Technical Support Jobs in Chicago, IL

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Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

Senior Manager - Aircraft Cybersecurity

Company:

Location: North Riverside, IL

Posted Jan 22, 2025

Customer Service Representative

Company: The Auto Club Group

Location: Vernon Hills, IL

Posted Jan 22, 2025

The Auto Club Group is currently hiring for a full-time Branch Customer Service Representative position. This role offers excellent opportunities for career growth within the company, with potential to transition into various departments such as Field Insurance Sales Agent, Travel Agent, Call Centers, Automotive Services, Claims, Underwriting, and more. The position involves promoting ACG products and services, ensuring customer satisfaction, and participating in office events to generate revenue. Employees earn a competitive hourly wage with additional incentives and benefits including medical, dental, vision, 401k match, paid parental leave, PTO, CEO days, floating holidays, volunteer day, tuition assistance, professional certification reimbursement, and AAA membership. Required qualifications include high school diploma, customer-focused work experience, proficiency in Microsoft Office, and strong communication and teamwork skills. The Auto Club Group is committed to diversity and inclusivity, offering positions for all backgrounds.

Cyber Systems Operations

Company:

Location: Marion, IL

Posted Jan 22, 2025

Senior Manager - Aircraft Cybersecurity Operations

Company:

Location: Chicago, IL

Posted Jan 22, 2025

United Airlines is inviting applications for a Senior Manager of Aircraft Cybersecurity Operations. The role involves leading a team to ensure United's aircraft-related products comply with cybersecurity regulations. Key responsibilities include creating and implementing a cybersecurity strategy, managing aircraft cybersecurity processes, and coordinating with internal and external partners. United offers a competitive benefits package and values diverse experiences. Minimum qualifications include a STEM degree, aviation experience, and strong communication skills.

Shift Lead

Company: Walgreens

Location: Chicago, IL

Posted Jan 21, 2025

The role involves managing store operations, including opening and closing the store, handling cash, managing inventory, and ensuring a positive customer experience. Key responsibilities include managing deliveries, processing returns and refunds, maintaining store cleanliness, and assisting with pharmacy tasks. The position requires leadership experience, fluency in English, and knowledge of store systems. The role is based in Chicago, IL, with a salary range of $17 - $19 per hour.

Cyber Systems Operations

Company:

Location: Belleville, IL

Posted Jan 22, 2025

The Air Force emphasizes the importance of securing its advanced computer and software systems, which is the responsibility of Cyber Systems Operations specialists. These experts design, install, and maintain systems to ensure optimal operation and protection from external threats. They enhance the Air Force's capabilities and provide secure systems. To join the Air Force, applicants must meet certain requirements including educational qualifications, ASVAB score, completion of specific courses, background investigation, and age restrictions.

Senior Manager - Aircraft Cybersecurity Operations

Company:

Location: Chicago, IL

Posted Jan 22, 2025

United Airlines is inviting applications for a Senior Manager - Aircraft Cybersecurity Operations role. This position involves leading a team of cybersecurity engineers to ensure end-to-end security architecture of United's aircraft-related products. The role requires aviation experience, strong technical communication skills, and experience in risk management. United offers a competitive benefits package and values diverse experiences. The ideal candidate will have a STEM or Engineering degree, 9+ years of related experience, and knowledge of aviation cybersecurity and IT security best practices.

Cyber Systems Operations

Company:

Location: Rockford, IL

Posted Jan 22, 2025

The Air Force emphasizes the importance of securing its advanced computer and software systems, which is the responsibility of Cyber Systems Operations specialists. These experts design, install, and maintain systems to ensure optimal operation and protection from external threats. They enhance the Air Force's capabilities and provide secure systems. To join the Air Force, applicants must meet certain requirements including educational qualifications, ASVAB score, completion of specific courses, background investigation, and age restrictions.

Senior Developer - Information Technology

Company:

Location: Mount Prospect, IL

Posted Jan 22, 2025

United Airlines is looking for a Senior Software Developer to join their Digital Technology team. The role involves developing critical applications, working with a team of developers, and designing cloud-based solutions. The company values diversity and inclusion and offers competitive benefits and opportunities for growth.

Shift Lead

Company: Walgreens

Location: Oak Lawn, IL

Posted Jan 21, 2025

The role involves managing store operations, including opening and closing the store, handling cash, managing inventory, and ensuring a positive customer experience. Key responsibilities include managing deliveries, processing returns and refunds, maintaining store cleanliness, and assisting with pharmacy tasks. The position requires leadership experience, fluency in English, and knowledge of store systems. The role is based in Oak Lawn, IL, with a salary range of $17 - $19 hourly.

Senior Developer - Information Technology

Company:

Location: Chicago, IL

Posted Jan 22, 2025

United Airlines is inviting applications for a Senior Software Developer role, emphasizing their commitment to becoming the best airline in aviation history. The role involves developing critical applications, focusing on cloud-based solutions, and working with diverse technologies. The successful candidate will be part of the united.com payments team, handling various payment methods and collaborating with backend services. United Airlines values inclusion and offers a competitive benefits package, including parental leave, 401k, and space-available travel.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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