Technical Support Jobs in Chicago, IL

60,659 open positions · Updated daily

Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

Target Security Specialist

Company: Target

Location: Chicago, IL

Posted Jan 23, 2025

Community Management Intern

Company: Walgreens

Location: Edwardsville, IL

Posted Jan 23, 2025

The job involves providing an extraordinary customer experience in a retail store setting, engaging customers, resolving issues, and modeling customer service best practices. Responsibilities include registering sales, managing inventory, maintaining store cleanliness, and ensuring compliance with regulations. The role also involves learning from store operations, competitors, and customers, and participating in team challenges. Basic qualifications include being a student, fluency in English, and flexibility for various shifts. Preferred qualifications include knowledge of store inventory control.

Host

Company: Cracker Barrel

Location: Atlanta, IL

Posted Jan 23, 2025

Financial Analyst

Company: True Value Company

Location: Chicago, IL

Posted Jan 23, 2025

The Financial Analyst role involves supporting True Value's customer and product profitability models, creating complex financial models, and generating insights to improve overall profitability. The position requires strong project management, communication skills, and the ability to work in a team environment. Key responsibilities include supporting the company-wide profitability management process, conducting continuous improvement efforts, and providing financial support for strategic projects. The ideal candidate should have a Bachelor's Degree in Finance or Accounting, at least 3 years of relevant experience, and intermediate knowledge of MS Office and Business Intelligence tools.

Cleaning Crew Member

Company: Cracker Barrel

Location: Rock Island, IL

Posted Jan 23, 2025

The Cleaning Crew Member role at Cracker Barrel Old Country Store involves maintaining cleanliness of the restaurant, kitchen, and retail shop, primarily during the 3rd shift. Responsibilities include working with kitchen, dining room, and retail shop teams to keep various areas clean. Qualifications include being 18 years old, able to stand for long periods, lift up to 40 pounds, and work with food items. The company values diversity, equity, and inclusion, offering a culture of belonging, top-notch training, diverse career paths, and competitive pay and benefits.

Cleaning Crew Member

Company: Cracker Barrel

Location: Mattoon, IL

Posted Jan 23, 2025

The Cleaning Crew Member role at Cracker Barrel Old Country Store involves maintaining cleanliness of the restaurant, kitchen, and retail shop, primarily during the 3rd shift. Responsibilities include working with kitchen, dining room, and retail shop teams to keep various areas clean. Qualifications include being 18 years old, able to stand for long periods, lift up to 40 pounds, and work with food items. The company values diversity, equity, and inclusion, offering a culture of belonging, top-notch training, diverse career paths, and competitive pay and benefits.

H&M Sales Associate-Full Time

Company: H&M

Location: Vernon Hills, IL

Posted Jan 23, 2025

At H&M, a Retail Sales Associate, or Sales Advisor, is responsible for delivering exceptional customer service, maintaining a tidy sales floor, and maximizing selling opportunities. Key duties include greeting customers, assisting with transactions, promoting the H&M Loyalty program, and collaborating with colleagues. The role requires multi-tasking, flexibility, and the ability to lift up to 20 pounds. H&M offers a dynamic work environment, growth opportunities, a staff discount, and an inclusive, diverse culture.

Host

Company: Cracker Barrel

Location: Romeoville, IL

Posted Jan 23, 2025

Maintenance & Engineering Director

Company: Diageo

Location: Plainfield, IL

Posted Jan 23, 2025

Diageo, a global leader in beverage alcohol, seeks a Maintenance & Engineering Director for its Plainfield site. This role is crucial as Plainfield is the key Innovation and Technical Center for Diageo North America, producing significant new product innovations. The incumbent will provide leadership in Engineering and Maintenance, overseeing CAPEX budgeting, project management, asset management, and environmental compliance. Key responsibilities include ensuring equipment reliability, making authoritative decisions on capital programs, and developing long-term site strategy. The role requires a Bachelor's degree in Engineering, at least 8 years of management experience in consumer product manufacturing, and strong technical, financial, and leadership skills.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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