Technical Support Jobs in Chicago, IL

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Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

Inside Sales Account Manager

Company: Axis Communications

Location: Chicago, IL

Posted Dec 27, 2024

The job description is for an Inside Sales Account Manager position at Axis Communications. The role involves working closely with Regional Sales Managers, analyzing customer needs, and building sales strategies. The position requires a bachelor's degree in Business or a related field, at least 23 years in a sales position, and technical sales experience. The salary range is $58,000 - $70,500.

Senior Software Engineer, Backend (Java, Authorizations)

Company: Capital One

Location: Chicago, IL

Posted Dec 27, 2024

Capital One is seeking a Senior Software Engineer with a background in Backend Java. The role involves collaborating with Agile teams, working on full-stack development, and utilizing various technologies. The company offers competitive benefits and is an equal opportunity employer.

Experienced Software Engineer

Company: Wolverine Trading

Location: Chicago, IL

Posted Dec 28, 2024

The text describes a job posting for a Software Engineer with C++ experience to join a team responsible for developing and deploying trading platform applications. The role involves working on exchange gateways, trading strategy execution, and trade reporting. The company, Wolverine, offers mentorship programs, in-house educational courses, and a collaborative work environment. The ideal candidate should have experience in multithreaded application development, Linux/Unix environment, STL and Boost libraries, and optimization techniques.

Marketing Communications Manager (Hybrid)

Company: Health Care Service Corporation

Location: Chicago, IL

Posted Dec 28, 2024

HCSC is a purpose-driven company that invests in employee professional development. The position of Marketing and Communications Manager involves managing and developing marketing strategies, supporting senior management, and overseeing marketing communications activities.

Administrative Assistant

Company: Topel Forman LLC

Location: Chicago, IL

Posted Dec 28, 2024

Topel Forman is seeking an organized and detail-oriented Administrative Assistant to join their team. The role involves providing administrative support to the project team, managing client information, and assisting with project tracking. The position is hybrid, requiring 2-3 days in the Chicago office during the project season. Required qualifications include 1-3 years of administrative assistant experience, proficiency in MS Office Suite, and strong organizational skills.

Associate Brand Manager

Company: Conagra Brands

Location: Chicago, IL

Posted Dec 28, 2024

The job description outlines a role in brand management for a consumer goods company, requiring data-driven decision making, cross-functional team leadership, and growth initiative development. The ideal candidate should have a Bachelor's degree, experience in brand marketing, and a track record of delivering growth initiatives. The position offers competitive compensation, comprehensive benefits, and opportunities for career growth.

Account Director

Company: MERGE

Location: Chicago, IL

Posted Dec 28, 2024

MERGE is a creative technology company that helps ambitious clients solve business challenges and rise to the top. They have long-standing partnerships with various clients in different industries and use a talent-to-task process to enable clients to think higher and feel deeper about their customers. MERGE also focuses on promoting health, wellness, and happiness, and strives to create a superior work experience for their employees.

Senior Accountant

Company: Help At Home

Location: Chicago, IL

Posted Dec 28, 2024

The text describes a Senior Accountant position at Help at Home, a leading national provider of inhome personal care services. The role involves managing various accounting areas, overseeing disbursement-related processes, and collaborating with the team to support the company's financial operations. The position offers a flexible remote-hybrid work arrangement and requires a Bachelor's degree in Accounting, 5+ years of experience in day-to-day accounting, and proficiency in Microsoft Excel. The ideal candidate should have strong problem-solving skills, excellent communication and organizational abilities, and a track record of being a strong team player.

Senior Finance Analyst - FP&A

Company: ZS

Location: Chicago, IL

Posted Dec 27, 2024

ZS is a management consulting and technology firm that focuses on improving life and how we live it. They value their people and offer a comprehensive total rewards package, including health and wellbeing, financial planning, annual leave, personal growth, and professional development. They are committed to giving employees a flexible and connected way of working and are building a diverse and inclusive company.

Salesforce Marketing Cloud Technical Lead (Hybrid)

Company: Enova

Location: Chicago, IL

Posted Dec 27, 2024

Enova is seeking a dynamic Marketing Cloud Technical Lead to work closely with cross-functional teams and improve automation, data processes, and customer journeys. The role involves managing technical design, data modeling, and architecture for Salesforce Marketing Cloud, ensuring seamless integrations, data accuracy, and robust automations. The candidate should have experience in SFMC MarTech, data capability, and be familiar with SQL, Ampscript, and Javascript. The position offers hybrid work hours, benefits, and perks.

Finance Analyst - FP&A

Company: ZS

Location: Chicago, IL

Posted Dec 27, 2024

ZS is a management consulting and technology firm that focuses on improving life and how we live it. They value their people and offer a comprehensive total rewards package including health and wellbeing, financial planning, annual leave, personal growth, and professional development. They are committed to giving their employees a flexible and connected way of working and are building a diverse and inclusive company.

Supervising Mechanical Engineer

Company: Syska Hennessy Group

Location: Chicago, IL

Posted Dec 28, 2024

The text is about a job posting for a Supervising Mechanical Engineer position at Syska Hennessy Group. The role involves providing trade specific system design layout, calculations, and coordination with other trades. The candidate should have experience in MEP, REVIT, AutoCAD MEP, and REVIT. The job requires managing construction administrative duties, monitoring project accounts receivable, and participating in budgeting and scheduling. The candidate should have a Bachelor's Degree in Mechanical Engineering and minimum 10-15 years of relevant experience. The benefits include medical, dental, and vision insurance, 401k retirement plan, individual and dependent life insurance, short and long-term disability, tuition reimbursement, health wellness programs, training and professional development, and a generous PTO program.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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