Technical Support Jobs in Chicago, IL

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Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

Lead Underwriting Quality Analyst

Company: Discover

Location: Riverwoods, IL

Posted Jan 21, 2025

Discover is offering a Lead Underwriting Quality Analyst position with a focus on residential home loans. The role involves comprehensive reviews to ensure loans meet all underwriting requirements, identifying gaps, and providing recommendations. The company values unique qualities and offers growth opportunities. Qualifications include an associate's degree, 5+ years of experience in home loan underwriting, and strong analytical skills. The position involves conducting quality reviews, maintaining records, and collaborating with internal teams. The base pay ranges from $77,500.00 to $131,500.00, with additional incentives possible. Discover is committed to diversity and inclusion, and offers benefits like paid parental leave, 401(k), and health savings account.

Pharmacy Technician

Company: CVS Health

Location: Mattoon, IL

Posted Jan 21, 2025

CVS Health emphasizes its commitment to human-centric health care, guided by a single purpose: 'Bringing our heart to every moment of your health.' The company aims to deliver enhanced, personalized, convenient, and affordable health care solutions. Pharmacy Technicians play a crucial role in this mission, supporting pharmacy teams to ensure smooth operations, accurate prescription fulfillment, and exceptional patient service. Technicians are expected to demonstrate empathy, genuine care, and a growth mindset, contributing to a safe, inclusive, and engaging team dynamic. They must comply with all relevant laws and regulations, and complete necessary training and certification requirements.

Target Security Specialist

Company: Target

Location: Bloomington, IL

Posted Jan 21, 2025

Pharmacy Technician

Company: CVS Health

Location: Springfield, IL

Posted Jan 21, 2025

CVS Health emphasizes its commitment to human-centric health care, guided by a single purpose: 'Bringing our heart to every moment of your health.' The company aims to deliver enhanced, personalized, convenient, and affordable health care solutions. Pharmacy Technicians play a crucial role in this mission, supporting pharmacy teams to ensure smooth operations, accurate prescription fulfillment, and exceptional patient service. Technicians are expected to demonstrate empathy, genuine care, and a growth mindset, contributing to a safe, inclusive, and engaging team dynamic. They must complete a rigorous training program and satisfy all registration, licensing, and certification requirements.

STORE LEADER

Company: Kroger

Location: Park Ridge, IL

Posted Jan 21, 2025

The job description involves leading store teams to meet customer expectations for various aspects including cleanliness, freshness, and safety. The role encompasses managing day-to-day operations, training associates, and driving sales and profit results. Key responsibilities include planning and executing merchandising and operational initiatives, achieving sales and profit targets, and ensuring compliance with laws and regulations. The ideal candidate should have a high school diploma or equivalent, 3+ years of relevant experience, and successful completion of a leadership program. Benefits include comprehensive healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and opportunities for growth.

Housekeeper - Avantara of Elgin - EVS

Company: Aramark

Location: Elgin, IL

Posted Jan 21, 2025

Aramark is seeking a Housekeeper for Avantara of Elgin in Elgin, IL. The role involves maintaining cleanliness, ensuring safety, and providing excellent customer service. The hourly pay is $17.50. Benefits include medical, dental, vision, and work/life resources. Past cleaning experience is preferred, along with strong communication skills and attention to detail. The position may require physical demands and use of PPE.

US Channel Sales Manager

Company: Apple

Location: Chicago, IL

Posted Jan 21, 2025

Apple's Sales organization is seeking a seasoned professional to build, develop, and manage a sales structure, team, and strategies for expanding Apple's enterprise platform adoption. The role involves creating and implementing plans with cross-functional teams, leading strategic account planning, and driving growth through executive-level collaborations. The ideal candidate should have 10+ years of channel and enterprise sales experience, with a focus on developing and growing a $1B+ business. They should possess strong leadership, communication, and strategic problem-solving skills, along with a deep understanding of the enterprise landscape and Apple's adoption within it.

Pharmacy Technician

Company: CVS Health

Location: Edwardsville, IL

Posted Jan 21, 2025

CVS Health emphasizes its commitment to human-centric health care, guided by the purpose of 'Bringing our heart to every moment of your health'. The company aims to deliver enhanced, personalized, convenient, and affordable health care solutions. Pharmacy Technicians play a crucial role in this mission, supporting pharmacy teams to ensure smooth operations, accurate prescription fulfillment, and exceptional patient service. Technicians are expected to demonstrate empathy, genuine care, and a growth mindset, contributing to a safe, inclusive, and engaging team dynamic. They must comply with all relevant laws and regulations, and complete necessary training and certification requirements.

Community Health Worker - Must live in Kendall, Grundy or LaSalle Counties, IL

Company: CVS Health

Location: Cary, IL

Posted Jan 21, 2025

CVS Health is seeking Community Health Care Workers (CHW) to serve in Kendall, Grundy or LaSalle Counties, IL. The role involves conducting home visits with Aetna members with chronic conditions, reinforcing care plans, and improving access to care. CHWs will also educate healthcare professionals on social determinants of health, build positive relationships with diverse stakeholders, and assist with care plan implementation and member education. The position requires 3-5 years of community experience, reliable transportation, and the ability to travel up to 70%. Preferred qualifications include clinical services experience, bilingual skills, and familiarity with local resource networks.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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