Technical Support Jobs in Chicago, IL

60,659 open positions · Updated daily

Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

Sr. Product Manager - Registration and Login

Company: McDonald’s Global Technology

Location: Chicago, IL

Posted Jan 20, 2025

McDonald's is seeking a Product Manager for Registration and Login to develop a comprehensive strategy for digital customer experiences. The role involves overseeing frontend experiences, collaborating with technology for reliability, security, and privacy, and working closely with in-house designers and other product teams. Key responsibilities include product vision and strategy, user story definition, stakeholder alignment, market research, roadmapping, feature prioritization, data collection, user experience design, and post-launch optimization. The ideal candidate should have a Bachelor's degree or equivalent work experience in product management, software engineering, business administration, project management, or a related field. Proficiency with Atlassian product suite, familiarity with account identity profile registration experiences, and proven experience in launching and managing a product throughout its lifecycle are required. The expected salary range is $149,260 - $190,310 per year.

Python Lead With (Snowflake & Azure)'

Company: Ccube

Location: Chicago, IL

Posted Jan 20, 2025

The company is hiring a Python lead developer with extensive experience in Python, Azure, and Snowflake. The role involves leading the development, design, and deployment of data pipelines, storage solutions, and analytic tools. The candidate will ensure scalability, reliability, and security of the platform, and oversee the implementation of data lakes, warehouses, and ELT pipelines on Azure and Snowflake. The role also includes developing and reviewing code, fostering a culture of collaboration and innovation, and ensuring compliance with data governance policies. The company offers benefits such as flexibility in working arrangements, medical and dental premiums, performance bonuses, and career development expenses.

Senior Data Scientist

Company: Cardiosense

Location: Chicago, IL

Posted Jan 20, 2025

Cardiosense, a rapidly growing medical AI company, is seeking a Senior Data Scientist to lead complex projects, mentor junior team members, and develop cutting-edge machine learning models. The ideal candidate should have a proven track record in data-driven problem-solving and be passionate about advancing the organization's data capabilities. Key responsibilities include data strategy, model development and deployment, advanced analytics, data infrastructure and tools, and stakeholder engagement. Qualifications include a Masters or PhD in Data Science, Computer Science, Statistics, or related field, 3+ years of professional experience in data science or machine learning roles, and expertise in programming languages such as Python, R, or Scala.

Customer Success Manager

Company: VusionGroup

Location: Chicago, IL

Posted Jan 20, 2025

VusionGroup, a fast-growing retail tech company, is seeking a Customer Success Manager with at least 5 years of experience in a customer-facing role. The role involves relationship management, customer onboarding and training, planning store roll-outs, customer advocacy, retention and growth, and data analysis. The company offers a collaborative work environment, competitive benefits, and opportunities for career growth. The ideal candidate should be customer-centric, have excellent project management and communication skills, and be able to travel up to 25% of the time.

Office Network and IT Support Specialist (Mid-Senior)

Company: ALIS by Medtelligent

Location: Chicago, IL

Posted Jan 20, 2025

ALIS, a leading provider of assisted living software, is seeking an IT Support Specialist with 3+ years of experience. The role involves troubleshooting and resolving internal technology issues, maintaining hardware and software systems, and providing excellent customer service. The ideal candidate should have experience with Google Workspace, Microsoft 365, Slack, Atlassian, networking principles, hardware maintenance, AV systems, MDM solutions, and ticketing systems. The company offers a competitive salary range of $60-$120k, along with benefits such as medical, dental, vision insurance, 401k plan, and more.

Information Security Principal

Company: Center for Research in Security Prices (CRSP)

Location: Chicago, IL

Posted Jan 20, 2025

The Information Security role at CRSP LLC involves monitoring and managing the organization's security posture, identifying and mitigating cyber threats, and participating in project efforts. Essential duties include establishing security measures, analyzing logs and network traffic, reviewing patching updates, overseeing incident response activities, and ensuring accurate documentation. The role also involves serving as a primary point of contact for auditors, clients, and internal teams, adhering to security best practices, and staying current with emerging threats. Required qualifications include a Bachelor's degree or Associate degree with relevant experience, experience in root cause analysis, knowledge of common security management frameworks, and strong communication and problem-solving skills. Preferred qualifications include security certifications, working knowledge of Microsoft SQL Server, appliance and software-based firewalls, enterprise server and storage systems, and PowerShell and BASH scripting. The role requires minimal travel, regular communication, and occasional overtime. The salary range is $166,335 - $216,236 annually with benefits.

