Technical Support Jobs in Chicago, IL

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Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

CNC Machine Maintenance Technician

Company: Flex

Location: Buffalo Grove, IL

Posted Jan 21, 2025

Flex, a diversified manufacturing partner, is seeking a CNC Machine Maintenance Technician in Buffalo Grove, IL. The role involves maintaining and repairing manufacturing equipment, including mills, grinders, and CNC machines. The ideal candidate will have 5-7 years of related experience, preferably with Mazak, Makino, GF Machines, and others. Flex offers a comprehensive benefits package, including medical, dental, vision, life insurance, disability, 401(k) matching, vacation, and tuition reimbursement. The company values diversity and inclusion, fostering a collaborative and respectful work environment.

Geospatial Associate

Company: RWE Clean Energy

Location: Chicago, IL

Posted Jan 21, 2025

DevOps Cloud Engineer

Company: Siemens Digital Industries Software

Location: Chicago, IL / Remote

Posted Jan 21, 2025

Siemens Digital Industries Software is seeking a DevOps Engineer with extensive cloud experience. The role involves maintaining, deploying, and executing external cloud environments for customers and engineering divisions. The candidate will be part of the cloud enablement team, focusing on creating managed services and customer environments. Key responsibilities include utilizing cloud architecture, ensuring high availability, troubleshooting complex problems, and communicating with customers. Minimum qualifications include a Bachelor's degree in a relevant field, 3-5+ years of experience in IT cloud solutions, and proficiency in DevOps tools like Terraform, Ansible, Jenkins, Packer, Git, and Docker. Preferred qualifications include familiarity with SRE concepts, cloud architecture certifications, and experience with virtualization and container platforms.

(USA) Optometrist Pre-Grad Intern - Walmart

Company: Walmart

Location: Mount Vernon, IL

Posted Jan 21, 2025

This role involves supporting optical care and services to customers, including obtaining measurements, verifying prescriptions, and counseling customers. It also includes diagnosing and managing visual problems and ocular disease under the guidance of an Associate Doctor of Optometry. The position requires maintaining the optical area, ensuring it aligns with company policies and standards, and providing excellent customer service. Leadership expectations include respect for individuals, acting with integrity, serving the customer, and striving for excellence. Walmart offers competitive pay, benefits including health, financial, and paid time off, and education benefits through Live Better U.

Implementation Consultant

Company: Thomson Reuters

Location: Chicago, IL

Posted Jan 21, 2025

Thomson Reuters is seeking an Implementation Consultant to drive transformation in the accounting industry by implementing cutting-edge software solutions. The role involves working directly with clients to implement leading software solutions in tax, audit, and accounting, and partnering with accounting firms to enhance their processes through AI applications. The ideal candidate should have a Bachelor's Degree, 5+ years of experience in public accounting or consulting or accounting software, and strong presentation, facilitation, project management, and communication skills. The company offers a comprehensive benefits package, including flexible work arrangements, mental health days, and opportunities for professional growth.

Retail Merchandise Associate

Company: The TJX Companies, Inc.

Location: DeKalb, IL

Posted Jan 21, 2025

HomeGoods is seeking a customer-focused individual to contribute to their career growth. The role involves delivering excellent customer service, maintaining a clean store, and supporting a positive store culture. The company values diversity and offers a range of benefits including associate discounts, health insurance, and retirement plans. The starting pay is between $15.00 and $15.50 per hour.

Principal Payment Tech Development

Company: Discover

Location: Riverwoods, IL

Posted Jan 21, 2025

Discover is offering a job opportunity for a Payment Technology R&D professional. The role involves designing, developing, and testing new payment technologies for card acceptance devices and payment devices. The successful candidate will contribute to the development of product technology specifications, including functional and security features. They will also work with vendors and external partners to ensure the delivery of high-quality services. The job requires a Bachelor's degree in Information Technology, Engineering, or a related field, and 4+ years of Payment Technology R&D experience. The base pay ranges from $91,000.00 to $153,400.00, with additional incentives possible. Discover values diversity and offers a range of benefits, including paid parental leave, 401(k) plan, and comprehensive health benefits.

GROCERY-NITE/CLERK

Company: Kroger

Location: Peoria, IL

Posted Jan 21, 2025

The job description involves providing excellent customer service in a safe and clean environment, treating customers and employees fairly, and promoting an inclusive work culture. Responsibilities include maintaining a professional demeanor, responding to customer inquiries courteously, following company policies, unloading trucks, stocking shelves, and manually attaching price labels. The role requires reading codes, operating pallet-jacks, and performing essential functions with or without reasonable accommodation. Previous relevant experience is desired. The company, a leading grocer with nearly 2,800 stores, offers comprehensive benefits including healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

Application Engineer (Full Stack)

Company: Discover

Location: Riverwoods, IL

Posted Jan 21, 2025

Payor Solutions Account Manager

Company: CVS Health

Location: Springfield, IL

Posted Jan 21, 2025

CVS Health is seeking a Payor Solutions Account Manager to develop and maintain strong relationships with clients, focusing on revenue growth, member retention, and financial objectives. The role involves examining sales and retention metrics, implementing strategic business plans, and offering creative product solutions. The ideal candidate should have a Bachelor's degree, 3-5 years of experience in account management or sales, and strong knowledge of the payor solutions landscape. The company offers competitive compensation, benefits, and opportunities for professional growth.

Member Specialist

Company: Walmart

Location: Gurnee, IL

Posted Jan 21, 2025

The job involves maintaining a clean and organized area, providing excellent member service, assisting with training, ensuring security and safety, and complying with company policies. Benefits include competitive pay, health benefits, financial benefits, paid time off, and various other perks. The position requires customer service or retail experience, and proficiency in operating front-end equipment.

Product Marketing Manager, Mid-Market

Company: Meta

Location: Chicago, IL

Posted Jan 21, 2025

Meta is hiring a Product Marketing Manager for the Mid-Market to drive revenue by aligning product solutions with advertisers' needs. The role involves partnering with cross-functional teams, analyzing market feedback, and influencing stakeholders. Candidates should have 5+ years of experience in product marketing, digital marketing, or related fields, with a BA/BS degree as a minimum qualification.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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