Technical Support Jobs in Chicago, IL

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Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

VP, Brand Strategy

Company: Merge (mergeedu)

Location: Chicago, IL

Posted Jan 22, 2025

MERGE is a company that merges storytelling and technology to help clients solve business challenges and rise to the top. They have enduring partnerships with major brands like American Express, T-Mobile, and Adobe. MERGE promotes health, wellness, and happiness by partnering with purpose-driven clients in healthcare, life science, and consumer products. They offer a superior work experience where talented individuals can grow and do their best work. The VP Brand Strategy role involves sparking new ways of thinking, driving creative solutions, and leading brand strategy for life sciences clients. The ideal candidate should have 12+ years of relevant experience, be a proven thought leader, and have a strong understanding of brand strategy and marketing models.

Courtesy Clerk/Grocery Bagger

Company: Kroger

Location: Northbrook, IL

Posted Jan 22, 2025

The job description outlines responsibilities for a Courtesy Clerk/Grocery Bagger at Mariano's, a Kroger company. Key duties include bagging groceries, maintaining a clean store environment, assisting customers, and performing basic shelf conditioning. The role requires strong customer service skills, effective communication, and the ability to handle stressful situations. Mariano's values respect, honesty, integrity, diversity, inclusion, and safety. Benefits include comprehensive healthcare, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

Lead Implementation Specialist

Company: Discover

Location: Riverwoods, IL

Posted Jan 22, 2025

Discover is offering a job opportunity for a Software Developer or Data Analyst with experience in Fraud Management. The role involves designing and maintaining product Fraud strategies within a business rule engine, ensuring accurate execution. The company values unique skills and offers opportunities for growth. The position requires a Bachelor's Degree in a related field and 4+ years of experience in Software Development, Data Analysis, Quality Assurance, Financial Services, Security, Digital, Fraud, or related experience. Bonus points for a Master's Degree and additional experience. The base pay ranges from $77,500.00 to $131,500.00, with additional incentives possible. Discover is committed to a diverse and inclusive workplace.

Director of Technology

Company: tastylive

Location: Chicago, IL

Posted Jan 22, 2025

The Small Exchange is seeking an experienced Director of Technology for their CFTC-regulated designated contract market. The role involves leading technology risk management, policy development, vendor management, and leadership of internal technology staff. The ideal candidate should have 7+ years of technology management experience, strong understanding of futures trading technology, and proven track record in managing complex technology projects and vendor relationships. The company offers competitive benefits including performance bonuses, stock purchase options, and a full kitchen with snacks and beverages. The salary range is $130,000 - $150,000, based on the candidate's experience and qualifications.

Director of Technology

Company: tastytrade/ tastylive/ tastyfx/ tastycrypto

Location: Chicago, IL

Posted Jan 22, 2025

The Small Exchange is seeking an experienced Director of Technology for their CFTC-regulated designated contract market. The role involves leading technology risk management, policy development, vendor management, and leadership of internal technology staff. The ideal candidate should have 7+ years of technology management experience, strong understanding of futures trading technology, and proven track record in managing complex technology projects and vendor relationships. The company offers competitive benefits including performance bonuses, stock purchase options, and a full kitchen with snacks and beverages. The salary range is $130,000 - $150,000, based on the candidate's experience and qualifications.

Starbucks Barista (T1167)

Company: Target

Location: Northbrook, IL

Posted Jan 22, 2025

Target is offering a Starbucks Barista position with a starting hourly rate of $16.75 USD. The pay range is $16.75 USD - $25.15 USD. The role involves delivering an exceptional guest experience, maintaining food safety standards, and ensuring product freshness. Previous Starbucks/food service experience is preferred but not required. The job involves working in a fast-paced environment, communicating effectively with guests and team members, and handling various tasks such as stocking, setting, and selling products. Target provides comprehensive training and competitive benefits.

Principal Technical Architect

Company: Discover

Location: Riverwoods, IL

Posted Jan 22, 2025

Discover is offering a job opportunity for a data architect with expertise in NoSQL databases, particularly MongoDB. The role involves designing technology strategies, managing implementation of best practices, compliance standards, and security controls. The company values unique skills and encourages growth. Bonus points for experience in Go programming language, infrastructure as code, and enterprise architecture frameworks like TOGAF. The position requires excellent communication and collaboration skills, and a track record in managing technology lifecycle and delivery.

70120-Merchandise Associate

Company: The TJX Companies, Inc.

Location: Chicago, IL

Posted Jan 22, 2025

HomeGoods Store 0478 in Chicago, IL is seeking a customer service-oriented individual to contribute to the growth of their career. The role involves delivering a highly satisfied customer experience, maintaining a clean and organized store environment, and adhering to all operational, merchandise, and loss prevention standards. The company culture is described as ever-changing yet encouraging, with opportunities for growth and development. Benefits include an associate discount, EAP, smoking cessation, bereavement, 401(k) contributions, and more. The starting pay range is $16.20 to $16.70 per hour.

DELI/COFFEESHOP BARISTA

Company: Kroger

Location: Chicago, IL

Posted Jan 22, 2025

The job description outlines responsibilities for a customer service role at Mariano's, a grocery store chain in Chicago. Key duties include exceeding service standards, demonstrating company values, promoting initiatives, maintaining cleanliness, preparing beverages, and adhering to store policies. The role requires a high school diploma or equivalent, six months of customer service experience, and the ability to work weekends and overtime. Desired qualifications include knowledge of company policies and industry terms. Mariano's, part of the Kroger family, offers comprehensive benefits including healthcare, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

Patient Care Technician

Company: DaVita

Location: Rock Island, IL

Posted Jan 22, 2025

Merchandise Associate

Company: The TJX Companies, Inc.

Location: Schaumburg, IL

Posted Jan 22, 2025

HomeGoods Store 0229 in Schaumburg, IL is seeking a customer service-oriented individual to contribute to the growth of their career. The role involves delivering a highly satisfied customer experience, maintaining a clean and organized store environment, and adhering to all operational, merchandise, and loss prevention standards. The company culture is described as ever-changing yet encouraging, with opportunities for growth and development. Benefits include an associate discount, EAP, smoking cessation, bereavement, 401(k) contributions, and more. The starting pay range is $14.00 to $14.50 per hour.

(USA) Merchandising Lead

Company: Walmart

Location: Aurora, IL

Posted Jan 22, 2025

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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