Technical Support Jobs in Chicago, IL

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Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

Lead Salesforce Engineer

Company: Grainger

Location: Lake Forest, IL

Posted Jan 13, 2025

Grainger, a leading industrial distributor, is seeking a Senior Software Engineer to serve as the Subject Matter Expert for Salesforce.com applications. The role involves leading the development, design, and implementation of large enterprise-level projects, ensuring alignment with business requirements and technology roadmaps. The successful candidate will have extensive experience in Salesforce development, object-oriented languages, and web development. Grainger offers competitive compensation, comprehensive benefits, and a commitment to fostering an inclusive, accessible environment.

Senior Manager, Signals and Communication - Standards and Help Desk

Company: CN

Location: Homewood, IL

Posted Jan 13, 2025

The Senior Manager, Signals and Communication - Standards and Help Desk role at CN offers a challenging and rewarding career with a competitive salary range, comprehensive benefits, and opportunities for growth. The position involves overseeing S&C standards, managing call desks, vendor relationships, and ensuring compliance with safety regulations. CN is a world-class transportation leader committed to safety, sustainability, and customer excellence.

Lead Teacher at Woodland Elementary East

Company: KinderCare Learning Companies

Location: Gurnee, IL

Posted Jan 13, 2025

KinderCare Learning Companies, a recognized early childhood education provider, is seeking a Lead Teacher. The role involves leading, coaching, and mentoring less experienced teachers, implementing curriculum, creating a nurturing environment, partnering with parents, and supporting center success. Required skills include excellent customer service, organization, and multi-tasking. Preferred qualifications include CDA Credential, state trainer status, 2-3 years of experience, and a Bachelor's degree in Early Childhood Education. Benefits include discounted child care, medical, dental, vision, mental health support, wellness programs, and more. KinderCare operates in 40 states, committed to providing high-quality child care for all families.

Electrical Engineer - Systems Test Equipment (Onsite)

Company: Collins Aerospace

Location: Rockford, IL

Posted Jan 13, 2025

Collins Aerospace is seeking an experienced Electrical Engineer for an onsite role in Rockford, Illinois. The role involves designing, building, and testing electrical systems for aircraft power generation systems, contributing to the advancement of electric power technologies in aviation. Key responsibilities include evaluating test plans, designing harnessing and feeders, incorporating instrumentation into test setups, and coordinating the build, checkout, operation, maintenance, and troubleshooting of electrical systems. The ideal candidate should have a STEM degree with 5+ years of relevant experience or an advanced degree with 3+ years of experience. Preferred qualifications include experience in electrical design and integration, collaboration with test operators, and proficiency in LabView software development. Collins Aerospace offers a competitive benefits package, including medical, dental, vision insurance, generous vacation, a 401(k) plan, tuition reimbursement, and more. This role is also eligible for the Re-Empower Program, a 14-week initiative to support professionals rebuilding their capabilities and enhancing leadership skills.

Pharmacy Technician

Company: CVS Health

Location: Bolingbrook, IL

Posted Jan 13, 2025

CVS Health emphasizes its commitment to human-centric health care, guided by the purpose of 'Bringing our heart to every moment of your health'. The company aims to deliver enhanced, personalized, convenient, and affordable health care solutions. Pharmacy Technicians play a crucial role in this mission, supporting pharmacy teams to ensure smooth operations, accurate prescription fulfillment, and exceptional patient service. Technicians are expected to demonstrate empathy, genuine care, and a growth mindset, contributing to a safe, inclusive, and engaging team dynamic. They must comply with all relevant laws and regulations, and complete necessary training and certification requirements.

Physical Therapist (PT) - Home Health - PRN

Company: Enhabit Home Health & Hospice

Location: Springfield, IL

Posted Jan 13, 2025

Enhabit Home Health & Hospice is a national leader in home-based care, offering a unique culture that is innovative and collaborative. They prioritize employee well-being, providing ongoing professional development, cutting-edge technology, and competitive benefits. Physical Therapists (PTs) at Enhabit examine and treat patients with physical impairments, using specialty programs to improve mobility and function. Enhabit is an equal opportunity employer, committed to a diverse and respectful work environment.

Sr Solution Consultant - State and Local

Company: ServiceNow

Location: Chicago, IL / Remote

Posted Jan 13, 2025

ServiceNow, founded in 2004 in San Diego, California, is a global market leader in AI-enhanced technology, serving over 8,100 customers, including 85% of the Fortune 500. The company offers an intelligent cloud-based platform that connects people, systems, and processes. They seek a Solution Consultant with 5+ years of experience in pre-sales consulting or sales engineering, proficient in the ServiceNow platform, and having State and Local client experience. The role involves developing and positioning solutions, supporting product sales, and collaborating with various teams. ServiceNow values inclusivity and offers competitive compensation with benefits.

Financial Center Manager

Company: Bank of America

Location: Oak Park, IL

Posted Jan 13, 2025

Bank of America emphasizes growth, diversity, and competitive benefits. The role involves managing a financial center, fostering client relationships, and driving operational excellence.

Sales Enablement Director - CVS Media Exchange (CMX)

Company: CVS Health

Location: Chicago, IL

Posted Jan 13, 2025

CVS Health is seeking a Director of Sales Enablement for CVS Media Exchange (CMX). The role involves connecting the Sales organization with partner organizations, managing successful sales efforts, and client engagement. The candidate will be responsible for driving demand for retailer media, developing strategic approaches, and executing campaigns. They will also maintain relationships with existing clients, provide analytics and insights, and manage sales materials. The ideal candidate should have 10+ years of sales enablement experience, preferably in media and full-funnel measurement, and a degree in business or marketing. The pay range is $100,000 - $231,540.

Customer Care Coordinator

Company: TruGreen

Location: Rock Island, IL

Posted Jan 13, 2025

TruGreen is hiring for a customer service role in Davenport, Iowa. The position involves handling inbound and outbound calls to resolve customer concerns, coordinating follow-up requests, and maintaining high customer service standards. The ideal candidate should have 2-3 years of customer service experience, strong communication skills, and proficiency in Microsoft Office. The role requires sitting, standing, walking, and using hands and arms. TruGreen offers competitive pay, benefits, and a commitment to diversity and inclusion. The company is also veteran-friendly.

Personal Banker

Company: PNC

Location: Bolingbrook, IL

Posted Jan 13, 2025

PNC is seeking a Personal Banker for their Bolingbrook, IL branch. The role involves strengthening customer relationships through a defined sales process, identifying appropriate financial solutions, and driving proactive sales conversations. The ideal candidate will have accountability, banking knowledge, client loyalty, customer service skills, and the ability to leverage technology. PNC offers a comprehensive benefits package including health insurance, retirement plans, and paid time off. The base salary ranges from $46,800 to $63,250.

Community Health Worker - Must live in Peoria, Knox, Fulton Counties, IL

Company: CVS Health

Location: Arlington Heights, IL

Posted Jan 13, 2025

CVS Health is seeking Community Health Care Workers (CHW) to serve as a bridge between members and healthcare providers. The role involves conducting home visits, educating healthcare professionals, building positive relationships, assisting with care plan implementation, and teaching disease self-management. The ideal candidate should have 3-5 years of community experience, reliable transportation, and reside in Peoria, Knox, or Fulton Counties, IL. The position requires extensive travel and the ability to work up to 70% of the time. Benefits include medical, dental, vision, 401(k), and more.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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