Technical Support Jobs in Chicago, IL

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Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

Cashier

Company: Kroger

Location: North Riverside, IL

Posted Jan 22, 2025

The job description is for a Cashier/Checker at Mariano's, a Kroger company, in the Chicago Metro area. The role involves creating a positive customer experience, maintaining a clean and safe environment, and adhering to company values. Responsibilities include greeting customers, processing transactions, handling various tenders, controlling loss, reporting pricing discrepancies, and ensuring food safety regulations are followed. The ideal candidate should have customer service experience, stress management skills, effective communication, and basic math knowledge. Mariano's offers comprehensive benefits including healthcare, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

Online Grocery Pick-Up Clerk

Company: Kroger

Location: Wheaton, IL

Posted Jan 22, 2025

The role of an Online Grocery Pick-Up Clerk, or In-Store Grocery Shopper, involves selecting and gathering products for customers' online orders with efficiency, freshness, and quality in mind. Responsibilities include assembling orders, processing payments, delivering orders to customers, and providing excellent customer service. The position requires adherence to food safety procedures, company guidelines, and laws. Qualifications include the ability to work independently, read shelf tags, and possess basic math skills. Previous experience in retail, warehousing, or customer service is a plus. Mariano's, part of the Kroger Company, offers comprehensive benefits including healthcare, paid time off, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

Portfolio Analytics & Strategy Specialist

Company: PNC

Location: Chicago, IL

Posted Jan 22, 2025

PNC is seeking a Portfolio Analytics & Strategy Specialist for its Retail Lending Decision Science organization. The role involves supporting Business Credit Card origination strategies, analyzing large datasets using Pyspark, and developing recommendations for strategy enhancement. The successful candidate will work closely with Product and Credit Risk teams, presenting analytical output using Tableau and PowerPoint. Responsibilities include financial and regulatory reporting, running complex business performance, risk, and operational analytics, and leveraging business expertise to improve risk-adjusted returns. The role requires a university degree, 5+ years of industry-relevant experience, and preferred skills in Analytical Thinking, Credit Risks, Data Analytics, Financial Analysis, Model Development, Operational Risks, Quantitative Models, Risk Appetite. PNC offers a comprehensive benefits package, including medical/prescription drug coverage, dental and vision options, life insurance, disability protection, 401(k) with PNC match, and more.

Online Grocery Pick-Up Clerk

Company: Kroger

Location: Oakbrook, IL

Posted Jan 22, 2025

The job description is for an Online Grocery Pick-Up Clerk, also known as an In-Store Grocery Shopper. The role involves selecting and gathering products for customers' online orders efficiently, ensuring freshness and quality. Responsibilities include assembling orders, processing payments, and delivering orders to customers' cars. The position requires excellent customer service skills to create a positive shopping experience. The company values respect, honesty, integrity, diversity, inclusion, and safety. Qualifications include the ability to work without supervision, basic math skills, and excellent communication skills. Previous experience in personal shopping, production, or warehouse environments is desired. Benefits include comprehensive healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

Courtesy Clerk/Grocery Bagger

Company: Kroger

Location: Peoria, IL

Posted Jan 22, 2025

The job description outlines the responsibilities of a Courtesy Clerk/Grocery Bagger, including providing excellent customer service, maintaining a safe and clean environment, and following best practices for bagging items. The company offers comprehensive benefits, including healthcare coverage, flexible scheduling, and tuition reimbursement, to support associate well-being.

Cashier

Company: Kroger

Location: Ottawa, IL

Posted Jan 22, 2025

The job description emphasizes the importance of providing exceptional customer service, maintaining a safe and clean environment, and adhering to company policies and procedures. The role requires strong communication skills, ability to handle stressful situations, and knowledge of basic math. The company offers comprehensive benefits, including healthcare coverage, flexible scheduling, and tuition reimbursement.

Cashier

Company: Kroger

Location: Southport, IL

Posted Jan 22, 2025

The job description outlines responsibilities for a Cashier/Checker role, emphasizing the importance of creating a positive customer experience, maintaining a clean and safe environment, and adhering to company values. Key tasks include processing transactions efficiently, handling various tenders, controlling loss, reporting discrepancies, and ensuring compliance with food safety regulations. The role also involves reinforcing safety programs, practicing preventive maintenance, and providing excellent customer service. The company, a large grocer with over 2,800 stores, offers comprehensive benefits including healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and opportunities for growth.

Pharmacy Technician

Company: CVS Health

Location: Decatur, IL

Posted Jan 22, 2025

Senior Search Specialist Total Search

Company: CVS Health

Location: Chicago, IL

Posted Jan 22, 2025

CVS Health is seeking a Total Search Senior Specialist to manage and optimize search engine marketing programs, leveraging data and analytics to drive tangible business results. The role involves working with various teams to pursue digital growth, requiring strong analytical, strategic, and communication skills. The ideal candidate should have 2-3 years of paid search experience, 1 year of Retail/Ecomm experience, and proficiency in SEM tools. A Bachelor's Degree or equivalent experience is required, with a pay range of $46,988.00 - $112,200.00.

Customer Specialist

Company: CarMax

Location: Joliet, IL

Posted Jan 22, 2025

Pharmacy Intern

Company: CVS Health

Location: Edwardsville, IL

Posted Jan 22, 2025

Pharmacy Manager

Company: CVS Health

Location: Charleston, IL

Posted Jan 22, 2025

CVS Health is seeking a Pharmacy Manager to lead and direct pharmacy staff, ensuring patient safety, professional practice, regulatory requirements, quality assurance, customer service, personnel management, inventory management, financial profitability, and loss prevention. The role involves keeping customers and patients healthy through patient care programs, motivating and developing staff, identifying business opportunities, and driving growth. The ideal candidate will have an active pharmacy license, immunization certification, and a Bachelor's or Pharm.D. degree. The company offers competitive compensation, benefits, and a supportive work environment.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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