Technical Support Jobs in Chicago, IL

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Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

Strategic Account Director

Company: CVS Health

Location: Springfield, IL

Posted Jan 21, 2025

CVS Health is seeking a Strategic Account Director to serve as a senior liaison for large and complex clients within the Employer segment. The role involves growing the business through renewal, retention, and up-sell of existing clients. The successful candidate will assist the strategic account team, influence client up-sell opportunities, develop and deliver quarterly and annual reporting, execute client renewals, and interact with senior leaders within the Enterprise. The position requires 8+ years of cumulative Account Management or equivalent client-facing experience in healthcare or the PBM industry, a valid driver's license, and a personal vehicle. The pay range is $105,000.00 - $231,132.00. Benefits include medical, dental, vision, 401(k), life insurance, disability benefits, well-being programs, education assistance, CVS store discount, and discount programs with participating partners.

Merchandise Associate

Company: The TJX Companies, Inc.

Location: Niles, IL

Posted Jan 21, 2025

HomeGoods is seeking a customer-focused individual to contribute to their career growth. The role involves delivering excellent customer service, maintaining a clean store, and supporting a positive store culture. The company values diversity and offers competitive benefits. The starting pay is between $14.00 and $14.50 per hour.

STORE LEADER

Company: Kroger

Location: Arlington Heights, IL

Posted Jan 21, 2025

The job description involves leading store teams to meet customer expectations for various aspects including cleanliness, freshness, and safety. The role encompasses managing day-to-day operations, training associates, and driving sales and profit results. Key responsibilities include planning and executing merchandising initiatives, achieving sales and profit targets, and ensuring compliance with laws and regulations. The ideal candidate should have a high school diploma or equivalent, 3+ years of relevant experience, and successful completion of a leadership program. Benefits include comprehensive healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and opportunities for growth.

Manager, Medicaid Risk Adjustment

Company: CVS Health

Location: Springfield, IL

Posted Jan 21, 2025

CVS Health is seeking a Market Manager for Risk Adjustment Programs. The role involves leading a suite of market-focused programs for Aetna Better Health Medicaid Plans, ensuring revenue integrity excellence. The candidate will work closely with cross-functional teams, presenting on risk adjustment activities and driving RAF performance. Key responsibilities include managing market meetings, investigating operational issues, and developing educational materials. The ideal candidate should have 3+ years of business experience, knowledge of health insurance regulatory requirements, and strong communication skills. Preferred qualifications include certification as a Professional Coder or Risk Adjustment Coder, and prior experience in the Risk Adjustment field.

Mgr, Human Resources

Company: Grainger

Location: Lake Forest, IL

Posted Jan 21, 2025

The company, a leading industrial distributor with operations in North America, Japan, and the UK, is seeking a Human Resources Manager for the Customer Solutions function. The role involves collaborating with partners to build and execute people strategies, translating business needs into HR plans, and providing expertise in areas like employee development, performance, and talent acquisition. The company offers competitive compensation, comprehensive benefits including health insurance, 401(k) contributions, and flexible leave policies. It is committed to fostering an inclusive environment and equal employment opportunities.

Assistant Teacher at Chicago White Sox

Company: KinderCare Learning Companies

Location: Chicago, IL

Posted Jan 21, 2025

KinderCare Learning Companies, the leading early childhood education provider, invites applications for teaching roles. They offer a variety of programs including KinderCare Learning Centers, Champions, and Crème de la Crème. Teachers will implement curriculum, create nurturing environments, and partner with parents. Benefits include discounted child care, health benefits, mental health support, and more. They operate in over 2,000 sites across 40 states, committed to providing high-quality child care to all families.

Associate General Counsel, AI

Company: Meta

Location: Chicago, IL

Posted Jan 21, 2025

Principal Risk Process Improvement

Company: Discover

Location: Riverwoods, IL

Posted Jan 21, 2025

Discover is offering a job opportunity for a professional with experience in process improvement and risk management. The role involves implementing a risk management framework, establishing standards, and overseeing process leaders. The company values unique qualities and encourages growth. The position requires a Bachelor's degree, 6+ years of experience in process improvement, and 4+ years in project management. Bonus points for a Master's degree and experience in financial services. The base pay ranges from $91,000 to $153,400, with additional incentives. Discover is committed to diversity and inclusion, and offers benefits like paid parental leave, 401(k), and health benefits.

Sr. Customer Success Manager

Company: Eaton

Location: Bolingbrook, IL

Posted Jan 21, 2025

Eaton's Electrical Sector is hiring a Customer Success Manager for Brightlayer Solutions, with locations in Beachwood OH, Moon Township PA, Menomonee Falls WI, Raleigh NC, or Woodridge IL. The role involves building customer relationships, developing retention and growth strategies, and managing the customer lifecycle. Essential functions include developing customer success practices, managing customer relationship health, collaborating with cross-functional teams, and analyzing KPIs. Required qualifications include a Bachelor's Degree and 8+ years in customer success/account management for digital or software products.

Test Technician II

Company: Advanced Technology Services

Location: Peoria, IL

Posted Jan 21, 2025

ATS is a company with a presence in the United States, Mexico and the United Kingdom. They are professionals in Industrial Maintenance and make factories run better. The job description involves installing unit or system to be tested, participating in installations and hardware changes, and driving Continuous Improvement activities.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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