Technical Support Jobs in Chicago, IL

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Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

Lead Financial Crimes Investigator

Company: Discover

Location: Chicago, IL

Posted Jan 20, 2025

Discover offers a bright future with meaningful work from day one. The company values individuality and encourages growth. The role involves conducting thorough investigations in Financial Crimes Operations, including suspicious activity, know your customer, partner watch list screening, anti-bribery, and corruption. The ideal candidate has a Bachelor's degree in Business Administration, Management, Finance, Law, or related field, and 6+ years of experience in AML, ABAC, Fraud, Legal, Regulatory Compliance, or Financial Analysis. The position offers a competitive salary and benefits package, including paid parental leave, paid time off, 401k plan, medical, dental, vision, health savings account, STD, life, LTD, and AD&D, recognition program, education assistance, commuter benefits, family support programs, and employee stock purchase plan.

Neurologist, MS Specialist - West Suburbs Chicago

Company: Endeavor Health

Location: Naperville & Warrenville IL

Posted Jan 20, 2025

Endeavor Health is seeking a Board Certified or Board Eligible Neurologist for a full-time position in Naperville & Warrenville, IL. The role involves comprehensive medical services, minimal call rotations, and support from APPs and RNs. The practice is part of the Endeavor Neuroscience's Institute, offering opportunities for growth and in-office procedures. The package includes a 2-year guarantee, signing bonus, and extensive benefits such as health insurance, 401(k), and CME allowance. Naperville, known for its excellent schools and community atmosphere, is the location. The health system is the third largest in Illinois, serving over 4.2 million residents.

Risk Management - Specialty Finance Lead Credit Officer - Vice President

Company: JPMorganChase

Location: Chicago, IL

Posted Jan 19, 2025

JPMorgan Chase is seeking a Lead Credit Officer Vice President for the Specialty Finance Risk Team. The role involves managing a national portfolio of nonbank financial entities, including residential mortgage originations, commercial-consumer finance, fintech, and other financial services. The successful candidate will partner with various teams to analyze, structure, risk grade, and approve credit exposures. They will also lead due diligence meetings, perform financial analysis, and engage with bankers and product partners to develop structures for clients. Required qualifications include a bachelor's degree in a quantitative discipline, 5+ years of commercial/corporate banking experience, and excellent communication and organizational skills. Preferred qualifications include strong credit documentation and transaction experience, residential mortgage specialty finance experience, and knowledge of credit policies.

Principal Incident & Threat Analyst

Company: Discover

Location: Chicago, IL

Posted Jan 20, 2025

Discover is offering a job opportunity for a Cyber Threat Intelligence Analyst. The role involves guiding incident response teams, maintaining expert-level knowledge of detection capabilities, and developing effective security controls. The company values unique skills and offers growth opportunities. The position requires a Bachelor's degree in Computer Science or Information Technology, 6+ years of experience in Information Security, and bonus points for prior Cyber Threat Intelligence Experience. The base pay ranges from $91,000 to $153,400, with additional incentives. Discover offers a range of benefits and is committed to a diverse and inclusive workplace.

2025 Product Design Undergraduate Internship Program

Company: Discover

Location: Chicago, IL

Posted Jan 20, 2025

Discover is offering an exciting internship opportunity for highly motivated individuals interested in supporting product design across websites and apps. The Discover Design Undergraduate Internship Program provides a structured environment for individual growth, immersing participants in real business challenges. Interns will work on challenging and impactful assignments, receive training and career development support, and interact with key stakeholders and senior leadership. The program aims to align personal talents with business initiatives, enhance skills in leadership, decision-making, and creative problem-solving, and establish lasting career connections. Qualifications include a high school diploma or GED, enrollment in a 4-year college or university, and a degree in information technology or a relevant field. Bonus points for pursuing a degree in design, graphic industrial UX, HCI, or relevant field, strong communication skills, analytical skills, and experience in digital design and customer user experience.

Software Developer

Company: Caterpillar

Location: Peoria, IL

Posted Jan 20, 2025

Caterpillar Inc. is seeking an internal developer and SME within the Global Quality team in the Lean COE. The role involves designing, modifying, developing, writing, and implementing software programming applications for target systems using agile methods. The candidate will acquire client requirements, resolve workflow problems through automation, and utilize automated testing tools for testing and maintenance. The ideal candidate will have a Bachelor's degree in Information Technology, Engineering, or a related field. Key skills required include decision-making and critical thinking, effective communication, software development and product technical knowledge, software development life cycle, software integration engineering, software product design/architecture, and software product testing. Caterpillar offers a competitive total rewards package, including a competitive base salary, annual incentive bonus plan, medical, dental, and vision coverage, paid time off, 401k savings plan, health savings account, flexible spending accounts, disability coverage, life insurance, paid parental leave, healthy lifestyle programs, employee assistance programs, voluntary benefits, and tuition reimbursement. The position is located in Mossville, with domestic relocation assistance available. The salary range is $95,640 - $155,400, depending on various factors such as job level, market location, job-related knowledge, skills, individual performance, and experience.

