Technical Support Jobs in Chicago, IL

60,659 open positions · Updated daily

Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

Shift Lead

Company: Walgreens

Location: Tinley Park, IL

Posted Jan 23, 2025

The job involves managing store operations, including opening and closing the store, handling cash, managing inventory, and ensuring a positive customer experience. Responsibilities also include coaching team members, maintaining store cleanliness, and complying with company policies. The role requires leadership experience, fluency in English, and knowledge of store systems. Preferred qualifications include experience with store inventory control.

Cyber Systems Operations

Company:

Location: Champaign, IL

Posted Jan 23, 2025

Shift Lead

Company: Walgreens

Location: Skokie, IL

Posted Jan 23, 2025

The role involves managing store operations, including opening and closing the store, handling cash, managing inventory, and ensuring a positive customer experience. Key responsibilities include managing deliveries, processing returns and refunds, maintaining store cleanliness, and assisting with pharmacy tasks. The position requires leadership experience, fluency in English, and knowledge of store systems. The role is based in Skokie, IL, and the salary range is $17 - $19 hourly.

Cyber Systems Operations

Company:

Location: Deerfield, IL

Posted Jan 23, 2025

Pharmacy Intern Grad

Company: Walgreens

Location: Joliet, IL

Posted Jan 23, 2025

Product Support Advisor Supervisor

Company: Sysco

Location: Arlington Heights, IL

Posted Jan 23, 2025

Sysco, the global leader in foodservice distribution, is seeking a candidate for a supervisory role. The position involves overseeing Product Support Advisors, providing coaching, mentoring, and career development. Key responsibilities include creating and delivering presentations, driving specialty and sales initiatives, and resolving customer escalation issues. The ideal candidate should have 2-3 years of food sales or customer service experience, along with strong communication, organization, and problem-solving skills. Sysco offers opportunities for personal and professional growth, and is committed to equal opportunity employment.

Meat Trimmer

Company: Sysco

Location: West Dundee, IL

Posted Jan 23, 2025

Cyber Systems Operations

Company:

Location: Dixon, IL

Posted Jan 23, 2025

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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