Technical Support Jobs in Chicago, IL

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Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

Payments Solutions Attorney -Vice President, Assistant General Counsel

Company: JPMorganChase

Location: Chicago, IL

Posted Jan 20, 2025

The JP Morgan Payments Legal team is seeking a Payments Solutions Attorney Vice President Assistant General Counsel. The role involves providing legal advice on innovative payment solutions, collaborating with global business teams, and advising on legal and regulatory developments. The ideal candidate should have a US law school degree, 5+ years of post-admission experience, and strong interest in payments solutions. They should be a team player with excellent communication, drafting, and negotiation skills. The role offers a competitive total rewards package and a diverse, inclusive work environment.

Senior Solutions Architect

Company: Federal Reserve Bank of Chicago

Location: Chicago, IL

Posted Jan 20, 2025

The Federal Reserve Bank of Chicago is seeking a Senior Solution Architect with advanced level knowledge in IT, information security, and a cloud platform. The role involves supporting the ER AWS data platform, developing solutions for economists using AWS services, and serving as a subject matter expert for the ER Azure environment. The position also includes acting as an implementation lead for new SaaS adoption, providing lead support for ER SaaS products, and developing standard operating procedures. The ideal candidate should have a Bachelor's Degree in Computer Science, Mathematics, or Economics, and at least 5 years of experience, with 3 years of direct experience in a similar role. The bank offers a comprehensive benefits package, a continuous learning environment, and a hybrid work schedule. The expected starting salary range is between $145,400 and $171,900 annually.

Senior Administrator, IT Infrastructure – IT Application Services

Company: Invenergy

Location: Chicago, IL

Posted Jan 20, 2025

Invenergy is seeking a Senior Administrator IT Infrastructure for IT Application Services. The role involves managing the End User Compute experience, providing Level 3 support for all devices, and designing/implementing workstation and mobile solutions. Responsibilities include OS deployment, Microsoft 365 administration, physical access control platforms maintenance, and endpoint reporting. The ideal candidate should have a Bachelor's degree in computer science, 3+ years of experience in endpoint administration, and expertise in Microsoft System Center, Microsoft Endpoint Manager, and Microsoft Autopilot. The position offers a base pay range of $115,000 - $140,000 annually, with bonus opportunities and comprehensive benefits.

Technical Success Manager, Senior Analyst - Healthcare

Company: Qualtrics

Location: Chicago, IL

Posted Jan 20, 2025

Qualtrics is seeking a Technical Success Manager with 3+ years of experience in technical consulting or client-facing roles. The role involves driving customer adoption, optimizing programs, and leveraging technical expertise to build programs that drive value. The ideal candidate should have a Bachelor's degree, be detail-oriented, and have excellent communication skills. Qualtrics offers a supportive work environment, competitive benefits, and a hybrid work model. The company is committed to inclusion and equal opportunity employment.

Manager, Program Management (Contract Management)

Company: CDW

Location: Chicago, IL

Posted Jan 20, 2025

CDW, a Fortune 200 leader, offers a position for a Contract Management professional with 7+ years of relevant experience in IT. The role involves managing a team, ensuring regulatory and operational compliance, orchestrating contract launch activities, and negotiating with clients and suppliers. The ideal candidate should have strong communication, problem-solving, and analytical skills, and be proficient in MS Office. The position offers a competitive salary range, annual bonus, and opportunities for career growth.

Senior Software Engineer

Company: Grainger

Location: Chicago, IL

Posted Jan 20, 2025

Grainger, a leading industrial distributor, is seeking a skilled software engineer to join their CIM Intelligence team. The role involves developing, testing, and deploying high-quality web applications using React, Nextjs, and Java. The ideal candidate should have 7 years of experience in modern software engineering, with a focus on designing, building, and deploying scalable software applications. They should also have experience with Docker, Kubernetes, and messaging systems like Kafka. The company offers a competitive compensation package and a welcoming workplace that encourages career development and collaboration.