Senior Sales Executive, TIC

Company: UL Solutions

Location: Chicago, IL

Posted Jan 20, 2025

This job description outlines a Senior Sales Executive role for the Chicago and Midwest markets, handling a portfolio of accounts in HVAC and Appliances testing services. The role is fully remote with 25-50% travel, requiring candidates to reside in the Chicago-Midwest US region. The position involves planning sales strategies, maintaining relationships with customers, promoting and selling UL products, and driving the sales process from start to finish. The ideal candidate should have a degree in engineering or a related field, relevant technical capabilities, and 2+ years of sales experience. The role offers competitive compensation, benefits, and opportunities for growth and international experience. UL Solutions, a global leader in applied safety science, is committed to corporate and social responsibility, providing an environment that encourages innovation and growth.

Sr. Accountant

Company: Beyond Finance

Location: Chicago, IL

Posted Jan 20, 2025

Beyond Finance is seeking a Senior Accountant to join their accounting and finance team. The ideal candidate will have a strong foundation in US GAAP, meticulous attention to detail, and the ability to communicate complex financial information. The role involves overseeing accounting and finance operations, performing financial statement closes, managing banking systems, ensuring internal controls, identifying process improvements, and assisting in the audit process. Beyond Finance offers a collaborative work environment, competitive benefits, and opportunities for career development.

Recruiting Specialist-Bilingual Mandarin Speaking

Company: Help At Home

Location: Chicago, IL

Posted Jan 20, 2025

Help at Home is seeking an Entry Level Onsite Recruiting Specialist. The role involves developing local recruitment strategies, engaging with applicants, and onboarding new hires. The company offers weekly pay between $1900 and $2200 per hour, along with benefits such as healthcare, dental, vision insurance, paid time off, and a 401k. The Recruiting Specialist will also act as a brand ambassador and collect metrics to track hiring progress. Minimum qualifications include a high school diploma or GED, one year of prior recruiting experience, and some college-level education is preferred.

Junior CV/ML Engineer (Remote, Global)

Company: Keyo

Location: Chicago, IL

Posted Jan 20, 2025

Keyo is a cutting-edge palm-based biometrics company seeking a Junior Machine Learning/Computer Vision Engineer. The role involves troubleshooting ML pipelines, labeling biometric data, developing and deploying ML models, and working with APIs, Docker, and PostgreSQL. Required skills include proficiency in Python, machine learning, computer vision, and deep learning frameworks like PyTorch or TensorFlow. Preferred skills include exposure to cloud services and advanced neural network architectures. Keyo values diversity and inclusivity, offering an equal opportunity employment environment.

Staff Accountant

Company: Beyond Finance

Location: Chicago, IL

Posted Jan 20, 2025

Beyond Finance is a rapidly growing organization that aims to help individuals escape debt and achieve financial stability. They are seeking a meticulous and ethical Accounts Payable Staff Accountant to manage accounts payable functions, process invoices, and support financial reporting. The ideal candidate should have a degree in accounting or finance, 1-3 years of experience, and strong analytical skills. Beyond Finance offers a collaborative work environment, competitive benefits, and opportunities for career development.

Senior Software Engineer

Company: AMOpportunities

Location: Chicago, IL

Posted Jan 20, 2025

AMOpportunities is seeking a Senior Software Engineer to architect, develop, and scale their platform. The role involves technical leadership, designing scalable REST APIs, and ensuring system security, scalability, and maintainability. The ideal candidate should have proficiency in JavaScript, Node.js, Express.js, and experience with MySQL and cloud services, particularly AWS. The company offers a competitive salary, comprehensive benefits, and a mission-driven work environment.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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