Technical Support Jobs in Chicago, IL

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Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

DAIRY/LEAD CLERK

Company: Kroger

Location: Chicago, IL

Posted Jan 22, 2025

The job description involves planning, organizing, training, and directing Grocery Clerks, performing production and customer service functions, and maximizing store sales and profits. The role requires modeling the company's core values, organizing work, training associates, and responding to customer or associate comments, complaints, requests, and questions. Responsibilities include managing ordering, pricing, and displaying of merchandise, maintaining cleanliness, and supervising direct reports. Qualifications include effective communication skills, ability to manage people, make quick decisions, multi-task, and work in a fast-paced environment. Past work record reflecting dependability and integrity is desired. The company, Mariano's, merged with The Kroger Company in 2015 and offers comprehensive benefits including healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

Pharmacy Technician

Company: CVS Health

Location: Edwardsville, IL

Posted Jan 22, 2025

Sr. Content Strategist

Company: ServiceNow

Location: Chicago, IL / Remote

Posted Jan 22, 2025

ServiceNow, a global market leader in AI-enhanced technology, is hiring a Sr Integrated Content Strategist. The role involves leading the development and management of comprehensive content strategies, aligning with priority personas, product innovations, and campaign objectives. The strategist will collaborate with cross-functional teams to create impactful content strategies, drive innovation, and monitor campaign performance. The ideal candidate should have 12+ years of experience in marketing, content strategy, or related roles within a B2B SaaS or technology environment, with a proven track record in designing multi-channel content strategies. The position offers a competitive base pay, equity, variable/incentive compensation, and benefits.

Assistant Store Manager

Company: Kohl's

Location: Springfield, IL

Posted Jan 22, 2025

Personal Banker

Company: PNC

Location: Lake Zurich, IL

Posted Jan 22, 2025

Pharmacist - Mail Order

Company: CVS Health

Location: Mount Prospect, IL

Posted Jan 22, 2025

CVS Health is seeking a Pharmacist for a Mail Order Pharmacy position in Mount Prospect, IL. The role involves ensuring patients receive their medications accurately and timely, maintaining quality assurance, and handling controlled substances. The Pharmacist will work in a closed-door pharmacy setting, collaborating with team members to verify prescriptions. Required qualifications include a valid IL Pharmacist license, detail orientation, strong communication skills, and availability for specified shifts. Preferred qualifications include 2+ years of experience and a PharmD degree. The pay range is $55.53 - $93.08, with additional benefits like medical, dental, vision, 401(k), life insurance, disability benefits, well-being programs, and PTO.

Software Engineer (Onsite)

Company: RTX

Location: Rockford, IL

Posted Jan 22, 2025

Bank Account Customer Service

Company: Discover

Location: Chicago, IL

Posted Jan 22, 2025

Part-Time Stockroom Operations Associate (Early Morning)

Company: Kohl's

Location: Crystal Lake, IL

Posted Jan 22, 2025

The job role involves delivering excellent customer service, managing store operations, processing freight, replenishing sales floor stock, and engaging with customers. Key responsibilities include receiving and processing product, maintaining stockroom operations, and executing omni-channel fulfillment. The role also requires strong customer service skills, attention to detail, and the ability to multi-task. No retail experience is required, but client-facing retail or service industry experience is preferred. The job offers a pay range of $15.00 - $21.65, along with various benefits including work-life balance, health & wellness programs, savings & retirement benefits, insurance programs, and support for life events.

(USA) .com Replenishment Driver - BP Fri-Sun 530a-530p

Company: Walmart

Location: Homewood, IL

Posted Jan 22, 2025

This job posting is for a position at Sam's Club, located in Matteson, IL. The role involves communicating with customers, suppliers, and associates, ensuring sufficient merchandise for order fulfillment, maintaining freight and label quality, and organizing the warehouse. The position also emphasizes leadership expectations such as respect for the individual, acting with integrity, serving the customer, and striving for excellence. Benefits include competitive pay, performance-based bonuses, health benefits, financial benefits, paid time off, and other perks like discounts and education benefits. The hourly wage range is $22.35-$25.85, with potential premiums based on various factors.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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