Technical Support Jobs in Chicago, IL

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Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

Content Design Senior Associate

Company: JPMorgan Chase

Location: Chicago, IL

Posted Jan 22, 2025

JPMorgan Chase is seeking a Content Design Senior Associate to join the Corporate & Investment Bank Payments Team. The role involves creating and structuring product content within a user experience design framework, collaborating with cross-functional teams, and developing content strategies. The ideal candidate should have 3+ years of experience in content design, expertise in digital products, and understanding of accessibility guidelines. The company offers competitive total rewards, diverse talent opportunities, and a global presence in investment banking and securities services.

Systems Engineer / Architect

Company: Leidos

Location: O'Fallon, IL

Posted Jan 22, 2025

Solutions Architect III

Company: Grainger

Location: Lake Forest, IL

Posted Jan 22, 2025

Store Executive Intern (Store Leadership Intern)-Broadview, IL (Starting Summer 2025)

Company: Target

Location: North Riverside, IL

Posted Jan 22, 2025

Target is offering a paid 40-hour-per-week Stores Executive Leadership Internship. This program aims to provide a realistic job preview of an Executive Team Leader (ETL) role, teaching skills such as guest service fundamentals, retail business acumen, team management, and business strategy development. Interns will work closely with mentors, learn to lead a team, drive sales, and provide exceptional guest service. The role involves leading daily operations, addressing team member concerns, and participating in developmental activities. Target values leaders who are adaptable, have strong communication skills, and demonstrate a commitment to ethical conduct and safety.

Senior Associate, S&O (Hybrid)

Company: Enova

Location: Chicago, IL

Posted Jan 22, 2025

Enova International is seeking a Strategy & Operations Senior Associate. The role involves supporting a core P&L, managing projects for process improvements, customer experience enhancements, and new product launches. The ideal candidate should have a Bachelor's degree in Engineering, Business, or Finance, and 5-8 years of experience in process improvement, management consulting, or data analytics. Strong analytical skills, excellent communication, and project execution abilities are required. The compensation range is $95,000 to $125,000 annually, with additional benefits including health insurance, 401(k) matching, and a sabbatical program. Enova is a values-driven financial technology company committed to creating accessible credit for millions.

Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T0842)

Company: Target

Location: Orland Park, IL

Posted Jan 22, 2025

Target, a Fortune 50 company, is offering a Guest Advocate role with a starting hourly rate of $16.75 USD. The role involves providing exceptional guest service, engaging with guests, and promoting Target's services and benefits. The job requires strong communication skills, a welcoming attitude, and the ability to multitask. Target values teamwork, guest satisfaction, and continuous learning. The role is fast-paced, involving tasks like scanning, bagging, and assisting with returns, while maintaining a clean work area.

Manager/Senior Manager, Product Marketing

Company: Q-Centrix

Location: Chicago, IL / Remote

Posted Jan 22, 2025

Q-Centrix, the largest exclusive provider of clinical data management solutions to acute care hospitals, is seeking a Product Marketing Manager/Senior Manager. This role involves shaping go-to-market strategies, conducting market research, crafting product positioning, enabling sales, gathering customer insights, and analyzing performance. The ideal candidate will have a Bachelor's degree in business, marketing, healthcare, or a related field, with 2-8 years of experience in management consulting, product marketing, or related fields. They should possess strong analytical skills, excellent communication abilities, and the capacity to work in cross-functional teams. Q-Centrix offers a competitive rewards package, including a flexible work environment, learning opportunities, competitive pay, and robust benefits.

Full-Time Beauty Lead Advisor - Sephora

Company: Kohl's

Location: Tinley Park, IL

Posted Jan 22, 2025

The Beauty Lead Advisor role at Kohl's involves driving sales through a genuine passion for beauty, engaging clients with a consultative approach, and maintaining expert knowledge of top beauty brands. Key responsibilities include building client loyalty, influencing product sales, demonstrating products, executing sales plans, maintaining visual merchandising standards, and ensuring timely sales floor replenishment. The role requires client-facing retail experience, excellent communication skills, and the ability to work flexible hours. Benefits include work-life balance, health & wellness programs, savings & retirement benefits, insurance programs, and support for life events.

On-Demand: Guest Advocate (Cashier), General Merchandise, Fulfillment, Food and Beverage, Style (T0957)

Company: Target

Location: Villa Park, IL

Posted Jan 22, 2025

Target offers an On-Demand role with flexible scheduling, allowing employees to work as much or as little as they like. The pay range is $16.50 - $24.75 per hour. Regular attendance is necessary, with a requirement to work at least one shift every 4 weeks. The role involves advocating for guest experience, providing excellent service, and engaging with guests. No two days are the same, with responsibilities including greeting guests, solving concerns, and promoting Target's services and benefits. The job requires strong communication skills, a welcoming attitude, and the ability to work in a fast-paced environment.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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