Technical Support Jobs in Chicago, IL

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Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

Principal Compliance Specialist

Company: Discover

Location: Riverwoods, IL

Posted Jan 13, 2025

Discover is a leading digital banking and payments company that values compliance and risk management. The Principal Compliance Specialist Role involves identifying and advising on compliance risks, mitigating issues, and facilitating compliance with established governance and programs.

Equipment Automation Technician

Company: Flex

Location: Buffalo Grove, IL

Posted Jan 13, 2025

Flex, a diversified manufacturing partner, is seeking an Automation Technician for a role in Buffalo Grove, IL. The position involves providing automation engineering services, including maintenance of high-speed assembly equipment and manufacturing systems. The role requires an Associate's degree, military training, or equivalent experience, along with 2+ years of related experience. Flex offers a comprehensive benefits package, including medical, dental, vision, life insurance, matching 401K, PTO, and tuition reimbursement. The company values diversity and inclusion, fostering a collaborative and respectful work environment.

Senior Protection and Control Engineer

Company: GE Vernova

Location: Oakbrook, IL / Remote

Posted Jan 13, 2025

The Senior Protection & Control (P&C) and System Engineer role at GE Grid Solutions involves working on AC, HVDC, and FACTS projects, reviewing P&C designs, mentoring junior engineers, and representing GE in external standards committees. The engineer is expected to drive business strategy, continuously update their knowledge, and provide technical direction. Essential responsibilities include ensuring high-quality design of protection schemes, reviewing and optimizing designs, leading technical aspects of power substation projects, and interfacing with various internal and external teams.

Client Director - Life Sciences - MN/CHI

Company: ServiceNow

Location: Chicago, IL / Remote

Posted Jan 13, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a strategic leader to manage executive relationships with its largest existing accounts. The role involves providing strategic leadership, managing all executive relationships, overseeing worldwide account development, and achieving financial targets. The ideal candidate should have 7+ years of client management experience, 2+ years in a Client Director role, and a proven track record in IT Service Management, HR, Security Operations, Customer Service, and IT Operations Management. The position offers a competitive base pay, equity, variable/incentive compensation, and benefits.

GROCERY/LEAD CLERK

Company: Kroger

Location: Naperville, IL

Posted Jan 13, 2025

The job description is for a position at Mariano's, a division of The Kroger Company, focusing on providing exceptional customer service, maintaining a clean and safe environment, and assisting in meeting sales and profit goals. Responsibilities include answering customer queries, offering product samples, ensuring product freshness, and adhering to food safety regulations. The role requires effective communication, basic math skills, and the ability to handle stress. Qualifications include being 18 or older, having stress management skills, and effective communication. Retail experience and a second language are desired but not mandatory. Mariano's emphasizes its commitment to its employees' well-being, offering comprehensive benefits including healthcare, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

Military DoD SkillBridge Internship - Multiple Positions Q1 2025

Company: GE Aerospace

Location: Peoria, IL / Remote

Posted Jan 13, 2025

GE Aviation's SkillBridge internship offers active military personnel the chance to gain real-world work experience in various business units such as Engineering, Supply Chain, Sales and Marketing, Avionics, Business, General Aviation and Integrated Systems, and Commercial Engines. The internship, which can last beyond Q1 2025, involves full-time training with industry partners under Dept. of Defense Instruction 1322.29. Selected candidates will have responsibilities and authority to carry out assigned tasks. GE Aviation provides a great work environment, professional development, and competitive compensation.

Community Health Worker - Must live in Kendall, Grundy or LaSalle Counties, IL

Company: CVS Health

Location: Springfield, IL

Posted Jan 13, 2025

CVS Health is seeking Community Health Care Workers (CHW) to serve in Kendall, Grundy or LaSalle Counties, IL. The role involves conducting home visits with Aetna members with chronic conditions, reinforcing care plans, and improving access to care. CHWs will also educate healthcare professionals on social determinants of health, build positive relationships with diverse stakeholders, and assist with care plan implementation and member education. The position requires 3-5 years of community experience, reliable transportation, and the ability to travel up to 70%. Preferred qualifications include clinical services experience, bilingual skills, and familiarity with local resource networks.

BACK ROOM/Merchandise Associate

Company: The TJX Companies, Inc.

Location: McHenry, IL

Posted Jan 13, 2025

TJ Maxx is a retail company that offers exciting surprises and a commitment to customer experience. They have over 1,000 stores and provide benefits such as associate discounts, EAP, and 401(k) match. The company values diversity and inclusion, and encourages employees to bring their whole self to work. They offer flexible scheduling, strong communication skills, and opportunities for career growth.

Territory Sales Manager

Company: Palo Alto Networks

Location: Chicago, IL

Posted Jan 13, 2025

Palo Alto Networks is a cybersecurity company dedicated to protecting the digital way of life. They are looking for a Territory Sales Manager to drive company revenue and growth. The role involves crafting strategic territory plans, understanding security threats, and generating volume opportunities. The ideal candidate is a technical, competitive, and adaptive sales professional with a history of exceeding quota. They should be comfortable with a channel-centric go-to-market approach and have excellent time management skills.

Global Collateral Operations - Data Analyst - Global Market Operations - Global Operations

Company: Bank of America

Location: Chicago, IL

Posted Jan 13, 2025

Bank of America is seeking an Analyst to perform data analysis and develop reports for the Global Collateral Operations team. The role involves using SQL, Excel, and Tableau for data analysis and dashboard creation. Key responsibilities include designing and implementing data solutions, developing reporting solutions, and gathering insights from complex data. Required skills include 3+ years of Tableau and SQL experience, strong analytical and communication skills, and the ability to work in a diverse team. The position offers a competitive pay range of $25.00 - $42.55 hourly and comprehensive benefits.

Mobile Automation Test Lead

Company: Infosys

Location: Chicago, IL

Posted Jan 13, 2025

Infosys is hiring a Mobile Automation Testing Lead. The role involves acting as a validation and quality assurance expert, reviewing existing systems, conducting requirement analysis, defining test strategies, and leading execution. The successful candidate will collaborate with top industry talent, work in a learning culture, and have expertise in Java, Appium, Selenium, and Cloud tools. They should have extensive experience in Mobile Automation, Software Testing Lifecycle, SCRUM/Agile methodology, and DevOps pipeline design. Strong coding skills in Selenium, Java, TestNG, Maven, and excellent communication skills are required.

2025 General Business Internship Program

Company: Discover

Location: Riverwoods, IL

Posted Jan 13, 2025

Discover is a company that values diversity, teamwork, and collaboration. They offer an internship program for highly motivated individuals who want to explore various disciplines within the company. The program provides challenging work assignments, training, and career development opportunities. Discover is committed to helping people spend smarter, manage debt better, and save more for a brighter financial future.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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