Technical Support Jobs in Chicago, IL

60,659 open positions · Updated daily

Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

e-COMMERCE/DEPARTMENT LEAD

Company: Kroger

Location: Park Ridge, IL

Posted Jan 23, 2025

CUSTOMER SVC/SHIFT LEADER

Company: Kroger

Location: Champaign, IL

Posted Jan 23, 2025

The job description involves creating a positive customer experience, maintaining a clean and safe store environment, and overseeing store operations in the absence of the Store Manager. Responsibilities include working in all store areas, assisting in merchandising and operating initiatives, driving sales, managing labor and supply costs, and ensuring customer satisfaction with returns and exchanges. The role requires a positive attitude, adherence to food safety regulations, and reporting of safety risks or illegal activities. Qualifications include supervisory experience, dependability, integrity, and the ability to handle stressful situations. The company, Ruler Foods, is part of the Kroger family and offers comprehensive benefits including healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

Grocery Clerk

Company: Kroger

Location: Northbrook, IL

Posted Jan 23, 2025

The job description outlines responsibilities for a Grocery Clerk at Mariano's, a Kroger company. Key duties include creating a positive customer experience, maintaining a clean and safe environment, assisting in sales and profit goals, and ensuring product freshness. The role involves customer service, product knowledge, and adherence to food safety regulations. The company values respect, honesty, integrity, diversity, inclusion, and safety. Qualifications include customer service skills, stress management, effective communication, and basic math. Benefits include healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

Grocery Clerk

Company: Kroger

Location: Ottawa, IL

Posted Jan 23, 2025

Bakery/Deli Clerk

Company: Kroger

Location: Northbrook, IL

Posted Jan 23, 2025

Grocery Clerk/Ruler

Company: Kroger

Location: Champaign, IL

Posted Jan 23, 2025

The job description outlines responsibilities for a Retail Clerk, emphasizing the importance of creating an outstanding customer experience through exceptional service. Key duties include maintaining a clean and safe environment, promoting trust and respect among team members, and ensuring product freshness. The role involves greeting, engaging, and assisting customers, answering product-related questions, and processing transactions efficiently. The clerk is also responsible for maintaining food safety regulations, reinforcing safety programs, and reporting any discrepancies or unsafe conditions. The ideal candidate should be able to handle stress, have basic math skills, and complete cashier training. Previous customer or retail experience is desired but not mandatory. The company, Ruler Foods, part of The Kroger Company, offers comprehensive benefits including healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

Courtesy Clerk/Grocery Bagger

Company: Kroger

Location: Northbrook, IL

Posted Jan 23, 2025

The job description outlines responsibilities for a Courtesy Clerk/Grocery Bagger at Mariano's, a Kroger company. Key duties include bagging groceries, maintaining a clean store environment, assisting customers, and performing basic shelf conditioning. The role requires strong customer service skills, effective communication, and the ability to handle stressful situations. Mariano's values respect, honesty, integrity, diversity, inclusion, and safety. Benefits include comprehensive healthcare, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

STORE/PRICE INTEGRITY LEAD CLERK

Company: Kroger

Location: North Riverside, IL

Posted Jan 23, 2025

Cashier

Company: Kroger

Location: Springfield, IL

Posted Jan 23, 2025

PHARMACY/TECHNICIAN

Company: Kroger

Location: Marion, IL

Posted Jan 23, 2025

Grocery Clerk

Company: Kroger

Location: Chicago, IL

Posted Jan 23, 2025

Online Grocery Pick-Up Clerk

Company: Kroger

Location: Crystal Lake, IL

Posted Jan 23, 2025

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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