Technical Support Jobs in Chicago, IL

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Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

Pharmacist (Full or Part Time)

Company: Walgreens

Location: Plainfield, IL

Posted Jan 21, 2025

The job involves providing pharmacy consulting services with empathy to patients, offering preventive and clinical healthcare services, and ensuring proper compounding, dispensation, review, and verification of prescribed medications. The role also includes supporting efficient pharmacy workflow, optimizing financials and inventory management, and enhancing patient experience. Key responsibilities include engaging patients, resolving issues, modeling customer service best practices, and participating in community outreach activities. The pharmacist is expected to counsel patients, perform pharmacist tasks, maintain regulatory compliance, and ensure accurate processing of insurance claims. They also assist in staff hiring, training, and performance management, and maintain current knowledge and skills in pharmacy and healthcare.

Program Analyst, R&D

Company: Stryker

Location: Cary, IL

Posted Jan 21, 2025

Stryker, a renowned medical technology company, is seeking a Program Analyst for a hybrid role in Cary, IL. The ideal candidate should be collaborative, dedicated, and a data translator. The role involves participating in the achievement of the PMO's objectives through data analysis, metrics, and trending. Responsibilities include contributing to project charters, developing project scopes, maintaining open communication with stakeholders, and producing weekly and monthly PMO metric reports. Stryker offers competitive benefits and a chance to impact over 130 million patients annually.

CHEESE SHOP/MURRAY'S CHEESE

Company: Kroger

Location: Chicago, IL

Posted Jan 21, 2025

The job description involves learning and supporting a full-service Murray's Cheese experience, including cutting, wrapping, and merchandising cheese, active demoing, and proactive customer service. The role requires daily cheese tastings, contributing to sales goals, and maintaining a clean, stocked environment. The ideal candidate should have a strong desire to learn, retail experience, and be a food super-enthusiast. Mariano's, part of the Kroger family, offers comprehensive benefits including healthcare, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

Shift Supervisor Trainee

Company: CVS Health

Location: Decatur, IL

Posted Jan 21, 2025

CVS Health emphasizes a heart-centric approach to healthcare, aiming to deliver personal, convenient, and affordable services. The Shift Supervisor Trainee role prepares employees for higher-level supervisory roles, focusing on management, customer service, and learning about the business. Successful trainees can be promoted to Operations Supervisor or Shift Supervisor positions, crucial for store execution, performance, and customer loyalty. The role requires deductive reasoning, communication skills, and flexibility, offering a pay range of $16.00 - $24.00. CVS Health provides comprehensive benefits and well-being programs.

Sales Engineer (Remote Office - Chicago, IL)

Company: Dynatrace

Location: Chicago, IL

Posted Jan 21, 2025

Dynatrace is a leading company in Advanced Observability, offering an AI-powered, full-stack, and automated monitoring solution. The company is seeking a Sales Engineer with 3-5 years of experience in Java, .NET, Go, PHP, or JavaScript, and knowledge of web technologies and SQL. The role involves providing technical support to the sales team, executing demos, managing POCs, and building relationships with customers. Dynatrace offers competitive compensation, benefits, and opportunities for professional growth. The company is committed to diversity and inclusion, and requires all US employees to be fully vaccinated against COVID-19.

Pharmacy Intern Grad

Company: Walgreens

Location: Belleville, IL

Posted Jan 21, 2025

The job involves providing pharmacy consulting services, ensuring proper medication handling, and enhancing customer experience. Key responsibilities include engaging customers, resolving issues, and promoting healthcare services. The role also involves maintaining pharmacy operations, adhering to regulations, and managing staff. The ideal candidate should be willing to obtain a Pharm D degree and pharmacist licensure, and have experience in prescription dispensing and controlled substance laws.

Principal Risk and Control Self-Assessment Specialist

Company: Discover

Location: Riverwoods, IL

Posted Jan 21, 2025

Discover is inviting applications for a Risk and Control Self-Assessment (RCSA) Senior Analyst position in their Operational Risk Management (ORM) team. The role involves implementing and overseeing the RCSA program, developing risk taxonomies, and serving as a subject matter expert for the 1st Line of Defense. The ideal candidate should have a Bachelor's Degree, 5+ years of experience in RCSA for Financial Institutions, and proficiency in Microsoft Office and GRC tools. Familiarity with Archer and consumer lending processes is a plus. The position offers competitive compensation and benefits, and Discover is committed to a diverse and inclusive workplace.

INF : Sr. Manager Technical Services

Company: Addison Group

Location: Schaumburg, IL

Posted Jan 21, 2025

Addison Group is seeking a Manager of Information Services with over 5 years of network and system experience and Microsoft certifications. The role involves managing security and policy for applications, systems, and network across headquarters and retail locations. Key responsibilities include developing and maintaining an IT roadmap, designing and implementing security policies, and ensuring high-performing and highly available networks, systems, and applications. The candidate will also be responsible for managing network firewalls, maintaining budget and inventory for IT hardware and software, and establishing disaster recovery and backups. Collaboration with C-level management is required to mitigate security risks.

Shift Supervisor Trainee

Company: CVS Health

Location: Belleville, IL

Posted Jan 21, 2025

CVS Health is offering a Shift Supervisor Trainee position, an entry-level role designed to prepare employees for higher-level supervisory roles. The role involves working effectively with store management and crews, supervising the store's crew, and assisting customers with their queries, problems, and complaints. The company culture emphasizes human-centric health care, innovation, and affordability. Upon successful completion of the training, trainees can be considered for promotion to Operations Supervisor or Shift Supervisor roles. These roles involve leading the store staff, ensuring smooth operations, and maintaining excellent customer service. The job offers a competitive pay range, comprehensive benefits, and opportunities for career growth.

Analyst, Case Management-MUST RESIDE IN Macon, Moultrie, Piatt, or ChampaignCounties

Company: CVS Health

Location: Champaign, IL

Posted Jan 21, 2025

CVS Health is seeking a Case Manager Analyst for a telework position with 50-75% travel requirement. The role involves facilitating appropriate healthcare outcomes for members through care coordination, support, and education. Required qualifications include a minimum of 2 years of experience in behavioral health, social services, or human services, and 2 years of case management experience. A Bachelor's Degree or non-licensed master level clinician in behavioral health or human services is required. The pay range is $21.10 - $44.99. Benefits include medical, dental, vision, 401(k), life insurance, disability benefits, well-being programs, education assistance, CVS store discount, and more. The application window closes on 03/01/2025.

Data Architect Manager

Company: Accenture

Location: Chicago, IL

Posted Jan 21, 2025

Accenture LLP is seeking a Data Architect Manager in Chicago, IL. The role involves designing and building scalable data solutions, including Spotfire, Power BI, SSRS, Azure, Hive, Python, Azure Data Factory, SSIS, Data Meer, DataIKU, and OLAP cubes. The candidate must have a bachelor's degree in a relevant field and 6 years of experience in SQL/NoSQL databases, report/dashboard development, ETL processes, Python programming, and Agile project management.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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