Infiniti Master Technician

Company: Berman Auto Group

Location: Chicago, IL

Posted Jan 19, 2025

Berman Infiniti of Niles is offering a job for an Infiniti Master Technician. The position involves diagnosing and repairing various automotive systems, providing technical explanations to non-mechanical individuals, and continuously updating technical skills. The company provides benefits such as paid health insurance, ASE certifications, manufacturer training, tool insurance, competitive PTO, company-provided uniforms, 401k, and automotive parts discounts. The job requires full ASE certification as an Infiniti Master Journeyman Technician, knowledge in all aspects of automotive repair, a positive attitude, good communication skills, a valid driver's license, and a clean driving record.

Data Scientist - Hybrid

Company: Alliant Credit Union

Location: Chicago, IL

Posted Jan 20, 2025

This role involves analyzing data, building models, and supporting data-driven decision-making across various business functions. The individual will collaborate with cross-functional teams to identify opportunities for data-driven insights and develop solutions to improve business performance. They will also foster innovation within the team by exploring new techniques to solve business problems. Responsibilities include assisting in gathering, cleaning, and preparing data for analysis, performing data analytics, developing ML models, and presenting data in a clear and concise manner. The role requires a graduate degree in Data Science, Computer Science, Statistics, Mathematics, or a related field, or equivalent experience. Benefits include competitive medical, dental, and vision benefits, paid parental leave, competitive compensation, gym membership discounts, generous PTO, tuition reimbursement, and a 401k with immediate employer match and vesting.

Modeler

Company: Discover

Location: Chicago, IL

Posted Jan 20, 2025

Discover is offering a job opportunity for a data scientist to develop predictive models and drive data-driven solutions. The role involves working on meaningful projects from day one, collaborating in a culture that values innovation and continuous improvement. The ideal candidate should have a Masters degree in a relevant field and preferably a PhD. The position offers a competitive salary and benefits package, including paid parental leave, 401k, health insurance, and more. Discover is committed to diversity and inclusion, and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Senior Financial Analyst, Business Unit Support

Company: CNA

Location: Chicago, IL

Posted Jan 20, 2025

CNA, a leading US commercial property and casualty insurance company, is seeking an experienced Senior Financial Analyst for its Business Unit Support Team in Chicago, IL. The role involves leveraging financial expertise to resolve issues, translating complex concepts, driving process improvement, and developing forecast models. The ideal candidate should have strong knowledge of accounting and finance practices, advanced Excel skills, and experience with tools like Alteryx, Tableau, Workday, Adaptive, and ThoughtSpot. A Bachelor's degree in accounting, finance, economics, or business, along with 3-5 years of finance experience, is required. CNA offers a competitive benefits package and is committed to providing reasonable accommodations for qualified individuals with disabilities.

SOC Manager

Company: Ascend Technologies

Location: Chicago, IL

Posted Jan 19, 2025

The SOC Manager role involves overseeing Security Operations Center (SOC) operations, leading a team of SOC analysts, and delivering cybersecurity services. Key responsibilities include team supervision, incident response, KPI tracking, and process improvement. The role requires at least 4 years of SOC experience and 2 years of team management experience. Essential skills include excellent communication, organization, time management, analytical skills, and leadership. Preferred skills include experience with Microsoft suite and a relevant degree. The starting compensation is $105,000. Ascend Technologies values diversity, equity, and inclusion, and the role requires commitment to client success, teamwork, integrity, accountability, transparency, and high-quality work in a fast-paced environment.

Regulatory Legal Counsel

Company: IMC Trading

Location: Chicago, IL

Posted Jan 20, 2025

IMC Trading, a leading global trading firm, is seeking an experienced Regulatory Attorney with 8+ years in financial services law, particularly in commodities, securities, derivatives, and proprietary trading. The ideal candidate should have a deep understanding of US regulations such as SEC, CFTC, NFA, and FINRA, and the ability to align legal strategies with commercial objectives. The role involves providing legal advice on regulatory matters, monitoring new developments, advising on compliance, collaborating with compliance and risk management teams, reviewing agreements, and assisting in resolving regulatory issues. The candidate should be detail-oriented, nimble, and have a cross-functional mindset. A Juris Doctor degree, admission to at least one state bar, and familiarity with automated trading strategies are preferred. The salary range is $175,000 - $230,000 USD.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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