Technical Support Jobs in Chicago, IL

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Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

Private Wealth Client Associate

Company: Bank of America

Location: Chicago, IL

Posted Dec 21, 2024

Merrill Wealth Management offers comprehensive wealth management services, specializing in goals-based wealth management. The job description provided is for a client service role supporting Financial Advisors, emphasizing excellent client service, operational excellence, and client relationship management. The role is based in Chicago, IL, with a pay range of $25.00 - $37.00 hourly and benefits eligibility.

Bilingual Polish Lead Teller

Company: PNC

Location: Hickory Hills, IL

Posted Dec 21, 2024

PNC is seeking a full-time Teller Lead in Palos Hills, IL. The role involves coaching Tellers, supervising customer interactions, and promoting PNC products. The ideal candidate will have accountability, banking knowledge, client loyalty, customer service skills, and the ability to identify opportunities. PNC offers competitive compensation, benefits including health insurance, 401(k) with match, and paid time off. The company values a customer-focused culture, risk management, and continuous learning.

Engineer II, Mechanical Engineering

Company: RTX

Location: Rockford, IL

Posted Dec 21, 2024

The Electric Systems Power Generation Engineering team at Collins Aerospace in Rockford, IL, is seeking an engineer for design, development, production, and field support of commercial aircraft engine generators. The ideal candidate should have strong communication skills, analytical problem-solving abilities, product support experience, and project management understanding. Key responsibilities include leading Root Cause & Corrective Action efforts, providing customer support, pursuing cost-saving opportunities, liaising with various teams, supporting quality investigations, and understanding, optimizing, and executing test procedures. Qualifications include a STEM degree and 2+ years of relevant experience, or an advanced degree with related experience. Preferred qualifications include an engineering or MBA degree, experience in project engineering for complex products, and design/testing experience with electric power and mechanical products in aerospace. Benefits include medical, dental, vision insurance, 401(k) plan, tuition reimbursement, and more. This role is also eligible for the Re-Empower Program, a 14-week initiative to support professionals rebuilding capabilities and enhancing leadership skills.

ServiceNow Platform Architect

Company: ServiceNow

Location: Chicago, IL

Posted Dec 21, 2024

ServiceNow is a global market leader in AI-enhanced technology, transforming how organizations work. With a vision to make the world work better for everyone, they offer innovative solutions and a culture of transformation, experience, AI-driven automation, innovation, and growth.

STR MGMT/DELI DEPT LEADER

Company: Kroger

Location: Palatine, IL

Posted Dec 21, 2024

The job description outlines responsibilities for a Deli department manager, emphasizing customer service, sales goals, and maintaining a clean, safe environment. Key tasks include promoting teamwork, training associates, adhering to food safety regulations, and managing department expenses. The role requires effective communication, stress management, and a food handler's permit. Management, retail, and deli experience are desired, along with a high school diploma or equivalent.

Predictive Maintenance Specialist

Company: Advanced Technology Services

Location: Bloomington, IL

Posted Dec 21, 2024

ATS, founded in 1985, is a global industrial maintenance company with operations in the US, Mexico, and UK. They specialize in improving factory efficiency through advanced predictive maintenance techniques. Key responsibilities include data collection, analysis, and report generation using technologies like thermal imaging, ultrasound assessments, vibration analysis, and oil analysis. They develop and implement maintenance plans, evaluate their effectiveness, and recommend improvements. ATS also provides on-site training for technicians in predictive maintenance principles and responds to customer inquiries. The role requires ISO certifications in Vibration and Thermo/Infrared, along with strong safety, customer focus, and communication skills.

Patient Care Technician

Company: DaVita

Location: O'Fallon, IL

Posted Dec 21, 2024

DaVita, an outpatient dialysis center, is seeking a Patient Care Technician. The role involves providing direct patient care, monitoring patients before, during, and after dialysis, and building long-term relationships with patients. The company offers comprehensive benefits, paid training, and opportunities for career advancement through programs like Clinical Ladders and Bridge to Your Dreams. No dialysis experience is required, and healthcare experience is a plus. The role involves working flexible hours, including mornings, evenings, weekends, and holidays.

Route Driver (10K or more GCVWR)

Company: Sodexo

Location: Rolling Meadows, IL

Posted Dec 21, 2024

Sodexo is seeking a full-time Route Driver with a valid driver's license and at least 21 years of age. The role involves delivering product orders to customers, ensuring continuous supply, and maintaining adequately stocked customer areas. Successful candidates should be team-oriented, adaptable, reliable, and committed to a healthy/safe working environment. Sodexo offers a flexible work environment, ongoing training, and a comprehensive benefits package including paid time off, medical, dental, vision, tuition reimbursement, and more. The company values diversity and inclusion, fostering an environment where all employees are respected and valued.

Senior Systems Engineer Technical Writer

Company: Leidos

Location: O'Fallon, IL

Posted Dec 21, 2024

Leidos' Digital Modernization Sector is seeking an experienced Systems Engineer for a role supporting the DISA Defense Red Switch Network. The successful candidate will be based remotely 90% of the time, with occasional onsite visits to Fort Meade, MD or Scott AFB, IL. Key responsibilities include composing technical documentation, conducting research, and coordinating with system engineers. The ideal candidate will have a technical writing background, advanced MS Office skills, and experience with Visio and markdown language. A DoD SECRET clearance and a Bachelor's degree with 8-12 years of relevant experience are required.

Store Associate

Company: CVS Health

Location: Springfield, IL

Posted Dec 21, 2024

CVS Health emphasizes a purpose-driven culture, focusing on human-centric health care. They seek Retail Store Associates to deliver exceptional customer service, excel in a high-impact, customer-focused role, and contribute to transforming their culture. The position involves cashier duties, maintaining sales floor, supporting store activities, and assisting various departments. CVS Health offers competitive pay, comprehensive benefits, and a supportive work environment.

Receiving Technician II (M-F 1st Shift)

Company: Thermo Fisher Scientific

Location: Mount Prospect, IL

Posted Dec 21, 2024

Thermo Fisher Scientific Inc. is hiring a Receiving Technician II at their CTD location. The role involves unloading trucks, unpacking shipments, and performing detailed receipts for pharmaceutical components and drug products. The position requires standing for the entire shift, lifting up to 40 lbs, and adherence to Good Manufacturing Practices (GMP) safety standards. The work environment includes cold rooms (-22 degrees), fluctuating temperatures, loud noises, and the need for Personal Protective Equipment (PPE). The company offers a competitive compensation package and benefits, including medical, dental, vision coverage, paid time off, and retirement savings plans.

Engineering II, Systems Engineering (Onsite)

Company: RTX

Location: Rockford, IL

Posted Dec 21, 2024

The company is seeking an Engineer II for an onsite role in Rockford, IL. The successful candidate will play a key role in designing and developing integrated systems and subsystems for military and commercial aircraft. They will work closely with cross-functional teams, ensuring designs meet customer specifications and industry standards. Responsibilities include coordinating design documentation releases, conducting rigorous testing, and supporting the entry into service process. The role offers an exciting opportunity to contribute to innovative technologies in a collaborative environment. Qualifications include a STEM degree and minimum 2 years of relevant experience, or an advanced degree in a related field. Preferred qualifications include experience in Aircraft Electric Power System design and DC system expertise.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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