Technical Support Jobs in Chicago, IL

60,659 open positions · Updated daily

Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

Dishwasher

Company: Cracker Barrel

Location: Gurnee, IL

Posted Jan 22, 2025

Emerging Store Manager

Company: Walgreens

Location: Elk Grove Village, IL

Posted Jan 22, 2025

Associate Territory Manager, Midwest - Neurovascular

Company: Stryker

Location: Chicago, IL

Posted Jan 22, 2025

Stryker, a global leader in medical technologies, is seeking an Associate Sales Position for its Neurovascular division. The role involves a 12-24 month term with potential for advancement to Territory Manager. Key responsibilities include implementing launch strategies, becoming an expert in the product portfolio, and building relationships with customers. The position also involves monitoring competition, supporting market development, and participating in professional society meetings. Stryker offers comprehensive benefits including health, financial, and time-off benefits.

Platinion IT Architect

Company: Boston Consulting Group (BCG)

Location: Chicago, IL

Posted Jan 22, 2025

Boston Consulting Group (BCG) is a global consulting firm that specializes in business strategy, technology, and design. Founded in 1963, BCG pioneered business strategy and has since expanded to offer solutions in digital transformation, cybersecurity, and risk management. BCG Platinion, a division launched in 2000, adds deep technical expertise to BCG's capabilities. IT Consultants at BCG Platinion collaborate on interdisciplinary teams to develop IT concepts and architectural solutions, enabling organizations to technically transform. The role requires superior technical knowledge, creative problem-solving, and the ability to explain complex technology topics to executives. BCG offers competitive compensation, benefits, and opportunities for career growth and impact on business and society.

Retail Sales

Company: Cracker Barrel

Location: Joliet, IL

Posted Jan 22, 2025

Cracker Barrel Old Country Store is seeking a Retail Sales team member for their Joliet, IL location. The role involves managing the retail shop, providing excellent guest service, and maintaining stock. The position offers flexible hours, potential for promotion, and comprehensive training. The company values diversity, equity, and inclusion, and provides a culture of belonging, top-notch training, diverse career paths, and competitive benefits. The ideal candidate should be able to stand for long periods, lift up to 40 pounds, and work with food items.

IT Engineer I-ITSM Administrator

Company: Walgreens

Location: Deerfield, IL

Posted Jan 22, 2025

This role is crucial for Walgreens' Specialty Pharmacy team, focusing on managing and enhancing the IT Service Management (ITSM) platform. The key responsibilities include administering and configuring the ITSM platform, overseeing maintenance, managing user access, troubleshooting, and ensuring data integrity. Cross-functional collaboration with stakeholders is essential to translate business requirements into ITSM tool configurations. The ideal candidate should have a Bachelor's Degree and at least 1 year of technical engineering experience, or a High School Diploma/GED with 4 years of relevant experience. Experience in technology infrastructure, relationship building, and time management are required. Preferred qualifications include a degree in Computer Science, data analysis skills, ITIL knowledge, and experience with IT ticket systems.

To-Go Hospitality

Company: Cracker Barrel

Location: Decatur, IL

Posted Jan 22, 2025

Cracker Barrel Old Country Store in Decatur, IL is seeking a To-Go Specialist. The role involves supporting the catering and to-go side of the business, ensuring guests can enjoy their homestyle favorites on-the-go. Responsibilities include taking detailed orders, swiftly packing meals, and maintaining a clean and well-stocked To-Go area. The position offers growth opportunities, great benefits, and a culture of hospitality. It's a tipped role with no tipping-out required. Cracker Barrel is committed to an inclusive culture, valuing diversity and equality.

Accounting Supervisor I

Company: Coca-Cola

Location: Skokie, IL

Posted Jan 22, 2025

Reyes Coca-Cola Bottling is hiring for a full-time Accounting Supervisor position with comprehensive benefits. The role involves managing financial packages, general ledger tasks, and leading a team of staff accountants. Responsibilities include process improvement, project management, audit support, variance analysis, and participation in annual planning and budget cycles.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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