Technical Support Jobs in Chicago, IL

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Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

Senior Associate Data Engineer

Company: Discover

Location: Riverwoods, IL

Posted Jan 21, 2025

Discover is inviting applications for a Senior Associate Data Engineer role, offering meaningful work from Day 1. The company values individuality and encourages growth, with a collaborative culture based on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. The role involves designing, developing, and maintaining data solutions using enterprise frameworks. The ideal candidate should have 1+ years of experience in Data Platform Administration/Engineering, knowledge of SQL, and familiarity with ETL/ELT tools. The position offers a competitive salary and benefits package.

Store Associate

Company: CVS Health

Location: Godfrey, IL

Posted Jan 21, 2025

CVS Health emphasizes a purpose-driven culture, focusing on human-centric health care. They seek Retail Store Associates to deliver exceptional customer service, excel in a high-impact, customer-focused role, and contribute to transforming their culture. The position involves cashier duties, maintaining sales floor, supporting store activities, and assisting various departments. CVS Health offers competitive pay, comprehensive benefits, and a supportive work environment.

Pharmacy Intern

Company: CVS Health

Location: Bloomington, IL

Posted Jan 21, 2025

Construction Project Team Administrator

Company: Equinix, Inc

Location: Chicago, IL / Remote

Posted Jan 21, 2025

Equinix is a digital infrastructure company operating over 260 data centers across the globe. They offer various job opportunities, including Construction Project Team Administrator, with competitive pay ranges and benefits. The company values diversity, equity, and inclusion, and is committed to ensuring an open employment process for all individuals.

Salesforce Director [Pharma & Life Science]

Company: PwC

Location: Chicago, IL

Posted Jan 21, 2025

PwC is seeking a Salesforce consulting generalist with extensive experience in various Salesforce applications. The role involves providing consulting services, analyzing client needs, implementing software solutions, and offering training and support for effective utilization of Salesforce applications. The ideal candidate will possess a broad range of consulting skills, thought leader-level knowledge, and acumen in understanding client business problems and developing Salesforce technology-enabled solutions. They should also demonstrate success in roles assisting large organizations with improving performance of various business units, and have experience in supervising teams, leading client proposals, and developing client relationships. Prior experience in Financial Services or Pharma & Life Science Industry Advisory is preferred for certain roles.

Member Specialist

Company: Walmart

Location: Gurnee, IL

Posted Jan 21, 2025

The job involves maintaining a clean and organized area, providing excellent member service, assisting with training, ensuring security and safety, and complying with company policies. Benefits include competitive pay, health benefits, financial benefits, paid time off, and various other perks. The position requires customer service or retail experience, and proficiency in operating front-end equipment.

Senior Software Engineer

Company: Grainger

Location: Chicago, IL

Posted Jan 21, 2025

Grainger, a leading industrial distributor, is seeking a skilled software engineer to join their CIM Intelligence team. The role involves developing, testing, and deploying high-quality web applications using React, Next.js, and Java. The team is responsible for building and maintaining core customer data products, playing a crucial role in Grainger's customer strategy and data management roadmap. The ideal candidate should have 7+ years of experience in modern software engineering, proficiency in React.js, Java, and cloud-native solutions, and a strong understanding of distributed system design.

LP Detective

Company: The TJX Companies, Inc.

Location: Springfield, IL

Posted Jan 21, 2025

Sierra Trading Post is seeking a Loss Prevention Associate for their Springfield, IL store. The role involves completing daily tasks for store safety programs, maintaining positive relationships with management, and conducting apprehensions within established policies. The company culture is described as one of endless possibilities, where employees are empowered to think on their feet and embrace the unknown. Benefits include an associate discount, EAP, smoking cessation, bereavement, 401(k) contributions, and more. The position offers a starting pay range of $15.00 to $20.00 per hour, with opportunities for growth and a flexible schedule. Sierra values diversity and equal opportunity, and encourages applicants with all backgrounds to apply.

Environmental Services Attendant

Company: Sodexo

Location: Edwardsville, IL

Posted Jan 21, 2025

Sodexo is seeking an Environmental Services Attendant for the Philips 66 Wood River Refinery. The role involves providing high-quality cleaning services, maintaining a safe and healthy environment, and potentially driving a golf cart or other vehicles. No prior experience is required, and Sodexo offers a flexible work environment, ongoing training, and a comprehensive benefits package including paid time off, medical, dental, vision, tuition reimbursement, and more. Sodexo values diversity and inclusion, fostering an environment where all employees are respected and valued.

Business Office Associate

Company: CarMax

Location: Naperville, IL

Posted Jan 21, 2025

CarMax, a leading used car retailer, is seeking a team member to support all store departments with administrative tasks, customer service, and communication. The role involves handling paperwork, maintaining the information desk, and ensuring a high-energy, customer-focused office environment. Qualified candidates should have customer service experience, thrive in fast-paced settings, and possess strong communication skills. CarMax values training, diversity, and offers competitive benefits.

Warehouse Worker II

Company: Thermo Fisher Scientific

Location: Schaumburg, IL

Posted Jan 21, 2025

Thermo Fisher Scientific is offering a Warehouse Worker II position at $20.50/hour with comprehensive benefits including medical, dental, vision, 401K matching, tuition reimbursement, and employee stock purchase programs. The role involves processing customer orders, working in various process paths, packaging and labeling shipments, and ensuring inventory is stored properly. The job requires standing for the full shift, lifting up to 50 lbs, and adherence to safety standards including wearing PPE. The company values hard work and dependability, promising great pay, benefits, and the satisfaction of contributing to a healthier, cleaner, and safer world.

Merchandise Associate

Company: The TJX Companies, Inc.

Location: Rockford, IL

Posted Jan 21, 2025

Marshalls is seeking a customer service-oriented individual to contribute to the growth of their career. The role involves delivering a highly satisfied customer experience, maintaining a clean store, and adhering to operational standards. The company culture encourages discovery, change, and mutual support. Benefits include an associate discount, 401(k), and various insurance options. The starting pay range is $15.00 to $15.50 per hour.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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