Technical Support Jobs in Chicago, IL

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Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

Pharmacy Technician

Company: CVS Health

Location: Peoria, IL

Posted Jan 13, 2025

CVS Health emphasizes a heart-centric approach to healthcare, aiming to deliver personalized, convenient, and affordable services. The company's purpose is to bring heart to every moment of health, supported by their Heart At Work Behaviors™. Pharmacy Technicians play a crucial role in achieving this, ensuring smooth pharmacy operations, accurate prescription fulfillment, and exceptional patient care. They contribute to a safe, inclusive culture and have opportunities for growth and additional responsibilities like immunizations, where permissible by law.

Operations Manager

Company: CVS Health

Location: Glendale Heights, IL

Posted Jan 13, 2025

CVS Health emphasizes a purpose-driven culture, focusing on human-centric health care. The Operations Manager role is key in leading store teams, managing operations, and ensuring excellent customer service. The position offers competitive pay, benefits, and opportunities for growth, with a commitment to employee well-being and community care.

H&M Sales Advisor

Company: H&M

Location: O'Fallon, IL

Posted Jan 13, 2025

As a Sales Advisor at H&M, you'll provide excellent customer service, guide customers through the store, and actively sell products. Utilize your fashion knowledge to inform customers and maintain a clean, tidy sales floor. Collaborate with your team to deliver an exceptional customer experience. H&M values diversity and offers benefits like staff discounts, incentive programs, and comprehensive wellbeing support.

(USA) Optometrist Pre-Grad Intern - Walmart

Company: Walmart

Location: Mattoon, IL

Posted Jan 13, 2025

This job description outlines a role providing optical care and services, including patient counseling, merchandise management, and leadership expectations. It highlights competitive pay, comprehensive benefits like health coverage and education programs, and opportunities for career growth.

Sports Support/Customer Service Specialist - Remote

Company: Sutherland

Location: Chicago, IL / Remote

Posted Jan 13, 2025

Sutherland is hiring Fantasy Sports Enthusiasts for a customer support role on a popular fantasy sports platform. The job offers competitive pay, benefits including medical, dental, vision, and PTO, advancement opportunities, and employee discounts. Qualifications include a high school diploma, 1+ year of customer service experience, strong English communication skills, and proficiency in Microsoft programs. The role requires excellent internet connectivity and the ability to multitask in a fast-paced remote environment. Sutherland, a digital transformation company, has been helping global brands improve customer experiences for over 35 years.

STARBUCKS/BARISTA

Company: Kroger

Location: Crystal Lake, IL

Posted Jan 13, 2025

The job description involves providing excellent customer service in a safe and clean environment, promoting an inclusive work culture, and demonstrating the company's core values. Responsibilities include creating a welcoming atmosphere, gaining product knowledge, collaborating with team members, preparing beverages, maintaining product quality, ensuring safety, and handling customer and business issues with integrity. The role requires working in a high-paced environment, managing conflicts, and supporting diverse groups. Qualifications include excellent customer service skills, and previous relevant experience is desired. Mariano's, part of the Kroger family, offers comprehensive benefits including healthcare, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

Executive Team Leader Specialty Sales (Assistant Manager Merchandising and Service) - Lake Zurich, Il

Company: Target

Location: Lake Zurich, IL

Posted Jan 13, 2025

Target is offering a competitive pay range of $60,000.00 - $120,000.00, with compensation based on factors like labor markets, education, work experience, and certifications. The company provides comprehensive benefits including health insurance, 401(k), employee discount, and various leave options. The role of a Specialty Sales Executive Team Leader involves driving sales, managing teams, and ensuring a guest-obsessed culture. Key responsibilities include creating schedules, managing merchandising and pricing workload, and leading backroom processes. Target values interpersonal skills, business acumen, and the ability to manage conflict and adapt to technology needs.

70001-Retail Merchandise Coordinator

Company: The TJX Companies, Inc.

Location: Rockford, IL

Posted Jan 13, 2025

Homesense is looking for a team member to contribute to the growth of their career. The role involves executing receiving and merchandising standards, ensuring a clean and organized store, and providing excellent customer service. The company values a culture of honesty, integrity, and continuous learning, offering benefits and a flexible schedule. Homesense emphasizes embracing differences and unique perspectives, making it an inclusive workplace.

Courtesy Clerk/Grocery Bagger

Company: Kroger

Location: Palatine, IL

Posted Jan 13, 2025

The job description outlines the responsibilities of a Courtesy Clerk/Grocery Bagger, including providing excellent customer service, maintaining a safe and clean environment, and performing various tasks such as bagging groceries and restocking shelves. The company offers comprehensive benefits to support associate well-being, including healthcare coverage, flexible scheduling, and tuition reimbursement.

Recovery Savings Analyst

Company: CVS Health

Location: Springfield, IL

Posted Jan 13, 2025

CVS Health is seeking a professional to review and validate ACAS claims for overpayment. The ideal candidate will have experience working with GPS and ECHS, knowledge of ACAS claims systems, and strong verbal and written communication skills.

Relationship Banker

Company: Merrill

Location: Chicago, IL

Posted Jan 13, 2025

Bank of America is dedicated to being a diverse and inclusive workplace, offering competitive benefits and flexibility. The job description provided is for a Lobby Associate role, focusing on client engagement, education, and assistance with transactions. Key responsibilities include processing cash transactions, building client relationships, and connecting clients to financial solutions. The role requires strong communication, problem-solving, and adaptability skills. Qualified candidates should have experience in financial services, sales, and cash handling, with a bachelor's degree preferred. The pay range is $24.00 - $25.96 hourly, and the role is benefits eligible.

FRONT END/LEAD CLERK

Company: Kroger

Location: Northbrook, IL

Posted Jan 13, 2025

The job description is for providing day-to-day support to Front End department operations, ensuring adherence to company values. Responsibilities include developing efficient processes, improving customer service, and training staff. The role requires retail experience, multitasking abilities, and proficiency in various computer applications. The company, Mariano's, part of the Kroger family, values diversity, integrity, and employee growth, offering comprehensive benefits.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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