Technical Support Jobs in Chicago, IL

60,659 open positions · Updated daily

Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

Insurance Agent

Company: COUNTRY Financial

Location: Woodstock, IL

Posted Jan 22, 2025

Proposal Writer - M&A Sales

Company: Accenture

Location: Bloomington, IL

Posted Jan 22, 2025

The job posting is for a Proposal Management role within Accenture's Sales & Pricing Performance team. The role involves managing relationships with M&A North America service/industry/function leadership, supporting Topic Advisors, and conducting research to identify qualified sales leads. Key responsibilities include leading storyboarding sessions, maintaining a repository of sales assets, and collaborating with internal organizations. The ideal candidate should have a Bachelor's degree and at least 5 years of experience in Proposal Management. They must possess strong communication skills, the ability to work in a fast-paced environment, and a proven track record in project planning and execution.

Host

Company: Cracker Barrel

Location: Mattoon, IL

Posted Jan 22, 2025

The job posting for a Host at Cracker Barrel Old Country Store in Mattoon, IL, emphasizes a welcoming and friendly environment. The role involves greeting guests, managing seating, and potentially growing within the company. Cracker Barrel highlights its commitment to diversity, equity, and inclusion, offering top-notch training, diverse career paths, and competitive benefits. The company culture is described as family-oriented, with a focus on employee wellbeing and success.

Host

Company: Cracker Barrel

Location: Peoria, IL

Posted Jan 22, 2025

The job posting for a Host at Cracker Barrel Old Country Store in Morton, IL, emphasizes a welcoming and friendly environment. The role involves greeting guests, managing seating, and ensuring a positive dining experience. The company values diversity, equity, and inclusion, and offers a range of benefits including competitive pay, flexible schedules, health benefits, and opportunities for career growth. The training program, PAR, is designed to help employees grow and succeed, with potential for pay increases. The company culture is described as a 'Family' atmosphere, where employees are encouraged to be themselves and celebrate differences.

STR MGMT/BAKERY DEPT LEADER

Company: Kroger

Location: Northbrook, IL

Posted Jan 22, 2025

The job description involves creating an outstanding customer experience, maintaining a safe and clean environment, achieving sales and profit goals, and directing the Bakery department. Responsibilities include promoting trust, collaborating with associates, developing performance goals, training associates, adhering to laws and guidelines, and ensuring food safety. The ideal candidate should have effective communication skills, basic math knowledge, stress management abilities, a food handler's permit, and preferably high school education, management experience, bakery experience, and retail experience. Mariano's, part of the Kroger family, offers comprehensive benefits including healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

Server

Company: Cracker Barrel

Location: Bloomington, IL

Posted Jan 22, 2025

Cracker Barrel Old Country Store in Bloomington, IL is seeking a server who is friendly and guest-focused. The role involves serving customers in a fast-paced, family-friendly environment, with flexible hours and no tip sharing. Servers keep 100% of their tips. The company values diversity, equity, and inclusion, and offers top-notch training, diverse career paths, and comprehensive benefits including weekly pay, health benefits, and a 401K plan with company matching. The company culture emphasizes a sense of belonging and family, with opportunities for career growth and development.

Digital Analytics Manager

Company: Accenture

Location: Chicago, IL

Posted Jan 22, 2025

Customer Service Representative

Company: Addison Group

Location: Schaumburg, IL

Posted Jan 22, 2025

A Customer Service Representative position is available in Naperville, IL with a compensation of $16-18/hour. The role involves sending order confirmations, checking back order status, resolving customer requests, and updating SAP Business One. The ideal candidate should have 1-2 years of experience in retail/customer service/call center environments, proficiency in Microsoft Office, and experience with SAP/ERP/Excel/CRM systems. Benefits include medical, dental, vision insurance, 401K, and monetary bonuses. Addison Administrative & HR offers permanent employment opportunities, direct connections with hiring managers, and professional development support.

Customer Education Manager

Company: Black Mountain

Location: Chicago, IL

Posted Jan 22, 2025

Technical Writer

Company: TransUnion

Location: Chicago, IL

Posted Jan 22, 2025

TransUnion is seeking a Technical Writer with 3+ years of experience in policy and procedure writing. The role involves creating clear, concise, and comprehensive policies and procedures for the Enterprise Compliance Program Management Office. The successful candidate will collaborate with subject matter experts, maintain documentation standards, and ensure all content is easily accessible and user-friendly. Benefits include flexible time off, health benefits, parental leave, and more. TransUnion is committed to diversity and equal opportunity employment.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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