and preventing theft. The job requires skills in intelligence-led tactics, de-escalation, and use of Target's video surveillance system. The company values teamwork, providing meaningful experiences, and ethical conduct. The ideal candidate should be at least 18, have a high school diploma, and be comfortable with physical tasks like lifting and climbing.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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