Technical Support Jobs in Chicago, IL

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Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

Quantitative Researcher - D1

Company: Akuna Capital

Location: Chicago, IL

Posted Jan 19, 2025

Akuna Capital, an innovative trading firm, is seeking a Quantitative Researcher for its Delta One team. The role involves gaining deep knowledge of global exchanges, analyzing market behavior, designing low latency strategies, and collaborating with traders and developers. The ideal candidate should have a BSM/SPHD degree, substantial programming skills, trading experience, and strong statistical abilities. Akuna values unique perspectives and offers competitive compensation.

JAVA/Guidewire Developer

Company: CNA

Location: Chicago, IL

Posted Jan 19, 2025

CNA is offering a job opportunity for a skilled professional with a Bachelor's degree in Computer Science or related field and at least four years of application program development experience. The role involves evaluating client area requirements, designing and developing business applications, and ensuring quality of application solutions. The company strives to create a culture where employees feel valued and their abilities are utilized to their fullest potential. The position requires strong analytical and problem-solving skills, understanding of interface design, and proficiency in at least one higher-level programming language. CNA offers a competitive benefits package and is committed to providing reasonable accommodations for qualified individuals with disabilities.

Engineering Manager - Python, Risk

Company: Akuna Capital

Location: Chicago, IL

Posted Jan 19, 2025

Akuna Capital, an innovative trading firm, is seeking an experienced Engineering Manager for its Risk team. The role involves managing a team of software engineers, building scalable real-time risk valuation software, and creating data schema for market risk modeling. The ideal candidate should have 5+ years of experience with Python and C++, 1+ years of team leadership, and familiarity with trading and finance. The company values collaboration and unique perspectives, offering a competitive salary and benefits package.

Digital Marketing Project Manager (Website)

Company: Discover

Location: Chicago, IL

Posted Jan 19, 2025

Discover is offering a job opportunity for a marketing professional with experience in business marketing, communications, integrated marketing, web design, web development, and UX. The role involves managing marketing programs, web environment design, user experience, deployment, development, and maintenance activities. The company values diversity and inclusion, and offers a competitive total compensation package, including benefits such as paid parental leave, paid time off, 401k plan, medical, dental, vision, health savings account, STD, life, LTD, and AD&D, recognition program, education assistance, commuter benefits, family support programs, and employee stock purchase plan. The application deadline is Dec 28, 2024.

Performance Engineer

Company: Akuna Capital

Location: Chicago, IL

Posted Jan 18, 2025

Akuna Capital, an innovative trading firm, is seeking a Performance Engineer to join their multidisciplinary team. The role involves contributing to the design and implementation of the trading engine, developing tools for benchmarking, and collaborating with various teams to improve systems footprint and latency. The ideal candidate should have a technical background, strong C++ or Python programming skills, and experience in analyzing and tuning operating systems, compilers, networking, IO subsystems, or accelerators. Excellent communication skills and the ability to work in a fast-paced environment are also required.

Senior Software Engineer, Back End (Java, Go, AWS)

Company: Capital One

Location: Chicago, IL

Posted Jan 18, 2025

Capital One is seeking a Back End Software Engineer with experience in Java, Go, AWS, and open source frameworks. The role involves collaborating with Agile teams, utilizing modern tech stack, and driving a major transformation within Capital One. The Card Technology team is building a state-of-the-art software system to support critical lifecycle functions. The ideal candidate should have at least 3 years of professional software engineering experience and be passionate about marrying data with emerging technologies.

Legal Administrative Assistant

Company: Beyond Finance

Location: Chicago, IL

Posted Jan 18, 2025

Beyond Finance is seeking a Legal Administrative Assistant with 7+ years of litigation experience. The role involves drafting legal documents, managing litigation files, coordinating efiling, and providing general administrative support. Beyond Finance offers a collaborative work environment, competitive benefits, and opportunities for career development. The company is committed to helping individuals escape debt and build a brighter financial future.

Senior Sales Engineer

Company: Fastly

Location: Chicago, IL

Posted Jan 18, 2025

Fastly is seeking a Senior Sales Engineer to collaborate with Account Executives, uncover customer needs, perform product demonstrations, and provide presales support. The ideal candidate should have 3+ years of experience in a similar role, knowledge in cloud and web technologies, and customer-facing experience. Fastly offers a positive work environment, diverse team, and competitive benefits. The company values passion, creativity, and inclusivity.

Software Engineer - C++, Trading Strategies

Company: Akuna Capital

Location: Chicago, IL

Posted Jan 19, 2025

Akuna Capital, an innovative trading firm, is seeking a Software Engineer with 3+ years of experience in modern C++ to join their Trading Strategies Team. The role involves designing, implementing, and deploying trading strategies using low latency technologies. The ideal candidate should have experience in parallel programming, trading systems, networking, and performance analysis. They should also have a solid understanding of multithreaded/multicore programming paradigms and be highly collaborative. The company values unique perspectives and offers competitive compensation, starting at $130,000.

Commercial Finance Manager

Company: ADM

Location: Chicago, IL

Posted Jan 18, 2025

Financial wellness – flexible spending accounts, health savings account, 401(k) with matching contributions and cash balance plan, discounted employee stock…

Senior Site Engineer, Operations

Company: Sertifi

Location: Chicago, IL

Posted Jan 19, 2025

Sertifi, a leading technology company in the Hospitality and Travel industry, is seeking a Senior Site Engineer. The role involves working cross-functionally with multiple teams to ensure the platform is scalable, reliable, observable, and extendable. The ideal candidate should have deep experience in CICD services, OnPremise Datacenter management, Windows Server Administration, automation tools, and cloud services. Sertifi offers a competitive salary, great benefits, and a collaborative work environment.

Senior Tax Analyst

Company: Akuna Capital

Location: Chicago, IL

Posted Jan 19, 2025

Akuna Capital, an innovative trading firm specializing in options market-making, seeks a Senior Tax Analyst. The role involves global tax compliance, transfer pricing, tax research, and planning. The candidate will prepare US and non-US tax returns, indirect tax filings, and global tax provisions. They will also work on process improvements and tax automation projects. The ideal candidate has at least five years of tax experience, a BSBA in Accounting, CPA or MST, and proficiency in MS Excel. Strong communication skills, analytical abilities, and experience in indirect tax, international tax, or preparing ASC 740 tax provisions are preferred. Akuna values unique perspectives and encourages applications from diverse backgrounds.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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