Technical Support Jobs in Chicago, IL

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Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

Senior UX Researcher & Project Manager

Company: Vizient

Location: Chicago, IL

Posted Dec 27, 2024

In this role, you will be a champion for the Digital Employee Experience (DEX) in relation to Artificial Intelligence (AI) tools, focusing on understanding and driving attitudes, behaviors, needs, and motivations. You will support AI and build out the DEX research center of excellence, ensuring AI adoption targets are achieved and fostering sustained long-term engagement with AI tools across the organization.

Product Support Specialist

Company: Box

Location: Chicago, IL

Posted Dec 26, 2024

Box is a leading Content Cloud company trusted by over 115,000 organizations worldwide, including 70 of the Fortune 500 and key players in deeply regulated industries. They offer best-in-class support for developers, administrators, and end-users, and provide innovative solutions to solve customers' problems. The role involves becoming an expert on a Box product suite, working on customer-facing activities, learning from largest customers, and collaborating with internal teams to optimize service. The company values diversity, inclusion, and fair compensation practices.

Lead Business Analyst

Company: Discover

Location: Chicago, IL

Posted Dec 26, 2024

The job description is for a role in a leading digital banking and payments company where the individual will be responsible for formulating system scopes and objectives, providing technical guidance, and developing project plans. The role involves analyzing business and user needs, translating them into system requirement specifications, and coordinating the business rollout plan. The individual will utilize data and insights to drive efficiencies, foster collaboration, and problem-solve issues around marketing campaign operations. The role also involves innovating and driving operational strategies and process improvements to meet business and operational goals.

Vulnerability Analyst ( Cybersecurity Assessment/Audit )

Company: Discover

Location: Chicago, IL

Posted Dec 26, 2024

The job description is for a Cybersecurity Assessor position at Discover Bank. The role involves conducting cybersecurity assessments on DFS managed systems and technologies, ensuring compliance to DFS Cybersecurity Standards. The candidate should have good customer focus, positive attitude, excellent communication skills, and strong attention to detail. The ideal candidate should have a Bachelor's degree in Information Security, Business Administration, and Management, or related fields. Experience in cybersecurity frameworks, risk assessments, and public cloud platforms is preferred.

Senior Product Manager-PX

Company: Press Ganey

Location: Chicago, IL

Posted Dec 25, 2024

PG Forsta is a leading experience measurement data analytics and insights provider for complex industries, with a focus on helping clients understand and meet the needs of their key stakeholders. They serve clients in various industries, including healthcare, and offer an unparalleled combination of technology, data, and expertise to enable clients to improve human experiences at the heart of their business. The company is built on a foundation of world-class talent, a collaborative work ethic, and a passion for the work, which has earned them trusted advisor status among the world's most recognized brands. They are seeking a Senior Manager of Product Marketing to define personas, messaging, positioning, and go-to-market strategies for their software and consulting solutions.

Product Marketing Specialist

Company: Motorola Solutions

Location: Chicago, IL

Posted Dec 26, 2024

Motorola Solutions is a company that focuses on providing mission-critical communications devices and networks, AI-powered video security and access control, and the ability to unite voice, video, and data in a single command center view. They aim to solve for safer by connecting public safety agencies and enterprises, enabling collaboration that's critical to help those in need with those who can help. The company has been on the cutting edge of technology for over 90 years and has a mission to bring their story to life and make sure customers understand how their solutions can help them in their mission.

Account Coordinator, SEO Outreach | Growth Marketing Team

Company: DEPTÂ

Location: Chicago, IL

Posted Dec 26, 2024

DEPT® is seeking a skilled Account Coordinator with SEO outreach experience to contribute to the growth of their organic search services. The role involves driving outreach strategy, creating monthly outreach plans, and handling internal tasks. The successful candidate will have a minimum of 6 months to 1 year of account and client management experience, proficiency in analytical and reporting skills, and exceptional written and verbal communication skills.

Integration Engineer

Company: Stripe

Location: Chicago, IL

Posted Dec 26, 2024

Stripe is a leading global internet business infrastructure company that handles billions of dollars each year and enables businesses to scale efficiently. They offer professional services, including technical workstreams and product improvements, to help businesses integrate Stripe's APIs and optimize their offerings. The ideal candidate is a technical generalist with at least 5+ years of experience, including 2 years of production-level software development and 3 years of customer-facing experience.

Software Engineer

Company: CNA

Location: Chicago, IL

Posted Dec 26, 2024

The text describes a job position at CNA that involves designing or developing business applications and alternative solutions. The role requires solid technical knowledge, strong analytical and problem-solving skills, and excellent communication abilities. The company offers a comprehensive and competitive benefits package, and the team works on high-level programming languages and interfaces. The job requires working with client areas, IT management, and external business partners.

Client Implementation Manager

Company: Press Ganey

Location: Chicago, IL

Posted Dec 25, 2024

PG Forsta is a leading experience measurement data analytics and insights provider for complex industries, serving clients around the globe in every industry. They offer an unparalleled offering that combines technology, data, and expertise to enable clients to pinpoint and prioritize opportunities, accelerate improvement efforts, and build lifetime loyalty among their customers and employees. The company empowers organizations to deliver the best experiences with industry expertise and technology, turning data into insights that drive innovation and action.

AV Engineer

Company: HUB International

Location: Chicago, IL

Posted Dec 25, 2024

The text describes a job position for a Senior AV Engineer at HUB International. The role involves leading the planning, implementation, and support of real-time audio-video collaboration experiences, ensuring seamless connectivity and issue resolution for Microsoft Teams Rooms. The candidate should have advanced AV conferencing expertise, extensive experience with Microsoft Teams and Zoom, and strong working knowledge of Microsoft Office365 Collaboration and Communication tools. The position also requires excellent communication skills, project management abilities, and problem-solving skills.

Lead Process Improvement Strategy Analyst

Company: Discover

Location: Chicago, IL

Posted Dec 26, 2024

The job description is for a role in a leading digital banking and payments company where the individual will be responsible for leading initiatives, developing strategic enhancements, and completing ongoing monitoring, managing compliance, and process improvement tasks within Portfolio Marketing. The role requires a Bachelor's degree in Business Administration and Management or Continuous Improvement, with 2+ years of experience in Analytics. The individual will need to have a Masters Degree in Business Administration and Management or Continuous Improvement, 6+ years of Process Improvement, Agile Lean Six Sigma PMP Certification, understanding and experience with end-to-end marketing campaign management, and experience working with marketing technology and content management platforms.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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