Senior Project Engineer - Grid Modelling and Compliance

Company: Invenergy

Location: Chicago, IL

Posted Jan 20, 2025

Invenergy is seeking a Senior Project Engineer for the Grid Modeling and Compliance team. The role involves leading and performing power system and equipment modeling activities to ensure compliance with grid codes for renewable energy projects. Responsibilities include leading detailed studies using specialized software tools, developing power system models, tuning power plant controllers, maintaining knowledge of NERC standards, supporting interconnection and grid analysis, and communicating with stakeholders. Basic qualifications include a Bachelor's degree in electrical engineering, 5+ years of professional experience in power system studies, knowledge of renewable generation operation, experience with power system modeling tools, understanding of EHVHV electrical infrastructure, project management skills, and ability to travel occasionally. The base pay range is $1,200,000 - $1,450,000 annually with a bonus of 20-30%. Invenergy offers a variety of benefits including medical, dental, vision insurance, 401k, and paid time off.

Compliance Consultant II

Company: Wipfli

Location: Chicago, IL

Posted Jan 20, 2025

Wipfli is a company that values its employees and offers a career-defining opportunity for a Compliance Consultant II position. The role involves reviewing and understanding various regulatory compliance regulations, analyzing and problem-solving for compliance, delivering high-quality work, and supporting the team in providing compliance-related services. The ideal candidate should have a Bachelor's Degree, minimum 3 years of experience in the banking industry, and knowledge of Customer Due Diligence, Know Your Customer, and related areas. Wipfli offers a competitive base pay range of $60,000 - $99,000, along with various benefits including health plans, dental and vision coverage, 401k savings plan, and flexible time off.

Principal Technical Success Manager - Healthcare

Company: Qualtrics

Location: Chicago, IL

Posted Jan 20, 2025

Qualtrics is seeking a Technical Success Manager for the Healthcare sector. The role involves driving customer adoption, optimizing programs, and leveraging technical expertise to build programs that maximize client value. The ideal candidate should have a Bachelor's degree, 3+ years of experience in technical consulting, and strong communication skills. The company offers a supportive environment, work-life integration, and competitive benefits. The pay range for this full-time position is $135,000 - $146,000 per year.

Business Economist

Company: Federal Reserve Bank of Chicago

Location: Chicago, IL

Posted Jan 20, 2025

The Federal Reserve Bank of Chicago is seeking a Business Economist with a Masters or Bachelors degree in Economics or a related field. The role involves conducting economic analysis, preparing reports, and providing commentary on economic topics. The ideal candidate should be self-motivated, have strong analytical skills, and excellent written and oral communication abilities. The position offers a competitive salary, benefits, and opportunities for professional growth. The role is hybrid, requiring at least three days per week in office, and involves additional screening due to access to confidential information.

Compliance Analyst

Company: NinjaHoldings

Location: Chicago, IL

Posted Jan 20, 2025

NinjaHoldings, founded in 2017, aims to revolutionize financial services for overlooked Americans through its CreditNinja and NinjaCard brands. The company offers digital banking and lending products, incentives, and rewards to guide customers towards financial improvement. Its EDGE brand provides customized underwriting, fraud detection, and analytics services to businesses. The Compliance Analyst role involves managing audits, ensuring regulatory compliance, preparing reports, and driving process improvements. The ideal candidate should have a degree in Business, Finance, or Accounting, relevant work experience, and proficiency in Jira, Microsoft Office Suite, and banking regulations.

Senior Manager, Customer Marketing - Chains QSR

Company: Kraft Heinz

Location: Chicago, IL

Posted Jan 20, 2025

The Senior Manager Customer Marketing Chains QSR role involves driving growth within the Chains QuickServe Restaurants channel, focusing on strategic priorities, gotomarket plans, and customer relationships. The role requires leading high-impact initiatives with major accounts in the Burger and Chicken restaurant space, partnering with sales, and implementing growth strategies. Essential functions include leading marketing strategy and execution, partnering with company leadership, collaborating with the AFH Digital team, utilizing data to identify opportunities, developing initiatives, driving assortment strategies, building customer relationships, creating tools for sales teams, collaborating cross-functionally, driving global strategy, and requiring advanced proficiency in Microsoft Office Suite. The ideal candidate should have a Bachelor's degree in business or marketing, 5-7 years of experience in multichannel marketing, product management, brand management, or CPG Sales, solid understanding of P&L management, exceptional influence skills, self-starter attitude, strong analytical skills, and excellent communication skills.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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