Technical Support Jobs in Chicago, IL

60,659 open positions · Updated daily

Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

HR Assistant

Company: Addison Group

Location: Chicago, IL

Posted Jan 23, 2025

A Healthcare client in Aurora is hiring a seasoned HR Assistant with 2-3 years of experience. The role involves managing employee paperwork, payroll, HRIS data, and reporting. The position offers a salary of up to $45K, immediate interviews, and health benefits after 60 days. The ideal candidate should have HRIS experience, preferably with ADP, and live close to Aurora for office commute. A High School Diploma is the minimum educational requirement.

Recruiter

Company: Addison Group

Location: Chicago, IL

Posted Jan 23, 2025

Full-Time Assistant Manager

Company: Cinemark

Location: Joliet, IL

Posted Jan 23, 2025

DATA - SQL Report Developer

Company: Addison Group

Location: Chicago, IL

Posted Jan 23, 2025

Accounts Receivable Specialist

Company: Addison Group

Location: Chicago, IL

Posted Jan 23, 2025

A reputable company in Chicago is seeking an Accounts Receivable Specialist with 2+ years of experience. The role involves calling on assigned accounts to collect open invoices, resolving customer issues, monitoring aging on accounts, and discussing accounts for potential turnover to a collection agency. The company offers competitive pay, benefits, and potential for permanent employment. Keywords include Accounts Receivable, Excel, NetSuite, and various finance-related roles.

Part-Time Assistant Manager

Company: Cinemark

Location: Bourbonnais, IL

Posted Jan 23, 2025

Part-Time Assistant Manager

Company: Cinemark

Location: West Dundee, IL

Posted Jan 23, 2025

Recruiter (HC)

Company: Addison Group

Location: Chicago, IL

Posted Jan 23, 2025

Administrative Assistant

Company: Addison Group

Location: Chicago, IL

Posted Jan 23, 2025

Trainer - Straws Packer Night Shift

Company: Pactiv

Location: Hickory Hills, IL

Posted Jan 23, 2025

Database Architect

Company: Black Mountain

Location: Chicago, IL / Remote

Posted Jan 23, 2025

Benefits Specialist

Company: Addison Group

Location: Chicago, IL

Posted Jan 23, 2025

A global, publicly traded construction equipment company in Chicago is seeking a Benefits Specialist with 3-5 years of experience. The role involves assisting with FMLA/LOA/invoices, vendor liaison, reports, and retirement plans. The candidate should have a Bachelor's Degree, Excel skills, and knowledge of employee benefits and retirement plans. The position offers up to $32/hr and benefits after 60 days. Responsibilities include analytical and technical support, data gathering for insurance renewals, and handling benefit inquiries.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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