Technical Support Jobs in Chicago, IL

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Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

Sales Management Trainee- Rockford, IL

Company: Enterprise Mobility

Location: Rockford, IL

Posted Jan 21, 2025

Enterprise Mobility is currently recruiting for its esteemed Management Training Program. This role offers a clear career path with opportunities in various fields such as sales, business development, customer service, retail management, and operations. The program includes comprehensive training, development, mentoring, and a culture of promotion from within. The position is based in the Rockford, IL/Loves Park, IL area and comes with a competitive compensation package, including a targeted 1st year annual compensation of $49,202.40. Benefits include health, dental, vision insurance, life insurance, prescription coverage, employee discounts, and a 401(k) retirement plan with company match and profit sharing. The company is a family-owned, world-class portfolio of brands with a global network of nearly 100 countries and over 2.3 million vehicles. As a Management Trainee, you'll learn various aspects of the business, including customer service, sales, marketing, finance, and operations, with a focus on putting customers first.

Business Compliance Senior Analyst (Hybrid)

Company: Enova

Location: Chicago, IL

Posted Jan 21, 2025

Enova International is seeking a Business Compliance Senior Analyst for its CashNetUSA Business Unit. The role involves monitoring and supervising across a diverse product portfolio, planning and executing customer remediations, and addressing unique regulatory and business requirements. Responsibilities include root cause investigation, system fix implementation, redress action planning, and data analysis. The ideal candidate should have 1-3 years of experience in compliance matters, a Bachelor's degree, and strong analytical skills. Familiarity with SQL, Excel, and tools like Microstrategy, Grafana is beneficial. The annual salary range is $61,000 to $78,000. Enova offers a range of benefits including health, dental, vision insurance, 401(k) matching, PTO, and more. Enova is a values-driven organization committed to making accessible credit for millions.

(USA) Optometrist Pre-Grad Intern - Walmart

Company: Walmart

Location: Naperville, IL

Posted Jan 21, 2025

The role involves supporting optical care and services to customers, including obtaining measurements, verifying prescriptions, and counseling customers. It also encompasses providing optical clinical care, diagnosing visual problems, and communicating with key stakeholders. Maintaining the optical area, ensuring compliance with company policies, and merchandising are also part of the responsibilities. The position emphasizes leadership qualities such as respect for individuals, integrity, customer service, striving for excellence, and a competitive pay package with various benefits.

Associate Managing Consultant, Platform Business Development

Company: Mastercard

Location: Chicago, IL

Posted Jan 21, 2025

Mastercard is seeking an Associate Managing Consultant for Platform Business Development in North America. The role involves supporting sales and revenue operations for various platform businesses including Loyalty, Personalization, Test & Learn, Ethoca, Identity Solutions, and Cybersecurity solutions. The ideal candidate should be self-motivated, collaborative, flexible, results-driven, and capable of challenging the status quo. Key responsibilities include supporting Specialist Sales teams in achieving revenue targets, developing a Platforms Sharepoint site, and supporting revenue reporting operations. The candidate should have experience in business development, customer success, or revenue operations, and some expertise in Mastercard data and platforms. The salary range is $98,000 - $152,000.

Infrastructure Architect - systems and automation platforms

Company: Grainger

Location: Lake Forest, IL

Posted Jan 21, 2025

Grainger, a leading industrial distributor, is seeking an experienced Infrastructure Architect to design, implement, and maintain IT infrastructure solutions with a focus on automation, Linux, and virtualization. The role involves collaborating with various teams to support new technology and develop new services globally. The company offers a competitive compensation range of $143,000.00 to $238,400.00 and is committed to fostering an inclusive, accessible environment.

Pharmacist - Clinical Advisor

Company: CVS Health

Location: Springfield, IL

Posted Jan 21, 2025

Account Representative,Midwest Uber Eats (Chicago Based)

Company: Uber

Location: Chicago, IL

Posted Jan 21, 2025

Account Representatives at Uber Eats bring local and regional restaurants to the platform. The role involves selling, negotiating, and building partnerships with top local restaurants. Success is measured by achieving monthly quotas and proactively managing pipelines.

Pharmacy Technician

Company: CVS Health

Location: Danville, IL

Posted Jan 21, 2025

Branch Office Administrator

Company: Edward Jones

Location: Crestwood, IL

Posted Jan 21, 2025

Edward Jones is seeking a Branch Office Administrator (BOA) for a full-time position. The role involves working closely with Financial Advisors to help clients achieve their long-term financial goals. BOAs are valued members of the client team, with responsibilities including delivering exceptional service, participating in annual business planning, and identifying opportunities for additional services. The company offers comprehensive training, a wide support network, and competitive compensation. Benefits include medical, dental, vision coverage, disability insurance, a 401k plan, and more. The ideal candidate should have strong relationship-building skills, the ability to work independently, and proficiency in office technology.

Scheme Operations Analyst

Company: Adyen

Location: Chicago, IL

Posted Jan 21, 2025

Adyen, a financial technology platform, is seeking a Scheme Operations Analyst. The role involves managing operational merchant risk, ensuring compliance with Card Scheme regulations, and driving process improvements. The ideal candidate should have at least 2 years of experience, be detail-oriented, and have strong collaboration skills. The position can be based in San Francisco or Chicago, with salary ranges of $95,000 - $125,000 in San Francisco and $80,000 - $110,000 in Chicago. Adyen values diversity and inclusivity, encouraging applications from all backgrounds.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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