Technical Support Jobs in Chicago, IL

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Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

Guidewire Senior Developer/Architect

Company: Capgemini

Location: Chicago, IL

Posted Dec 21, 2024

Capgemini offers a supportive and collaborative work environment where employees can shape their careers and contribute to sustainable, inclusive tech solutions. The company is seeking a Guidewire expert with 7+ years of experience in ClaimsCenter, PolicyCenter, or BillingCenter, and a strong understanding of the Guidewire platform. Key responsibilities include designing, developing, and unit testing solutions, managing scope, and working with onsite/offshore teams. Benefits include flexible work, healthcare, financial well-being programs, parental leave, and more.

Seasonal Merchandise Associate

Company: The TJX Companies, Inc.

Location: Freeport, IL

Posted Dec 21, 2024

Marshalls, a retail store, is seeking a customer-focused individual to contribute to the growth of their career. The role involves delivering excellent customer service, maintaining a clean store environment, and adhering to operational standards. The company culture is positive, encouraging, and embraces change. Benefits include an associate discount, 401(k) contributions, and various insurance options. The starting pay range is $14.00 to $14.50 per hour.

Independent Optometrist - Walmart

Company: Walmart

Location: Springfield, IL

Posted Dec 21, 2024

The text describes a job opportunity for an Independent Optometrist leasing space inside Walmart stores. The role involves leading patient care in eye and vision care, as well as general health and well-being. The optometrist has autonomy over their practice hours, patient schedule, and fee schedule, retaining 100% of exam/professional fees. They can opt into additional services like equipment/instrumentation and administrative support. Minimum qualifications include a Doctor of Optometry (OD) degree, valid state optometry license, and professional liability insurance. The role emphasizes leadership expectations such as respect for the individual, acting with integrity, serving the customer, and striving for excellence.

Retail Associate, FT - Rosemont

Company: NIKE, Inc.

Location: Rosemont, IL

Posted Dec 21, 2024

Nike Factory Store Rosemont in Rosemont, IL is seeking a full-time Retail Associate. The starting pay rate is $17.50/hour, with hours ranging from 32-40 per week, including nights and weekends. As a Nike Retail Associate, you'll be referred to as an 'Athlete', embracing a fast-paced environment and high-volume customer interactions. The role involves guiding customers, focusing on service, and contributing to iconic customer experiences. Benefits include Nike discounts, paid time off, 401(k) plan, health benefits, tuition reimbursement, and more. Essential responsibilities include being enthusiastic about NIKE products, maintaining a positive attitude, and providing excellent customer service.

Teachers at South Naperville KinderCare

Company: KinderCare Learning Companies

Location: Naperville, IL

Posted Dec 21, 2024

KinderCare Learning Companies, the first and only early childhood education provider recognized with the Gallup Exceptional Workplace Award, offers a variety of early education and child care options. They emphasize building confidence in kids, families, and the future. The company values its teachers, center staff, and field leaders, providing them with comprehensive benefits and opportunities for career growth. They implement a curriculum tailored to each child's needs, fostering a safe, nurturing environment for learning and growth. KinderCare's commitment to quality child care is reflected in their accredited programs across 40 states and the District of Columbia.

Teachers at CDLC of Glenview

Company: KinderCare Learning Companies

Location: Northbrook, IL

Posted Dec 21, 2024

KinderCare Learning Companies, a recognized early childhood education provider, is seeking a Teacher to join their team. The role involves implementing KinderCare's curriculum, creating a nurturing environment, partnering with parents, and supporting the center's success. Benefits include career development, medical coverage, and wellness programs. The company is committed to equal opportunity and community building.

Teachers at Matteson KinderCare

Company: KinderCare Learning Companies

Location: Homewood, IL

Posted Dec 21, 2024

KinderCare Learning Companies, the leading early childhood education provider, offers a variety of child care options including KinderCare Learning Centers, Champions, and Crème de la Crème. They emphasize building confidence in kids, families, and the future. The company values its teachers and staff, providing a supportive environment and opportunities for career growth. Benefits include discounted child care, health insurance, mental health support, and more. KinderCare is committed to equal opportunity employment and serving diverse communities across 40 states.

EUS Field Services

Company: NTT DATA Services

Location: Deerfield, IL

Posted Dec 21, 2024

NTT DATA is a $30 billion trusted global innovator of business and technology services. They strive to hire exceptional individuals who want to grow with them. The company offers various job opportunities, including Linux, Unix, Consulting, and Technology roles. They are committed to creating a diverse and inclusive environment for all employees.

Store Manager in Training

Company: CVS Health

Location: Decatur, IL

Posted Dec 21, 2024

CVS Health is seeking a Store Manager In Training (SMIT) to develop leadership skills and prepare for a CVS Store Manager position. The SMIT program provides a self-paced, collaborative training over 16 weeks, with virtual and hands-on learning experiences. The role requires excellent communication, customer care, and merchandising skills, as well as the ability to work in a fast-paced environment.

Independent Optometrist - Walmart

Company: Walmart

Location: Decatur, IL

Posted Dec 21, 2024

The text describes a job opportunity for an Independent Optometrist leasing space inside Walmart stores. The role involves leading patient care in eye and vision care, as well as general health and well-being. The optometrist has autonomy over their practice hours, patient schedule, and fee schedule, retaining 100% of exam/professional fees. They can opt into additional services like equipment/instrumentation and administrative support. The job requires a Doctor of Optometry (OD) degree, valid state optometry license, and professional liability insurance. The leadership expectations emphasize respect for individuals, integrity, service to customers, and striving for excellence.

Management Trainee - Libertyville, IL

Company: Enterprise Mobility

Location: Mundelein, IL

Posted Dec 21, 2024

Enterprise Mobility is currently recruiting for its esteemed Management Training Program, offering a clear career path with numerous opportunities for growth. The role involves learning all aspects of the business, from customer service and sales to finance and operations. The company provides comprehensive benefits, including competitive compensation, health insurance, a 401(k) plan, and employee discounts. The ideal candidate should have a Bachelor's degree, a valid driver's license, and relevant experience in sales, customer service, or leadership. The company emphasizes a culture of friendly competition and customer-centric approach.

Store Associate

Company: CVS Health

Location: Chicago, IL

Posted Dec 21, 2024

CVS Health emphasizes a heart-centric approach to healthcare, aiming to deliver personalized, convenient, and affordable services. The Retail Store Associate role is a customer-focused position offering growth opportunities. The company provides competitive pay, comprehensive benefits, and a supportive work environment.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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