Technical Support Jobs in Chicago, IL

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Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

Insurance Agent (Base salary + Uncapped commissions)

Company: Comparion Insurance Agency

Location: Hoffman Estates, IL

Posted Jan 22, 2025

Comparion Insurance Agency is hiring a Sales Agent in Hoffman Estates. The role involves building a local network, relationship building, and selling insurance products like Auto, Home, and Life. The compensation ranges from $55k - $75k initially, with potential for top performers to earn over $100k in the first year. Benefits include uncapped pay, recognition, paid training, sales support, comprehensive benefits, and more. Preferred qualifications include sales experience and a state insurance license.

NetCredit Customer Service Representative (Remote)

Company: Enova

Location: Chicago, IL / Remote

Posted Jan 22, 2025

Enova is hiring for a Customer Service Representative role with a comprehensive 4-week training program. The role involves providing exceptional customer service, answering inbound calls, handling inquiries, and ensuring positive customer experiences. Requirements include at least one year of call center experience, excellent communication skills, problem-solving abilities, and multitasking skills. The budgeted hourly rate is $17.00 with potential bonuses. Benefits include health, dental, and vision insurance, 401(k) matching, PTO, and a sabbatical program. Enova is a values-driven organization committed to inclusion and employee thriving.

Maintenance Planner/Scheduler

Company: Advanced Technology Services

Location: Peoria, IL

Posted Jan 22, 2025

ATS, founded in 1985, is a global industrial maintenance company with operations in the US, Mexico, and the UK. They specialize in improving factory efficiency. Key responsibilities include evaluating work requests, estimating resources, and maintaining a prioritized work order backlog. Essential skills include technical degree, maintenance experience, computer proficiency, and strong communication. Desirable skills include leadership potential, project management, and relevant certifications. Physical demands involve standing, walking, lifting, and working in a loud, potentially hazardous factory environment.

Data Engineer (AWS, Azure, GCP)

Company: CapTech

Location: Chicago, IL

Posted Jan 22, 2025

CapTech is a reputable consulting firm that specializes in leveraging technology to help clients achieve their goals. They work with a diverse range of clients, from Fortune 100 companies to government agencies. The Data Engineering role involves developing data pipelines using major cloud platforms, advising clients on data utilization, and collaborating with various teams to ensure data architecture maximizes client value. Successful candidates should have experience in cloud solutions, data architecture, and a wide range of database expertise. CapTech offers a variety of career paths, comprehensive benefits, and a commitment to diversity and inclusion.

Advisory Solution Consultant - ITAM

Company: ServiceNow

Location: Chicago, IL / Remote

Posted Jan 22, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Solution Consultant with 7+ years of pre-sales solution consulting or sales engineering experience. The role involves supporting product sales, leading discovery workshops, providing product demonstrations, and collaborating with product management, partners, and professional services. The company offers a competitive base pay, equity, variable/incentive compensation, and benefits. ServiceNow values inclusivity and welcomes candidates from diverse backgrounds.

Retail Sales Associate - Oakland Place

Company: Gap Inc.

Location: DeKalb, IL

Posted Jan 22, 2025

Old Navy is a fashion retailer that emphasizes making style accessible to everyone. They offer high-quality, must-have fashion essentials for the whole family. The company values creating a fun shopping experience, fostering a community of playful personalities, and maintaining a positive work environment. As a Brand Associate, one would be responsible for excellent customer service, product education, and contributing to an omni-channel customer experience.

Pharmacy Technician

Company: CVS Health

Location: Marion, IL

Posted Jan 22, 2025

Sales Leader - Northern Suburbs

Company: PNC

Location: Lake Zurich, IL

Posted Jan 22, 2025

PNC is seeking a Sales Leader for its Retail Banking organization in Lake Zurich, Illinois. The role involves leading and coordinating daily activities of team members, achieving business results, and growing customer relationships. The leader will manage risk, develop and oversee account and sales plans, and foster an inclusive workplace culture. Preferred skills include account management, client prospecting, and negotiation. The position requires a university degree, 8+ years of industry experience, and at least 5 years of management experience. The base salary ranges from $116,600 to $158,400. PNC offers comprehensive benefits including health insurance, retirement plans, and paid time off.

Store Associate

Company: CVS Health

Location: Edwardsville, IL

Posted Jan 22, 2025

CVS Health is seeking Retail Store Associates to join their team, emphasizing a human-centric approach to healthcare. The role involves providing excellent customer service, handling cashier duties, maintaining the sales floor, supporting store activities, and assisting in the pharmacy. The company offers competitive pay, comprehensive benefits, and opportunities for career growth. No prior retail experience is required, but a high school diploma is preferred.

Industrial Security Analyst

Company: Northrop Grumman

Location: Rolling Meadows, IL

Posted Jan 22, 2025

Northrop Grumman is seeking an Industrial Security Analyst 2 for a fast-paced, high-profile portfolio of multiple classified programs. The role involves providing direct support to and coordinating security activities with the program CPSO, creating and maintaining working relationships with internal and external customers, and supporting security education classes and related briefings. The ideal candidate should have a Bachelor's degree and 2 years of experience, or equivalent work experience, with a current Active Secret clearance and ability to obtain/maintain Top Secret. Preferred qualifications include a Top Secret clearance, familiarity with DoDM 5205.07 V1-4, NISPOM, ICD 705, and strong working knowledge of MS Office and SIMS/DISS databases. The salary range is $70,600 - $105,800.

Branch Office Administrator

Company: Edward Jones

Location: Villa Park, IL

Posted Jan 22, 2025

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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