Technical Support Jobs in Chicago, IL

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Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

Controls Engineering Specialist

Company: Ford Motor Company

Location: Homewood, IL

Posted Dec 25, 2024

Ford Motor Company is seeking a Controls Engineer for their Manufacturing team. The role involves troubleshooting automation problems, programming new installations, and coordinating improvements. The ideal candidate will have 2+ years of Controls Engineering experience, preferably with an electrical background. Familiarity with PLC/CNC, VFD, Servo, Profinet, ABB and FANUC Robots is beneficial. Ford offers competitive benefits including immediate medical coverage, flexible family care, tuition assistance, and a generous schedule of paid holidays.

Account Executive (marketing/advertising/branding)

Company: The Motion Agency

Location: Chicago, IL

Posted Dec 25, 2024

The Motion marketing agency is seeking a highly organized and detail-oriented Account Executive to join their team. The successful candidate will be responsible for ensuring all work is on strategy, on time, and on budget. They will work closely with the client account team and creative team to support and coordinate projects, playing a vital role in project management, estimating, scheduling, and budget management. The agency offers a competitive salary range of $48,000 to $68,000 USD. The ideal candidate should have a Bachelor's degree in marketing communication or a related field, 24 years of experience in account management at a marketing agency, excellent project management skills, strong communication and presentation skills, and the ability to thrive in a team environment.

Technical Product Analyst - Global Technology Infrastructure & Operations

Company: McDonald’s Global Technology

Location: Chicago, IL

Posted Dec 25, 2024

The text describes McDonald's growth strategy, focusing on digital and drive-thru services, AI robotics, and emerging tech to digitize the Golden Arches. The company aims to provide an engaging, relevant, and simple experience for customers. The Technical Product Analyst role involves identifying trends, vulnerabilities, and developing strategies to maintain and enhance the security posture of end-user applications.

Packaging Team Leader - Days

Company: Diageo

Location: Plainfield, IL

Posted Dec 24, 2024

Diageo, a global leader in beverage alcohol, is seeking a Packaging Team Leader for its Days shift. The role involves managing day-to-day production requirements, ensuring safety, quality, and coordinating staffing assignments. The successful candidate will directly manage up to 25 operators/mechanics, optimize efficiencies, and reduce labor costs. They must have a Bachelor's degree, preferably in Engineering, and experience in high-speed bottling plant operations. Diageo values diversity and inclusivity, aiming to be one of the best performing, most trusted, and respected consumer products companies in the world.

Application Analyst

Company: Press Ganey

Location: Chicago, IL

Posted Dec 25, 2024

This is a job description for an Application Support Analyst position at Press Ganey Associates LLC. The role is a client-facing position that involves implementing, configuring, and maintaining client data ingress, surveying, and reporting throughout the client partnership lifecycle. The ideal candidate should have an analytical approach, be able to match solutions for unique client business needs, and have excellent communication skills. The role requires working within the Application Support team to address client data surveying and reporting requests, and prioritizing workload to meet client target dates for projects and implementations.

Technology Operations Senior Engineer

Company: Ariel Investments

Location: Chicago, IL

Posted Dec 25, 2024

Ariel Investments is a premier boutique asset management firm with a primary goal of driving exceptional investment returns by bringing diverse perspectives together. They offer an independent, patient investing approach and aim to deliver excellence in any environment. The company upholds its fiduciary responsibility to every shareholder, regardless of size. Ariel is committed to being a best-in-class investor and pioneering a path for those entrusted with their financial future. They are looking for a Senior Cloud Engineer with senior-level knowledge and experience in designing, migrating, and implementing complex hosting solutions and migrations on cloud platforms, primarily Azure.

Bakery/Deli Clerk

Company: Kroger

Location: Chicago, IL

Posted Dec 24, 2024

The job description is for a Grocery Clerk (Bakery/Deli) at Mariano's, a Kroger company in Chicago, IL. The role involves preparing items, offering product samples, informing customers of specials, and maintaining a clean, safe environment. The clerk will assist in reaching sales and profit goals, embrace the Customer 1st strategy, and demonstrate core company values. Qualifications include customer service skills, stress management, effective communication, basic math knowledge, and obtaining a food handler's permit. Mariano's offers comprehensive benefits, including healthcare, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

Senior Controls Engineer

Company: E Tech Group

Location: Chicago, IL

Posted Dec 25, 2024

At E Tech Group, you can join a team of passionate and forward-thinking experts who are one of the largest engineering and system integration firms in the United States. They provide value for clients through IT automation and control solutions for various industries, including Life Sciences, Mission Critical Metals, Material Handling, Consumer Products, and Food & Beverage. The company offers a national scale to help clients develop and implement standardized solutions at any of their facilities. They are seeking a Senior Controls Engineer to be responsible for the development, implementation, testing, and startup of technical solutions. The position is hybrid, reporting to the Portage IN office, and requires living within 2 hours of it.

Financial Consultant Partner - Barrington, IL

Company: Charles Schwab

Location: Lake Zurich, IL

Posted Dec 24, 2024

Schwab is looking for a Financial Consultant Partner to join their team. The role involves empowering employees to make an impact on their career, providing exceptional service and advice, and building relationships with clients. The company offers a competitive benefits package, including a 401(k) match and employee stock purchase plan.

FLORAL/LEAD CLERK

Company: Kroger

Location: Villa Park, IL

Posted Dec 24, 2024

This job description outlines responsibilities for creating a positive customer experience, maintaining a clean and safe environment, and assisting in achieving sales and profit goals. Key tasks include promoting trust and respect, gaining product knowledge, maintaining sanitation, monitoring inventory, and communicating with vendors. The role requires effective communication, stress management, and basic math skills. Qualifications include a high school diploma or equivalent, floral or retail experience, and the ability to work in a fast-paced environment. Mariano's, part of the Kroger family, offers comprehensive benefits including healthcare, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

Pharmacy Technician

Company: CVS Health

Location: Minooka, IL

Posted Dec 24, 2024

CVS Health emphasizes its commitment to human-centric health care, guided by the purpose of 'Bringing our heart to every moment of your health'. The company aims to deliver enhanced, personalized, convenient, and affordable health care solutions. Pharmacy Technicians play a crucial role in this mission, supporting pharmacy teams to ensure smooth operations, accurate prescription fulfillment, and exceptional patient service. They are expected to demonstrate empathy, genuine care, and a growth mindset, contributing to a safe, inclusive, and engaging team dynamic. The role involves completing basic inventory activities, delivering additional health care services, and adhering to all relevant laws and regulations.

Field Evaluations Engineer - Phoenix, AZ

Company: UL Solutions

Location: Chicago, IL

Posted Dec 25, 2024

The job description outlines responsibilities for a Field Evaluations Engineer, including managing engineering projects, determining project scope, developing UL requirements test methods and test equipment, and communicating with clients. The role also involves representing UL at meetings, providing technical assistance, and planning and supervising code and regulatory related projects. The candidate must have a university degree in engineering or a related field, four years of directly related work experience, and strong communication and client-facing skills.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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